I love how easy it is to scan my receipts and match them to payments. I can create Invoices (also in EN) easily, and even complex international business cases with currencies other than Euros are supp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These guys bend over backwards to help you - ich kann sie höchstempfehlen!
Company replied
Hard to use software that renews without notifying you and with an unauthorized price increase. I am stuck with a yearly contract that I did not book. Terrible experience.
Company replied
Solid experience: practical for keeping accounting organized, file VAT... live accounting support is great to solve issues quickly!
Company replied
Company details
Written by the company
sevdesk ist eine digitale Buchhaltungssoftware für Selbstständige, Freiberufler:innen und Startups. Kleine Unternehmen können mit sevdesk ihre laufende Buchhaltung GoBD-konform online bewältigen - und das von überall. Dank künstlicher Intelligenz ist es möglich, alle Belege bequem per App zu scannen und automatisiert digital zu verwalten.
Contact info
Im unteren Angel 1, 77652, Offenburg, Germany
- +49 (0) 781 12550810
- support@sevdesk.de
- www.sevdesk.de
4.0
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst software I have ever used in my life
The worst software I have ever used. Super messy and creates only disorder. Full of bugs and errors.
The biggest waste of money ever.
3 August 2026
Unprompted review
Reply from sevdesk
Hello Ludovico,
thank you for taking the time to share your feedback. We're sorry to hear that you had such a negative experience with Sevdesk.
Unfortunately, we were unable to identify your case, and we couldn't find an account under the name used for this review. If you're willing to share the email address associated with your sevDesk account, we'd be happy to assign your feedback to the correct case and better understand your experience.
Thank you again for taking the time to leave your feedback.
Kind regards from Offenburg
Your sevdesk team
Hard to use software that renews…
Hard to use software that renews without notifying you and with an unauthorized price increase. I am stuck with a yearly contract that I did not book. Terrible experience.
20 July 2026
Unprompted review
Reply from sevdesk
Hello Katasina,
thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Providing helpful and customer-oriented support is very important to us.
Our Terms and Conditions, which were accepted when the subscription was purchased, state that cancellations must be submitted at least 14 days before the end of the current contract term. Otherwise, the subscription is automatically renewed for the originally selected contract term.
In individual cases, we are happy to review whether a goodwill solution is possible, provided it is in line with our policies.
Kind regards
your sevdesk team
Software gut. Kundenservice mies. Chatbot absolute Schande
Software gut, Kundenservice mies. Chatbot absolute Schande im KI-Zeitalter
28 May 2026
Unprompted review
Reply from sevdesk
Hallo Cherif,
vielen Dank für dein Feedback. Es freut uns, dass du mit der Software zufrieden bist. Umso mehr bedauern wir, dass du mit unserem Kundenservice und dem Chatbot keine gute Erfahrung gemacht hast.
Dein Feedback können wir aktuell allerdings nicht ganz nachvollziehen, da dein letzter Kontakt mit unserem Support problemlos verlief. Dennoch nehmen wir deine Bewertung selbstverständlich ernst. Gerne kannst du uns konkreter mitteilen, was genau beim Kundenservice oder Chatbot nicht deinen Erwartungen entsprochen hat. Nur so können wir nachvollziehen, an welchen Stellen wir uns verbessern können.
Bei Fragen oder Anregungen kannst du dich jederzeit an uns wenden.
Viele Grüße aus Offenburg,
dein sevdesk Team
Not recommended
It's completely useless, if you have your invoices already. I spent hours by uploading everything just for the program not recognizing it.
7 April 2026
Unprompted review
Reply from sevdesk
Hello,
thank you for your feedback. We understand how frustrating it is to spend a lot of time uploading documents and then have them not recognized as expected.
Feel free to reach out to us so we can take a closer look together and find a solution for you. You can contact us at Support@sevdesk.de
.
Best regards from Offenburg,
your sevdesk team
Unfair and non-transparent billing practices at SevDesk
I would not recommend anyone to use SevDesk. My subscription was automatically renewed without any prior notice. I only found out about the renewal the day the invoice was issued, and I immediately asked them to cancel it. Despite this, they refused. I hadn’t even used the subscription and just wanted to cancel it because I cannot afford it.
