Quad Lock EU Reviews 

I bought the case for a Samsung Galaxy S26 Ultra. It looks nice and solid and it is slim.
But when I inserted the phone I saw that in the corners my screen protection was getting air between the screen and the screen protection. I tried to fix it by lifting the corners to get it over the screen protection and not pressing it from the side. But ended with a broken screen protection. I bought a new screen protection of a different make, but the same happend here. At last I had to use a knife to remove a little of the case in each corner to make it less tight, and then it functioned well.
Except for this I liked it very well, and hope it will be improved. I see also in other reviews that they say it's not compatible with screen protection.

The Quad Lock system works really well on my motorcycle with the vibration dampener.

But it’s simply not good enough that the case for my iPhone 13 breaks after only 2 years of use. The sides of the case are separating from the back itself. I thought this was a quality product. It should be much better considering the high price.
I have photos of the damage, but I can’t upload them here on Trustpilot.

Unfortunately, I can’t find the receipt for my case, so I don’t know who I should contact about it.

Update:
Super costumer service. After I’ve send some few mails to costumer service with pictures of the broken iPhone 13 cover, they will send me a new one 😍😍

Very bad customer service, When I asked to speed up the shipment of my order due to an urgency, they said that that is the policy to ship within 1 or 2 business days.this is bad

Absolutely disgusting customer service. When I tried to cancel my order less than 14 hours after placing it due to not needing items anymore, I was told that the courier (Royal Mail) had already received the items but they had not updated the status yet. Hard to believe that they had already received it when I had placed the order less than 14hrs before trying to cancel and after 4.15pm. Now they are trying to charge £7.99 for the pleasure of returning the items!!!

I bought hundreds of euros of Quad Lock accessories over the years, and they're now irreplaceable on my motorbike, car and at home. The idea of an integrated set of phone holding and charging accessories for any use case is brilliant, and sadly there are no real good quality competitors so far.

Unfortunately, there have been some issues with reliability in the past few years. The magnetic clip on my MAG case broke several times (with no fall or impact), signalling a clear defect on the small plastic pins design.
The car MAG wireless charger, similarly, got replaced 3 times, and it always ends up with extreme overheating and incredibly slow charging speeds, no matter what power adapter or cable I use (clear engineering issue there). Needless to say that's extremely damaging for the phone battery's long term life (I own an S24+).

Tech/customer support have been great every time with help and replacements, but if an accessory is defective by design and doesn't get fixed, there's really no point in getting a new one.

Also, I'm disappointed by the lack of clear support for Qi2 and higher wireless charging speeds for both the motorcycle and car wireless chargers. I'm hoping that they release new versions with better reliability and speed in the upcoming months, since the new Samsung S26 series devices are supposed to benefit from Qi2 and higher wireless charging wattage.

Last but not least, I'm a bit taken aback by the fact that I was unable to leave a review for items on their website, even after a purchase. All their ratings are very high, but one does wonder about whether reviews are all legit.

I am utterly appalled by Quad Lock's deceptive and obstructive return process. I purchased an item under their "30 Day Money Back Guarantee," believing it to be a transparent, risk-free experience.

1. Hidden Return Fee: I initiated a return and was immediately hit with a £6.99 deduction from my refund. Initially, it was called a 'handling fee,' which I protested since it's not mentioned ANYWHERE in their official return policy. They later clarified it was for return shipping—a cost I am happy to bear—but the fact that this fee is not clearly specified upfront on their policy page or at the point of sale is an absolute joke and feels intentionally misleading.

2. Refusal of Independent Return: When I offered to arrange my own tracked, insured return shipping to avoid their exorbitant £6.99 charge, they flat-out refused, claiming they "are unable to accept returns sent using a different shipping method." This is a clear breach of standard UK Consumer Contracts Regulations, which gives the customer the right to use their own carrier. They are actively obstructing the legally-compliant return of goods just to force the use of their overpriced, mandatory portal.

The entire experience has been a nightmare of hidden costs and unhelpful, boilerplate customer service that seems designed to frustrate the customer into accepting the undisclosed charge. This is a predatory business practice. I am now forced to pay an exorbitant £6.99 for return shipping on a small, lightweight item.

WARNING: Do not trust their 'money-back guarantee.' Read the small print (or lack thereof) and be prepared for hidden costs and a complete lack of flexibility.

I have always loved Quad Lock cases and have had them for at least the past 6 years - as soon as I order my new phone a Quad Lock case gets ordered. However I am extremely disappointed with the case for the iPhone 17 Pro Max. The camera continually gets turned on. I have switched back to an Apple case and the camera doesn’t accidentally get switched on with it so it is evident there is a major design flaw with the Quad Lock case. If it was a £5 case I wouldn’t be overly concerned but at £34.99 to say I am disappointed is an understatement. Not good enough

NO CONTACT NUMBEDR ONLY SILLY ONLINE BOTS TERRIBLE CUSTOMER SERVICE AVOID THIS COMPANY NO HUMAN TO TALK TO

I purchased for items from quad lock including a magponcho for a Google Pixel 8
It did not work on the phone at all.
Upon trying to return this item which cost £11.20. I was hit with a handling fee of £6.99...!?
I certainly won't be using their products again
UPDATE : Quad Lock contacted me directly and gave me a full refund within 24 hours.. So fair play to them.

