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Storebaelt Reviews 

1,461
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TrustScore 4 out of 5

3.8

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Aktuel information og inspiration til din tur over Storebæltsbroen.

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3.8

Great

TrustScore 4 out of 5

1K reviews

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Replied to 99% of negative reviews

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3.8

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(1,461)

884 reviews in the last 12 months

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Rated 1 out of 5 stars

No refund for a confirmed wrong charge on May 24

We passed the bridges on May 24, 2026 with a valid bizzpass (every year since 2022). Car/camper was this time wronly indentified as a 10m truck (instead of a 5.99m camper van). I filed a claim which was answered positiv with an appologie and the info, that the claim is in accounting to reimburse. After a few days I received an email claiming they cannot sent the refund back to Visa (from the Revolut Bank). I provided the necessary Data for a regular transfer. That was June 10, 2026.
Still no refund and no usefull information.
Several mails with storebelt customer service were all very friendly but did not really help.

24 May 2026
Unprompted review
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Reply from Storebaelt

Hi Peter

Thank you for the review.

We are sorry to hear you had a bad experience with our customer service. We are always doing our best trying to help our customers.

We are grateful for your feedback and will make sure to incorporate it in our ongoing quality assurance and improvement of our customer service team.

We wish you many great trips over the Storebælt Bridge in the future.

Best regards
Natasha, A/S Storebælt

Rated 1 out of 5 stars

They are scamming customers by telling…

They are scamming customers by telling them, their vehicles are over the regulated lengths.
My motorhome is 5.8 metres long, I have sent them actual proof of this, yet they are adamant and have charged me double price for crossing the bridge. They are saying my vehicle measures 6.3 metres and will not refund the money.
I have asked them for photos and information from their scanner, yet they have declined to give proof.
Which leaves the question to be answered!!
How many more people have they overcharged since it was opened?

11 June 2026
Unprompted review
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Reply from Storebaelt

Hi Ronnie

Thank you very much for registering.

It is great to hear that you had a satisfactory experience with our service.

We appreciate your feedback and are getting the goods across the Great Belt Bridge!

Best regards,
Natasha, A/S Storebælt

Rated 1 out of 5 stars

Alt for dyrt.

Alt for dyrt.

15 May 2026
Unprompted review
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Reply from Storebaelt

Hej

Mange tak for din anmeldelse

Priserne for at passere Storebælt justeres årligt i takt med den generelle prisudvikling og reguleres på baggrund af forbrugerprisindekset.

Husk at du kan opnå rabat, hvis du betaler med en bizz eller nummerpladebetaling. Der er desuden mulighed for at opnå yderligere rabat, hvis du fx. kører tur/retur samme aften eller i weekenden. Du kan læse mere om vores fritidsrabatter her:
https://storebaelt.dk/priser-rabatter/privat/

Venlig Hilsen
Oliver, Storebælt A/S

Rated 5 out of 5 stars

Fin mulighed og bekvemt proces at…

Fin mulighed og bekvemt proces at krydse over...

2 April 2026
Unprompted review
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Reply from Storebaelt

Hej Louay

Mange tak for din anmeldelse.

Vi er glade for, at du har haft en god oplevelse på Storebæltsbroen.

Vi ønsker dig mange gode ture over Storebæltsbroen i fremtiden!

Venlig hilsen
Natasha, A/S Storebælt

Rated 5 out of 5 stars

Storebælt Bro.…

The most important and useful feature is number plate recognition ! Wonderful.

20 March 2026
Unprompted review
Storebaelt logo

Reply from Storebaelt

Hej Jim

Mange tak for din anmeldelse.

Vi er glade for, at du har haft en god oplevelse på Storebæltsbroen.

Vi ønsker dig mange gode ture over Storebæltsbroen i fremtiden!