They are trying to charge me €320 for a full year, which is completely unfair, especially since I was never informed about the renewal. Of all the software I use, SevDesk is the only one with such a lack of transparency.
Is SevDesk a good option for accounting in Germany? Due to their bad practices, poor customer service, and lack of transparency, I think it is a terrible choice.
28 February 2026
Unprompted review
Reply from sevdesk
Hallo Thomas,
vielen Dank, dass du deine Erfahrung teilst. Es tut uns leid zu hören, dass du mit den Vertragsmodalitäten unzufrieden bist.
Unsere Abonnements verlängern sich automatisch, wenn keine Kündigung spätestens 14 Tage vor Vertragsende eingeht. Über die Vertragsbedingungen wirst du beim Abschluss des Erstvertrags informiert und sie werden im Buchungsprozess von dir bestätigt.
Zudem hast du bei deiner ersten Buchung einen Neukundenrabatt erhalten, weshalb der Betrag im ersten Jahr geringer ausgefallen ist.
Wir konnten sehen, dass du bereits mit unserem Support im Austausch bist und hoffen, dass gemeinsam eine Lösung gefunden werden kann.
Viele Grüße aus Offenburg,
dein sevdesk Team
Solid accounting software for freelancers and small businesses
Solid experience: practical for keeping accounting organized, file VAT... live accounting support is great to solve issues quickly!
17 February 2026
Unprompted review
Reply from sevdesk
Hello Erwin,
thank you very much for your review.
We’re really glad to hear that you’re having a solid experience with sevdesk and that managing your accounting and filing your VAT return works smoothly for you. It’s also great to know that you’re satisfied with our support.
If you have any questions or suggestions, feel free to reach out at any time.
Kind regards from Offenburg,
your sevdesk team
Makes German Accounting less complicated
I love how easy it is to scan my receipts and match them to payments. I can create Invoices (also in EN) easily, and even complex international business cases with currencies other than Euros are supported. Perfect for freelancers with German and international deployments.
1 December 2025
Unprompted review
Reply from sevdesk
Hello,
thank you so much for your great feedback! It’s wonderful to hear that scanning receipts, matching payments, and creating invoices — even in English and with multiple currencies — works so smoothly for you.
If you ever have questions or suggestions, feel free to reach out anytime.
Many greetings from Offenburg,
your sevdesk team
Super tool & software
20 January 2026
Unprompted review
Reply from sevdesk
Hallo Mohamed,
vielen Dank für deine Bewertung. Es freut uns zu wissen, dass du mit der Software zufrieden bist.
Bei Fragen sind wir jederzeit für dich da.
Viele Grüße aus Offenburg
dein sevdesk Team
Non-exaggerated real stuff you will face (after some time)
At the beginning I thought that sevdesk was a good software and worth the money, however after some time, you start to notice that (as many people have already said) they lack basic VAT settings and settings.
ex. If you need invoice in english, not everything will be translated and you have to translate it manually every single time.
I have now had a download problem, with a very very important document as it seems that there´s a technical issue two months ago. Until this point the support hasn´t been able to fix it.
I have followed up mutliple times and I honestly feel like they are not actively working on it and are rather not competent enough. It´s very very clear to me that the team is not equipped to help you (in case you face any technical issues).
Yes they look nice, yes, it´s easy to use, BUT don´t be fooled. Super disappointed and switching to another more serious software asap.
14 January 2026
Unprompted review
Reply from sevdesk
Hallo Marta,
thank you for taking the time to share your honest feedback. We understand that the situation is frustrating for you, especially when important functions don’t work as expected.
Regarding your point about English invoices:
You can save your English texts as reusable text blocks in sevdesk. When creating an invoice, simply select the appropriate English template so you don’t have to translate everything manually each time.
