Prefacein Reviews 

30
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 3 out of 5 stars

Took a long time to get here. No real instructions to speak of. Seems a bit cheap compared to the pictures. Have not completed yet, so don’t know about finished project

Rated 3 out of 5 stars

Wasnt packed like i thought it would be. Doesn't look as good quality as what the finished product looks and no glue included. I dont know what base they stuck the picture on. I thought it came alread... See more

Rated 1 out of 5 stars

Horrible company-bait and switch and fraud. Items looked nothing like the picture. Impossible to get a refund. DO NOT ORDER! Fraud galore. Each one probably cost less than a dollar to make.

Company replied

Rated 5 out of 5 stars

I hope I don't have to use them but they are made very well and I would feel safer using them as face mask to hinder any viruses in the surrounding area etc. We've had enough of these viruses but if... See more

Company details


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2.8

Average

TrustScore 3 out of 5

30 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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2.8

All reviews

(30)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible company-bait and switch and…

Horrible company-bait and switch and fraud. Items looked nothing like the picture. Impossible to get a refund. DO NOT ORDER! Fraud galore. Each one probably cost less than a dollar to make.

10 August 2026
Unprompted review
Prefacein logo

Reply from Prefacein

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@prefacein.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

Never received the item and they keep sending the same message. It is on its way. DO NOT ORDER FROM THIS COMPANY. I am having my credit card company reverse the charges. They are a SPAM.
This is second company I ordered from and never received my order. I did not know at the time they were the same company, but they are.
Save your money.

20 August 2026
Unprompted review
Prefacein logo

Reply from Prefacein

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@prefacein.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Rated 3 out of 5 stars

Took a long time to get here

Took a long time to get here. No real instructions to speak of. Seems a bit cheap compared to the pictures. Have not completed yet, so don’t know about finished project

18 August 2026
Unprompted review
Rated 1 out of 5 stars

Since I just received them yesterday…

Since I just received them yesterday and haven't had a chance to use them I cannot honestly rate them. I gave 1 star because it was the only way to be able to communicate.

11 August 2026
Unprompted review
Prefacein logo

Reply from Prefacein

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@prefacein.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Rated 3 out of 5 stars

Wasnt packed like i thought it would…

Wasnt packed like i thought it would be. Doesn't look as good quality as what the finished product looks and no glue included. I dont know what base they stuck the picture on. I thought it came already stretched out but it didnt. Sorry I bought them.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

They shipped using fraudulent postage…STILL

They shipped using fraudulent postage per the US Postal Service. When I tried to obtain actual delivery information after prefacein.com claimed the item had been delivered. They also sent delivery notice dated four days before the alleged delivery. TOTAL SCAM!!!!
They tried to foist responsibility to the delivery service since they claimed to have used sufficient postage, etc. They have refused to refund my money and drug the entire process out as long as possible in hope that I would just give up and go away. They no longer respond to emails.
After seeing this review I got an email from them asking what they could do to resolve the issue. I provided the information they requested. A couple of exchanges that told me nothing new and then they went back to "the package was delivered" so absolutely no change in their approach. Did later provide me with updated tracking information which the tracking app said "The carrier has not updated the information or try switching carrier and then check again." And again the USPS will not provide tracking on a package shipped with fraudulent postage. I stick to my original review with added emphasis on their attitude of push it back until he goes away.

3 July 2026
Unprompted review
Prefacein logo

Reply from Prefacein

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@prefacein.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Rated 5 out of 5 stars

Easy to order

Easy to order. Easy payment. Excellent communication with updates on tracking information. Product arrived on time and in great condition. Thanks

5 June 2026
Unprompted review

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