Venlig hilsen
Natasha, A/S Storebælt

Rated 3 out of 5 stars

For dyrt

Det er alt for dyrt, med tanke på at broen er betalt for flere år siden

14 January 2026
Unprompted review
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Reply from Storebaelt

Hej Erling

Mange tak for din anmeldelse.

Priserne for at køre en tur over Storebæltsbroen er politisk bestemte og bliver reguleret en gang årligt.

Husk at du kan opnå rabat, hvis du betaler med en bizz eller nummerpladebetaling. Der er desuden mulighed for at opnå yderligere rabat, hvis du fx. kører tur/retur samme aften eller i weekenden. Du kan læse mere om vores fritidsrabatter her:
https://storebaelt.dk/priser-rabatter/privat/

Vi ønsker dig mange gode ture over Storebæltsbroen i fremtiden!

Venlig hilsen
Natasha, A/S Storebælt

Rated 2 out of 5 stars

It’s prohibitively expensive for pensioners

It’s prohibitively expensive to use the bridge. Especially for pensioners.
A weekend same day return costs 340 DKK. A much cheaper price will enable families to more frequently visit each other on week ends and on one day week end travels.

25 October 2025
Unprompted review
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Reply from Storebaelt

Hi

Thank you for the review.

The prices for driving a trip over the Storebælt Bridge are politically determined and are regulated once a year.

Don't forget that you can get a discount if you pay with a bizz or number plate payment. There is also the possibility of obtaining an additional discount if you drive a round trip e.g. the same evening or on the weekend. You can read more about our discounts here:
https://storebaelt.dk/en/prices-and-discounts/private/

Best regards
Natasha, A/S Storebælt

Rated 5 out of 5 stars

Discount contract Storebælt bridge for camper

We applied for the discount contract for crossing the Storebælt bridge with our camper, but a bit short-term. The email stated up to 5 business days processing time. After a very friendly phone call it was activated in less than 1 day. Thank you very much. - Next time we will inform ourselves early.

15 August 2025
Unprompted review
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Reply from Storebaelt

Hello David

Thank you for your review

We're very happy to hear, that customer service were able to help you with the agreement.

We wish you many great trips in the future!

Best regards
Carl-Johan, A/S Storebælt

Rated 1 out of 5 stars

How do you take 201kr

How do you take 201kr, when I have a number plate agreement?

12 January 2025
Unprompted review
Storebaelt logo

Reply from Storebaelt

Hello Glen

Thank you for the review.

The prices for driving a trip over the Storebælt Bridge are politically determined and Storebælt does not make any decisions in this regard.

Thank you for the feedback and have a nice weekend!

Best regards
Carl-Johan, A/S Storebælt

Rated 1 out of 5 stars

I want my money back!

Passed the bridge, but was charged the wrong amount. I contacted customer service with all details, but never got any reply. Even after re-contacting them no reply or any sign of life was given.
If anyone from storebaelt is reading this, PLEASE GIVE ME MY MONEY BACK!! This is outrageous.

21 August 2024
Unprompted review
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Reply from Storebaelt

Hello Ron

Thank you for the review.

We are sorry that you haven't recived a response to your inquiry about a wrong billing to our customer service yet. We receive an extra large number of inquiries during the busy months, but can assure you that our customer service agents work hard to answer all inquiries as quickly as possible.

We wish you many great trips in the future!

Best regards
Carl-Johan, A/S Storebælt

Rated 1 out of 5 stars

overpay

I was charged 620 kr for passing by with a van, as if it were a truck! I want my overpaid money back.

11 August 2024
Unprompted review
Storebaelt logo

Reply from Storebaelt

Hello Oscar

Thank you for the review.

We are sorry to hear that you have been charged a higher price than expected.

If you believe that you have paid a wrong amount for a trip over the Storebælt Bridge, we kindly ask you to fill in the following form via our website:

https://storebaelt.dk/en/help/prices-and-discounts/what-do-i-do-if-i-ve-been-charged-the-wrong-amount/

The form ensures that your information is processed securely and in the most efficient way. Once you have completed the form, we will process your case and get back to you as soon as possible.