We take your feedback about VAT settings and the technical issue seriously and will share it internally. To look into your download problem in detail, please contact our Solution Team with your customer information at
solution@sevdesk.de
Many greetings from Offenburg,
your sevdesk Team
Not usable
Support is always available, but never able to help. The advertising for additional features is incredibly annoying, and basic accounting functions are not available. Not even with additional subscriptions. In addition, the bookings are not presented in a well-structured manner. This makes booking and retrieving information a real pain. Unfortunately, I signed up for a 3-year subscription. So now I'm stuck with double the costs. But I really can't work like this. Stay away from this software!
14 December 2025
Unprompted review
Reply from sevdesk
Hello,
thank you very much for your feedback. We’re sorry to hear that sevdesk did not meet your expectations and that we weren’t able to fulfill your requirements. We understand how frustrating this is, especially when important features for your Business are missing.
Regarding your comment about the contract term: at sevdesk, the maximum subscription period is 2 years. If anything about your contract seems unclear or raises questions, please feel free to contact us directly so we can take a closer look together and clarify the situation.
If you’d like us to review your contract or discuss your feedback in more detail, you can reach us at solution@sevdesk.de
.
Best regards from Offenburg,
your sevdesk Team
Ambiguous Contract Management Kills Confidence in SevDesk
I've used SevDesk for several months and found the features to be quite basic and limited, only suitable for simple accounting needs. The most significant issue is the ambiguous contract management: there is no automatic confirmation email when you apply for contract cancellation or extension. This lack of communication leaves you completely uncertain if your request was processed until much later. While the basic interface is easy to use, the limited functionality and serious administrative oversight regarding contract confirmation make this software difficult to recommend.
14 December 2025
Unprompted review
Reply from sevdesk
Hello Najma,
we’re sorry to hear about your experience. Of course, we always provide a confirmation for cancellations so that everything is transparent and traceable.
We have checked the process internally using your name and can confirm that your cancellation was correctly confirmed and processed. Should anything have gone differently, please feel free to contact us at solution@sevdesk.de
and share your concern.
Best regards from Offenburg,
your sevdesk Team
Fully unusable
I've been "using" SevDesk for 2 years now (unfortunately, I took a 3 year offer).
The program is next to unusable.
The support is super available but never was able to provide any helpful information or debug the program.
Stay away from this!!
I am now paying for SevDesk, but doing my Accounting in Excel and Paper...
29 November 2025
Unprompted review
Reply from sevdesk
Hello Jan,
Thank you for taking the time to share your experience with us. I’m really sorry to hear that you’ve been so unhappy with sevdesk and that things haven’t worked as expected.
I’d also like to clarify that the maximum contract duration we offer is two years, so we’re not entirely sure what the “3-year offer” refers to. If anything about your contract seems unclear or incorrect, please feel free to reach out to us directly — we’re happy to look into it together with you.
Your feedback regarding the support is also very important to us, and we’ll make sure it’s forwarded so we can continue improving.
If you have any further questions or suggestions, you can always contact us.
Kind regards from Offenburg,
your sevdesk team
Scam
Stay away, they will charge you out of nowhere, and when you try to complain they will come up with some updated terms and conditions
18 September 2025
Unprompted review
Reply from sevdesk
Hello,
thank you for your review. Unfortunately, we cannot understand your feedback in this case. An invoice can only be issued if the software has actually been booked, and by booking a contract, you also agree to our terms and conditions. Since we cannot identify you as a customer, we are unable to review your concern. Please feel free to provide us with your details via Trustpilot so we can look into this further.
Best regards,
your sevdesk Team
Not intuitive. Not effortless. Misleading marketing - missin basic VAT settings
If you believe SevDesk’s slogan “intuitiv und mühelos” and their sales pitch “UStVA in 3 minutes – without a Steuerberater”, think again.
The software is completely useless for anyone without expert tax knowledge, because essential VAT settings (BU-Schlüssel, VAT report fields, reverse charge rules, intra-EU purchases) are not configured out of the box. Without them, you literally cannot submit a correct VAT return – which makes their marketing promise worthless.
When I asked support for help, I was told they are “not a tax advisor” and I should figure it out myself. So why advertise that you can “file your UStVA in 3 minutes” without external help? It’s misleading and feels like a bait-and-switch: they push you towards paying for “expert appointments” just to use the product as advertised.