Without a doubt, this is the worst company I have ever purchased from in my life, and I shop online daily on various platforms.

One product arrived damaged, and despite this, I am being asked to pay the return shipping costs.

As if that weren't enough, the return procedure is deliberately complicated. I had to spend an entire hour chatting with customer support and received conflicting information from the operators.

Premium price, scam service. I would not recommend it to anyone.

Finally, the quality of the products is poor, the bolts are as soft as butter and go loose just by looking at them. The plastic components are lightweight and do not give the slightest impression of being durable.

The battery charger is a scam because it has to be connected to the motorcycle via USB, and at that point, you get the same result by connecting your phone's charging cable without spending more than €70 on Quadlock.

Truly the worst of the worst, don't buy it for any reason.

Update: changed my Star rating to reflect the product quality and the company who was willing to solve my issue and make my experience as it should have been from the start.

I would like to provide feedback regarding my recent order experience. I purchased two Quad Lock cases along with some accessories from your European web store. One of the key reasons I chose to order directly from you was the clear statement in your terms that Norwegian VAT and shipping were included.

Shortly after placing my order, I received both the order confirmation and the shipping confirmation, with an estimated delivery time of 3–7 days. After 15 days without any delivery, I checked the tracking information and saw that DHL had returned the shipment to the sender. When I contacted your support, I was first told to resolve the matter with DHL myself. After contacting DHL, I was informed that the package had been returned due to incorrectly completed shipping documents. Only after relaying this information did I receive an apology, and a replacement order was sent at no additional cost.

The replacement order arrived promptly, but to my surprise, I was charged VAT and handling fees by DHL upon delivery, despite your terms clearly stating that VAT should be included. I paid the fees because disputing such charges directly with DHL is both time-consuming and unlikely to succeed.

Then, about twelve days later, I received a second shipment, which turned out to be the original order that had supposedly been returned. Again, DHL demanded VAT and handling fees, which I ended up paying once more. As a result, I have now effectively paid double VAT and handling fees and also received duplicate products.

Overall, this was a very disappointing experience and not in line with what your purchase terms promise. I would still like to mention that previous orders have gone smoothly and that I am very satisfied with the quality of your products. However, this incident has been both inconvenient and unnecessarily costly, and I hope that you will address such issues going forward to ensure customers do not end up in similar situations.

I purchased a "wireless charging head" for my existing quad lock system and it noted on the box that it would "fast charge" it did not fast charge my my phone despite these claims. It barelt charged my phone at all. The quad lock customer service maintains that this device is working properly! They agreed to send me a replacment, but instead sent me a cable for a device i did not have for some strange reason, and then refused to acknowledge that this was sent or that they had agreed to send a new one. Shocking customer service!

Had a problem with my order which was my own fault but quad lock sorted it very swiftly customer service is second too none

I received an automated reply asking for photos, so I sent one clearly showing the two pieces separated. It has now been five business days since I made my initial request, and I have yet to receive a response. I’ve followed up twice for a status update, but I still haven’t heard anything from anyone at Quad Lock.

Purchased windscreen suction mount in may 2025, it developed a fault in September 2025. Contacted customer service through the website who replied the same day (a Sunday!). The same day they shipped me a replacement that was actually a newer upgraded model. It arrived on the Tuesday! Unbelievable customer service. I also have a quad lock mount and wireless charging head on my motorcycle for the last two years with zero issue.
Fantastic experience so far.

Spent over £100 in quad lick kit. Bought the wireless charging head - it just gets worryingly hot and dies not work - ended up plugging the charge lead directly into my phone which defeats the object! And now Quad Lock seem to be trying their hardest to push back when requesting that it's returned for a refund! Awful customer service, dodgy product. AVOID!

I’ve been using the Quad Lock bike mount for about 2 years with my Samsung S20 FE. During a recent road group ride, the mount broke at the pin and my phone was thrown onto the asphalt. Fortunately, nothing worse happened, but this failure is concerning for a product designed for cycling.
Given Quad Lock’s reputation and price point, I expected better long-term reliability. I hope the company will provide a replacement and stand behind their product, so I can continue to use and recommend it with confidence.

Purchased a Wireless Car Play Adaptor. Initially, it fired up and worked OK. However, after a few days I started getting intermittent issues with connection via bluetooth and WiFi. I have to say that after various emails and pictures the after sales service team really stepped up, working through various diagnostics to try and understand the cause. It would appear that the device is potentially not compatible with my car.
So whilst disappointed that it did not work, it justified me using a reputable company rather than the cheap devices from the usual sources, with no service support.

I bought few months ago this Heavy Duty Suction Mount, which drops all the time, even windshield is clean. Also the the mag heads tape went off of my phone, even it was attached as should. Good luck, it happened in car, horrible overpriced "temuproduct" My son uses quadlock while motorcycleing, luckily he is using quadlocks iphone cover, so it's safe, right.

Never again quadlock.

Bought a case and within a week it had unremovable finger print stains on it. Called support and they said nothing they can do.
Also very difficult to mount on bike.
Avoid Quadjunk this all costs. Ripoff