Errors in the measurement of vehicle size in the toll lanes can happen when drivers, for example, drive too close. We therefore recommend that you always keep a good distance from the drivers around you in the toll lanes, so that you minimize the risk of incorrect charging as much as possible.

We wish you many great trips in the future!

Best regards
Carl-Johan, A/S Storebælt

Rated 1 out of 5 stars

Customer service is better bad

Customer service is mediocre. I have a discount contract. However, I was overcharged. No matter how many times I sent an e-mail, no attention was paid. I explained all the official registration numbers and the incident in detail. No one understands the situation and responds yet. Event date is 04-07-2024. Today is 15-07-2024, but ridiculous answers are still coming.

5 July 2024
Unprompted review
Storebaelt logo

Reply from Storebaelt

Hello Erdinç

Thank you for the review.

We are sorry to hear you had a bad experience with our customer service. We are always doing our best trying to help our customers.

We are thankful for your feedback and will make sure to incorporate it in our ongoing quality assurance and improvement of our customer service team.

We wish you many great trips over the Storebælt Bridge in the future.

Best regards
Anton, A/S Storebælt

Rated 1 out of 5 stars

Theft by ransom

What an absolute disgrace this customer service is! They ultimately held me to ransom on the bridge to steal from me, claiming my payment never went through and I had to pay again to cross the bridge. I can see this is not the first time this has happened. Customer Service is non existent. All that is left now is to start criminal proceedings. Maybe then they will stop this act of theft by ransom! They obviously keep getting away with it

21 June 2024
Unprompted review
Storebaelt logo

Reply from Storebaelt

Hello Scott

Thank you for the review.

We are sorry to hear you had a bad experience at the bridge.

If you have been charged the wrong amount for a crossing, we encourage you to fill out a form on our website:
https://storebaelt.dk/en/help/prices-and-discounts/what-do-i-do-if-i-ve-been-charged-the-wrong-amount/

We are thankful for your feedback and will make sure to incorporate it in our ongoing quality assurance and improvement.

We wish you a nice summer!

Best regards
Astrid, A/S Storebælt

Rated 1 out of 5 stars

1,8 is too high.

1,8 is too high.
First they don’t communicate and let me wait for months. After trying again, they do say their busy. After trying again and again I finally get a reply that there was an unsent email from their side and they would help me. They only need my details so they can transmit the refund. Once I provided, they reply it’s too late now… yes… it’s been months of trying to get a reply and this is what you get. My suggestion: if you’re double charged on the bridge… don’t bother. They will not help you. I do hope they use the money to invest in good costumer service.

26 March 2024
Unprompted review
Storebaelt logo

Reply from Storebaelt

Hello Esther

Thank you for the review.

We are sorry to hear you had a bad experience with our customer service. We are always doing our best trying to help our customers.

We are thankful for your feedback and will make sure to incorporate it in our ongoing quality assurance and improvement of our customer service team.

We wish you many great trips over the Storebælt Bridge in the future.

Best regards
Simon, A/S Storebælt

Rated 1 out of 5 stars

Tried for 3 months to get a refund for…

Tried for 3 months to get a refund for a double charge. Spoke to many different people. Wait weeks for any responses. Nobody wants to actually sort out the problem or even try to understand it. Everytime I get contacted I have to send the details again and again. Each time it has nearly been solved I get someone else asking how they can help me. I have got to the stage once where I sent my bank details to receive the refund only to be told I had to start a new case. I have actually cycled through the customer service agents. The same agent dealing with the same case weeks later but of course they have no idea what I’m talking about. Can’t spend the energy on it anymore. I would recommend ensuring when you are at the bridge even if there is a long queue behind sorting it out there and then and don’t leave until it is. Because despite there being a form on the website related to problems, getting that problem resolved is not guaranteed.

8 August 2023
Unprompted review
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