I am using Accountable for one of my other companies, and its super easy compared to SevDesk. All settings are ready and filings are easy and automatated. Other tools also feature these standard settings that everyone needs – SevDesk doesn’t. If you don’t have a Steuerberater, don’t even consider SevDesk.
Verdict: Nice slogans, zero value.
26 August 2025
Unprompted review
Reply from sevdesk
Hello Hans,
thank you for taking the time to share your detailed feedback. We’re sorry to hear that you feel this way, but we cannot fully agree with your assessment. Information such as tax rates, reverse charge rules, or specific VAT configurations are always very individual and need to be set up according to each company’s needs. This flexibility is what allows our software to be used by a wide range of businesses.
Regarding your comment about our advertising: when we say that the VAT return can be transmitted to the tax office within minutes, we are referring to the electronic submission itself. Of course, we do not claim that preparing the VAT return from start to finish can be done in three minutes.
If there is anything else behind your experience or if you have further questions, you are always welcome to reach out to us at solution@sevdesk.de
– we’ll be happy to support you.
Best regards from Offenburg,
your sevdesk team
I am in the same opinion as Sergii - just a Customer lock-in strategy
I am in the same opinion as Sergii. At the moment I made the first payment, nowhere was an agreement for a contract, nor an automatic subscription renewal. I paid for a 2 years services and I got an invoice for it and neither on the invoice is stipulated that the subscription will be renewed automatically. The customer service is very bad and not polite. They just sustain that the contract is made by lawyers, but I never signed nor agreed on one!
Regarding functionality I have also negative experience, very buggy. Also, any other basic accounting services you need...inventory or expenses you pay more and more.
4 July 2025
Unprompted review
Reply from sevdesk
Hello Adrian,
thanks for your feedback on sevdesk.
We're regret to hear, that you aren't satisfied with our contract conditions. Nevertheless we communicate in our https://sevdesk.de/agb/, that the contract is extended by the booked term unless it is terminated in advance within the specified period.
If you have further questions on your case, you can contact us again.
Best regards from Offenburg
sevdesk Team
Unprofessional tone, manipulative renewal policy – avoid sevDesk
In my 30 years in the IT industry, I have never encountered such an unprofessional tone and manipulative business practices as I have with sevDesk.
First, the subscription was renewed automatically without proper notice — at a higher price than the previous year. The cancellation option is only accessible via the desktop version, and completely hidden on mobile or Safari, which feels intentionally deceptive. I never received a proactive message asking if I was happy with the service, or if I intended to continue.
The most shocking part: their support communicates in a casual and disrespectful tone, using first-name and informal “du” in German, which is absolutely inappropriate in a B2B setting. No other professional SaaS provider I’ve worked with treats customers like that.
What’s worse, I stopped using the software five months before the license ended, and no one from sevDesk ever asked why. This shows they have zero interest in customer satisfaction or product improvement. They don’t care if their software meets your needs — they just hope you forget to cancel and then force payment through vague terms and automated billing.
I offered a fair compromise — to pay for one month — but they refused and continued pressuring me instead of showing any goodwill. Their behavior proves that they rely more on customer lock-in tactics than on building a competitive, modern product.
Companies like this don’t belong in today’s market. Reputation and trust matter — sevDesk has demonstrated they care about neither.
13 June 2025
Unprompted review
Rather buggy software from the start, incompetent customer service, useless AI bloat, paid user reviews
I am using Sevdesk for about 5 years now and it has been a rather buggy software from the start.
Recently Sevdesk gave their UI an update and plenty of new bugs were added in the process. Their support responds quickly if you find a way to contact them but unfortunately appears not to understand their own product or even know the difference between assets that are subject to depreciation and such that are not. However after three days to a week they will start pressing you to close the support ticket although your issues were not resolved. Likely due to internal KPI obsession of their organisation.
They are advertising their "AI" heavily although it really is just text recognition in your invoices plus a chat bot that is supposed to advertise "product upgrades" to you when sevdesk decided to change their subscription model once again and functionality that was formerly included in your running subscription plan must be advertised as a "new optional paid upgrade to your plan".
