Banner for Loxon Storage

Loxon Storage Reviews 

62
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff and management as extremely friendly, polite, and consistently helpful, making every interaction pleasant and ensuring that all paperwork and setup procedures are handled smoothly from start to finish. Consumer feedback also emphasizes that the storage facilities are exceptionally clean, secure, and very easy to access, offering well-planned spaces that greatly assist visitors throughout their lease duration. People consistently appreciate the exceptionally smooth moving process, praising the clear communication from the very beginning and the excellent overall service that makes renting a storage unit completely straightforward, convenient, and entirely stress-free.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff, praising their friendly and helpful attitude... See more

User experience

Reviewers mention positive feedback about user experience, highlighting clean spaces, secure access, and... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that the sites are consistently clean, secure, and... See more

Service

Users describe positive interactions with service, highlighting great experiences and helpful staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy access, cost was excellent, but this was special 1 month offer Subsequent months were far too expensive for me Very clean Staff only there till lunchtime but very helpful and friendly

Company replied

Rated 5 out of 5 stars

Everything about Loxon storage has been Perect so far. The manager was extremely helpful and very friendly. The space is great, clean, easy access and very secure. This is our 3rd month, we are very h... See more

Company replied

Rated 5 out of 5 stars

Good communication with staff. Staff helpful filling out paperwork. Shed is Good value for money.

Company replied

Rated 5 out of 5 stars

The site area was clean and accessible with units being well planned out for use. The staff made the experience so amazing with their help and advice for the duration of the lease. Their knowledg... See more

Company replied


Company details

  1. #6 of 9 best companies in Self-Storage Facility

About Loxon Storage

Written by the company

Loxon Storage: Self Storage For Every Life Move

We're a Queensland family-owned and operated business with over 30 years of experience helping locals through every life move. With 20+ storage facilities across Brisbane, the Gold Coast, Moreton Bay, the Sunshine Coast, Ipswich, Gladstone and Mackay, Loxon Storage is here to take the stress out of moving, renovating, decluttering, or growing your business. Whatever life throws at you, your belongings are safe at our place.

Why Queenslanders Love Storing with Loxon:

  • Serious Security, Zero Stress: Every facility is protected by a multi-level security system - 24/7 CCTV surveillance, electronic gated entry, and a unique PIN code that's changed with every new customer. Plus, our onsite facility managers keep a watchful eye over your belongings every day.
  • Flexible and Fair: No lock-in contracts, no fuss. Store month-to-month, cancel any time after your first month, and we'll even refund you for unused prepaid days. With unit sizes to suit everything from a few boxes to a whole household, you only ever pay for the space you need.
  • Real Local Support: As a family business, we do things differently. Our friendly onsite managers know their facilities inside out and genuinely love helping people find the right fit - pop in for a chat and some honest storage advice.
  • Easy Access When You Need It: Clean, well-maintained facilities with flexible access hours, convenient parking, and easy drive-up access, so getting to your things is never a hassle.
  • Everything for Your Move: From quality moving boxes and packing supplies to expert packing tips, we'll help you get sorted in one convenient stop.

How We Can Help You?

  • Residential Storage: Moving house, renovating, downsizing, or just reclaiming your garage - we've got a unit for that.
  • Business Storage: A clean, dry, secure space for stock, tools, documents and equipment - the affordable alternative to warehousing.
  • Long-Term Storage: Heading overseas or between homes? Keep your belongings safe for as long as you need.
  • Storage Solutions For Every Need: Not sure what you need? Our team will help you find the perfect fit.

Ready to make space for your next life move? Loxon Storage makes storing simple, secure, and stress-free.

Find your nearest facility or get a free quote online today!

No Lock In Contracts.

Self-storage on your terms.

Loxon offers flexibility to suit your personal storage style. Start storing today with no lock in contracts and upsize or downsize as you need!

Contact info

UP TO 50% OFF YOUR FIRST 3 MONTHS*

Explore a range of unit sizes! Find a suburb near you to get started.

4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(62)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New to Luxon Storage

We’ve just started using Luxon Storage after using National Storge for the past year. The storage shed is huge and much much cheaper than what we are currently paying. I also love the convenience of the app and it gives me extra price of kind knowing that no one can just break a lock to get inside our unit like other storage facilities. So far we are super impressed, the staff have been really lovely to deal with and walked me through how to get into our unit on the start date.

4 September 2026
Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate. Did have a little trouble with the app but a quick call to manager Brian and he sorted it out for me.
Had to rent extra room on the day of our move and again Brian was very helpful.

