Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more
First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend
Purchased a Titan 3 bag coal bunker from Ray Grahams. By far the best price I could find when searching the internet. Very quick delivery and the bunker is great quality as expected. Highly recommend.... See more
Company details
- Building Materials Supplier
- Bathroom Supply Store
- Lumber Store
- Plumbing Supply Store
- Safety and Work Wear Store
- Tool Store
Written by the company
With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.
Contact info
47-59 Donaghadee Road, BT23 7HB, Newtownards, United Kingdom
- 02891 813 494
- shop@raygrahams.com
- www.raygrahams.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect..shipped to my address in…
Perfect..shipped to my address in Ireland..3 days..item as described..would definitely recommend this seller..👍
20 July 2026
Unprompted review
Quick delivery
Quick delivery, fair price, great quality chimney cap that works really well!!! Thank you!
3 July 2026
Unprompted review
DeWalt brush cutter
Ordering was easy; I had one serious query which was answered by e-mail within 2 hours. Item arrived within 4 working days. Item as good as I had hoped!
25 June 2026
Unprompted review
Prompt delivery and competitive prices
4 July 2026
Unprompted review
Clothesline winder
The packaged clothesline winder was outstanding and the speed of response was incredibly quick and efficient.
Very well done!!
27 June 2026
Unprompted review
Great quality item at a very…
Great quality item at a very competitive price. Excellent communication and customer service. Highly recommended.
17 June 2026
Unprompted review
Ordered the 150kg coal bunker it was…
Ordered the 150kg coal bunker it was delivered in quick time and quite sturdy it will definitely last me a number of years. My son is now looking to get one too.
5 June 2026
Unprompted review
Reply from Ray Grahams
Good afternoon, Sue.
Thank you for taking the time to leave us a five star review. We're pleased to hear that you're happy with your new coal bunker and our level of service.
Kind regards,
RGL.
Excellent service arrived within days
Excellent service arrived within days. Good quality product. I shall definitely use this firm again.
1 June 2026
Unprompted review
Reply from Ray Grahams
Good afternoon, Elisabeth.
Thank you for your 5 star review. We're thrilled to hear that you're happy with your purchase and will be using us again in the future.
Kind regards,
Charlie
Parts supplied quickly
Parts supplied quickly. I have used Ray Grahams a couple of times now. A good supplier.
20 May 2026
Unprompted review
Reply from Ray Grahams
Good afternoon.
Thank you for taking the time to leave a 5 star review and for your continued support. We're pleased that you're happy with the level of service we provide.
Kind regards,
Charlie
Well priced, great value
Well priced, fast delivery, couldn't ask for more
3 May 2026
Unprompted review
Reply from Ray Grahams
Good afternoon.
Thank you for your 5 star review. We take great pride in providing the highest level of service which includes offering competitive pricing and ensuring orders are delivered as quickly as possible. We're delighted to hear that your experience reflected these standards.
Kind regards,
Charlie
Really good guys
Have used Ray Grahams for our coal fire grates and accessories over many years. Always the best price and super fast delivery. Excellent
3 May 2026
Unprompted review
Reply from Ray Grahams
Good afternoon.
We're thrilled to hear that we've become your go-to shop for grates and accessories. Your loyalty means a great deal to us, and we look forward to serving you for many years to come.
Kind regards,
Charlie
Quality walking line easy 2 install…
Quality walking line easy 2 install Highley recommended 👌
1 May 2026
Unprompted review
Reply from Ray Grahams
Good afternoon, James.
Thank you very much for your 5 star review. We're pleased that you're happy with your new washing line. We always aim to provide quality products at competitive prices and it's rewarding to hear that your experience reflected these values.
Kind regards,
Charlie
Great service, great price and quick delivery
Ordered a Makita 40v sander . Ray grahams was one of the few people to have it in stock. Great price, quick delivery to here in the UK
29 April 2026
Unprompted review
Reply from Ray Grahams
Good afternoon, Mark
Thank you for your 5-star review. We're delighted to hear that you were pleased with our pricing, delivery speed and product availability. We work hard to keep popular tools in stock and get orders out quickly, so it's great to know we could provide the 40V Makita sander when you needed it and deliver it promptly.
We appreciate your support and hope to serve you again in the future.
Kind regards,
Charlie
Great service from the guys
Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in the morning. OEM parts at a good price, will keep our collated screw guns running for many more years now!
Couldn't ask for more, thank you!
25 April 2026
Unprompted review
no issues. recommended supplier. it is the couriers that let good companies down. not in this case.
made the order, no issues,.
order arived in a couple of days.
product is of good quality as i always use these for my works. Will reorder more when i have another job that requires the same.
8 April 2026
Unprompted review
Easy and great
2 April 2026
Unprompted review
Ordered a 600Kilo Coal store which is…
Ordered a 600Kilo Coal store which is massive and extremely heavy.
We live in the UK so didn't think Ray Grahams would deliver to us.
Wow amazing company. Great price and a hassle free delivery which was Free, unbelievable. I would highly recommend this company to anyone. Thanks everyone who obviously work hard to achieve this high level of work
Fantastic
25 March 2026
Unprompted review
Fantastic service…
Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered the item online. Delivery occurred within two days and the cost of this was very reasonable.
Couldn’t fault the service. And a local UK company so,
perfect!
5 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.