Ironically the chat bot is in the way when you track invoices: its ui element overlaps with the sum of items in the invoice you are currently tracking. It is not possible to deactivate it. Sevdesk's official recommendation to deal with this is that you use your browser zoom do zoom in or out so you can see the sum of invoice items that you just tracked.
Another thing that Sevdesk appears to have hoped to improve with "AI" is likely their expense for customer support by human beings. So your first address is always the chat bot that usually just points you to an article in their "documentation". The documentation however largely just describes what you see on the screen anyway – no additional insight given.
Lastly another thing that Sevdesk really uses AI efficiently in appears to be fake reviews. Try and research for accounting software reviews and you'll always have high ranking search results for sevdesk. If you spend just a few minutes reading those reviews you'll find the usual patterns of AI generated articles that offer poor insight but largely repeat the same points over and over again.
Likely that was an attempt to cut expenses for bribing their user base into writing good reviews by offering them gift vouchers if they change a formerly bad rating on trust pilot (had that happen to me before).
Over time Sevdesk does save you some time with bookkeeping and writing invoices. Especially if you are just starting your business and don't know much about it yet. But that is pretty much it.
I absolutely would not recommend this product nor company to friends, family or people I work with.
1 June 2025
Unprompted review
Reply from sevdesk
Hi and thank you for taking the time to share such detailed feedback.
We’re truly sorry to hear that your experience with sevdesk – especially after so many years of using the software – has been frustrating for you. Your points are very important to us, and we'd like to address them one by one:
We’re aware that with UI changes and ongoing development, new bugs can unfortunately occur. We understand how frustrating this can be, and we’re continuously working to improve our product's stability and usability based on user feedback like yours.
Regarding our support: It’s our clear goal to provide helpful and competent assistance. We’re very sorry if your experience didn’t reflect that, especially around more complex accounting topics. We'll make sure to forward your comments internally so we can review and improve both communication and internal knowledge.
Regarding the AI features: We're still in the early stages and continuously learning from how users interact with them. We're a bit surprised by your mention of “heavy advertising” around AI – if you've come across specific examples, we'd really appreciate it if you could share them with us, so we can take a closer look and review them internally.
Now to your point about reviews: We want to be absolutely clear – we do not pay or bribe users to change their reviews. We believe honest and authentic feedback, both positive and negative, is essential for growth. You can find plenty of critical reviews of sevdesk online. If users update a review, it’s because they’ve had a change of heart after further interaction or resolution – and never due to incentives. We stand by the integrity of our communication here.
We really appreciate that you also mentioned how sevdesk can save time with bookkeeping, especially for those just starting out. We hope to win back your trust in the future – and in the meantime, thank you again for sharing your perspective so openly.
Best regards
your sevdesk Team
Very Buggy application and things are…
Very Buggy application and things are super slow in the age of ai... . It it literally giving me wrong numbers... this is insane.
13 May 2025
Unprompted review
Helpdesk chat-robot should have speak English
Very easy to issue new documents, invoices, delivery notes, etc.
11 May 2024
Unprompted review
Reply from sevdesk
Hello,
thank you for your positive feedback.
We're happy to hear, that you find it easy to create documents like invoices with sevdesk.
Thank you also for your suggestion regarding our helpdesk chatbot. We'll pass your feedback on to the relevant team.
If you have further questions, don't hessitate to contact us.
Best regards from Offenburg
Your sevdesk team
buggy & poor to no support
Unanswered tickets for 30+ days and frequent small bugs make SevDesk feel patched rather than polished.
Solid software or responsive support—ideally both—are essential, but I’m currently getting neither.
5 May 2025
Unprompted review
Reply from sevdesk
Hi Madalina,
we're really sorry to hear about your experience and understand how frustrating unanswered tickets and recurring bugs can be. At the moment, we’re experiencing a very high volume of support requests, which unfortunately leads to longer response times than usual. This is not the level of service we aim to provide.
Thank you for your honest feedback — we take it seriously and are working hard to improve both our support and product stability.
Best regards,
your sevdesk team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.