Shop Apotheke Reviews 

I recently signed up with Shop-Apotheke and received a promotional voucher. The initial terms provided were very general, but when I attempted to redeem it, I was informed of additional restrictions that had not been clearly communicated at the time of sign-up. This felt misleading and resulted in disappointing customer service.

For transparency, the specific voucher conditions should be clearly outlined before registration, not disclosed only at redemption. Other customers should be aware to read all fine print carefully.

Great service, fast delivery, and excellent customer support. Highly recommended

I had higher hopes for my order from Shop Apotheke, but the experience fell short. The delivery was surprisingly slow, taking almost a week longer than I expected. When the package finally arrived, I noticed that one of the items was incorrectly sent, which was really frustrating. While the customer service was polite, it took time to get a response regarding the mix-up. I appreciate the effort, but I can't say I'd recommend them based on this experience. It just didn’t meet my expectations.

Very fast delivery and good availability of the product

You can probably die waiting for your order- 4 days later after you ordered. Not possible to cancel
Ridiculous! Not recommended at all!

Great suite of products, good discounts and delivery timing is all great. I love ShopApotheke.

I had an excellent experience with Shop Pharmacy. Their service is incredibly fast and impressive! They didn't charge any co-payment, and even though my medicine was €22, they gave me a discount and only charged €17.
​Before this, I tried ordering from another pharmacy by uploading my prescription, but they showed a receipt for the full amount with absolutely no discount. On top of that, they didn't even have the original medicine available. Shop Pharmacy is definitely the better choice, and I highly recommend them.

very late delivery and terrible service

I purchased on 02.03.2026, and after 4 days they said my order was too big so they wanted to cancel it. I asked for the full refund but they insisted only give me vouchers back, and it even took them 25 days to activate the new vouchers!

1.) Coupons resulting in a higher end price due to it gets not calculated with the (free) shipping costs.

2.) Red Points are a joke, cause you can't spend more than the value of your order and you lose them if you don't spend them within 1 year or make no order within 6 months.

I have noises or suggestions to say. Until now, everything goes well .

Unreliable delivery information
Before placing my order, the products appeared to be available with next-day delivery. I placed the order on 09.06 in the morning. However, I only received a clear delivery estimate three days later, and after that the delivery date kept changing every day.
The order is now expected to arrive on 16.06, one full week after ordering. If I had known this before placing the order, I would not have bought these products online.
For an online pharmacy, this kind of unclear and misleading delivery information is unacceptable. I find the service unreliable and would not order again.

Top choice Internet site for ordering medicine in Germany. I highly recommend. Order arrived very quick.

Hat super funktioniert

The serum I received was completely transparent and looked like water, which is not typical for this product.

I also noticed that another customer reported the same issue.

Customer service refused to offer a return, which is very disappointing for such an expensive product.

This has reduced my trust in the shop.

Their same-day delivery service is a complete joke! I bought a product from them, but they didn’t even bother to deliver it after two days. It’s ridiculous that they claim to offer a service they can’t even provide.

It's very unprofessional behavior for company, that they require payment after 2 months because their payments didn't work (via ApplePay) & there was no payment invoice in any email. I had to look back to see what it was all about, what I ordered. I couldn't find anything anywhere, so I can only guess what I'm paying for. What they do, when they knew it after 2 months?

What you see is what you get.
Produkt pünktlich geliefert.
Es entspricht vollkommen der Beschreibung auf der Webseite.
Gute Qualität, guter Preis.