3 September 2026
Rated 1 out of 5 stars

An awful experience at Loxon…

An awful experience at Loxon Loganholme.
Booked and reserved a parking spot in Loganholme,( I have the booking confirmation), which John and Glen, to whom I am grateful, helped me find it, and then you have Brian the Liar, who says “no draaama”, who made me come from Pimpama with my documents, and 5 minutes before I arrived sends me a message that “an old customer came in just now and took all available spaces, so I don’t have anything. I have the messages, you have the footage of me inside , I have the booking confirmation. While I had an excellent experience with all the other managers at Loxon, Brian who is half asleep while he talks to you, is a liar and a con man. The management at Loxon should look into how one of the managers is conning people and losing business for them while all the other managers are highly professional. Don’t take your belongings to Loxon Loganholme, it’s an awful experience.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Valued customer

Moving can be stressful and it can be hard to estimate how much storage space you need. I needed to upsize then downsize and John went above and beyond to cater to my personal needs. I am comfortable knowing that my belongings are safe and I feel like a valued customer

31 August 2026
Rated 5 out of 5 stars

The process of downsizing our storage…

The process of downsizing our storage needs was soooo easy with the staff there. The girls are always keen to help with any inquiries and are fast to act to ensure you get exactly what you require. They give you all the options available always with a smile on their faces. The storage units and buildings are impeccably clean and give you confidence your treasures will be well looked after.

31 August 2026
Rated 5 out of 5 stars

Great friendly helpful staff

Great friendly helpful staff, great pricing and location, excellent facilities.

12 June 2026
Loxon Storage logo

Reply from Loxon Storage

Thankyou for the great review, we appreciate it.

Rated 5 out of 5 stars

Amazing service and price,

Amazing service and price,
Salem is the best she very friendly and accommodating

1 August 2026
Loxon Storage logo

Reply from Loxon Storage

Thanks for the review Jaymee. We are glad you got to experience Salem's great service.

Rated 4 out of 5 stars

Whole process easy, small hiccup

Tracey is such a great person to work with, she helped me set up the stripe stuff. The downside is the stripe stuff was too sensitive to lighting etc.
Easy to find the storage unit, how to get in and out is easy. Whole process easy.

14 August 2026
Loxon Storage logo

Reply from Loxon Storage

Thanks for the review Peter. We are sorry about the Stipe ID process being difficult. We are working on a solution to make this better.

Rated 5 out of 5 stars

Very helpful and polite service

Very helpful and polite service. I have been using storage at Loxon for quite a few years and have always found the staff to be very accomodating.

31 August 2026
Loxon Storage logo

Reply from Loxon Storage

Thankyou for your kind words Peter.

Rated 5 out of 5 stars

Every thing was easy and accessible and…

Every thing was easy and accessible and as a first time I received the perfect instruction to access my unit.

31 August 2026
Loxon Storage logo

Reply from Loxon Storage

Thankyou for the great review. We try hard to provide easy instructions and are glad they worked for you.

Rated 5 out of 5 stars

Brilliant service by Scott

Scott was really helpful explaining how it all works inclusive of a full tour to our storage unit. Made the move in straight forward amd easy

30 August 2026
Loxon Storage logo

Reply from Loxon Storage

Thanks for the review Neil. We are glad Scott could make the process easy for you.

Rated 5 out of 5 stars

Everything about Loxon storage has been…

Everything about Loxon storage has been Perect so far. The manager was extremely helpful and very friendly. The space is great, clean, easy access and very secure. This is our 3rd month, we are very happy and we will definetly be recommending Loxon to friends and family.

31 August 2026
Loxon Storage logo

Reply from Loxon Storage

Thanks for the great review Carla. We are pleased that you have found Loxon Storage to be clean and easy to access. Thankyou for recommending us to your family and friends, we will do our best to look after them.

Rated 4 out of 5 stars

Was good experience staff were super…

Was good experience staff were super friendly. Unfortunately mix up at first as I booked online in storage block c but staff were good and found me a new location

29 August 2026
Loxon Storage logo

Reply from Loxon Storage

Thanks for the review Gary. I am sorry that their was a mix up. We will look into how we could have made the experience better and modify our process. Thankyou for the feedback.

Rated 5 out of 5 stars

My Loxon Experience

The site area was clean and accessible with units being well planned out for use.
The staff made the experience so amazing with their help and advice for the duration of the lease.
Their knowledge of the business and the help that they gave was excellent at all times.
Honest, polite and helpful at all times.

9 July 2026
Loxon Storage logo

Reply from Loxon Storage

Thankyou for that great review Nicholas. We work hard to provide an amazing experience at Loxon Storage, our managers are storage experts and their goal is to provide you with the best possible solution.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look