Louis Vuitton Reviews 

We visited the new bond street store two days ago to purchase a fragrance we had to ask for a drink of water ,we wasnt offered any, and also were not offered the two fragrance samples that you get online
When i called up I was told as I dont have an account set up they wouldnt send me any, even though I offered to email my receipt over to them as proof of purchase. Served by Joanna S.
Very petty of them
I wanted to buy another bottle of ladies fragrance but would of liked to try 2 before i made up my mind

Sunset sandals fell apart after 4 months and quite frankly LV customer services have ignored me, I've sent 4 emails and made 2 telephone calls, their response is bring the sandals to a store.
Well LV I don't live near a store nor am I going to travel to London to bring back items that are down to inferior manufacturing.
Only one thing left, charge back from the bank it's an absolute disgrace dealing with incompetence from what's supposed to be luxury.

⭐⭐⭐⭐⭐ Exceptional Service from William at Louis Vuitton @ New Market 🖤✨

A heartfelt thank you to William for making my son’s 21st birthday shopping experience so special and memorable. ❤️ His warm personality, genuine kindness, patience, and outstanding customer service made the whole experience truly wonderful.

William went above and beyond to make us feel valued and ensure everything was perfect. His thoughtful and professional approach is a true reflection of the Louis Vuitton brand.

Thank you, William, for helping make such an important milestone in my son’s life even more special. You are a real asset to Louis Vuitton, and I highly recommend him to anyone looking for exceptional service! 🌟

Subject: Formal Complaint: Faulty Shoes Purchased 20th August – Order/Receipt Ref: FID Serial Number:TT260630006760
Dear Louis Vuitton Client Services,
I am writing regarding a pair of shoes I purchased from your Edinburgh store on 20th August 2026 .
A fault has developed where shoes have ripped on the corner of the shoes in a clean rip due to faulty stitching , the stitching has come apart. I have been informed by your team that this is being treated as "wear and tear." I do not accept this assessment.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and durable. Given the premium price paid for Louis Vuitton products, a reasonable consumer would expect them to last significantly longer than a few months of normal usage.
As the items are within 6 months of purchase, Section 19 of the Act dictates that the burden of proof rests with you, the retailer, to prove that this fault was not inherent at the time of delivery.
Please accept this as my formal request for a repair or a replacement of these shoes as per my statutory rights. I look forward to your prompt response to resolve this matter.
Yours sincerely,
Candice Coleman.

For the price we pay for our luxury goods you would think that they would have a great after care program. I had a couple items from Louis Vuitton, a Neverfull set and a damier wallet. Each from the dates that have been spoken that have broken down glue smell. My bags and wallet smell like baby throw up. They required the original receipt despite being unused. Unfortunately, I don't have them anymore. Very disappointing. Never give Louis Vuitton as a gift because the bag can start to smell and you can't return it or fix it.

THEY SELL REAL ANIMAL FUR FROM FUR FARMS. FUR FARMS TORTURE THE ANIMALS. THEY ELECTROCUTE THEM THROUGH THE ANAL AND THEY ALSO GAS THEM AND IT DOES HORRIBLE THINGS TO THE ANIMALS. STOP BUYING FROM COMPANIES THAT TORTURE ANIMALS

Ordered a item I asked multiple times is this definitely available got told yes then my order got delayed then got ignored for multiple days until I had to call up and complain about being ignored and after all that about 2 weeks after the order was supposed to arrive got told they don’t know when they can get me my order

As a long-standing LV customer I made another purchase, keeping up with LV's new fabrics and design I opted for the Pochette Métis Soft MM Bag, priced at £2,520. I read all of the specifications and information about the product, including the care of the bag and thought this was the next bag for me.
I used my bag for the first time last week; I was out at dinner for 2 hours and upon returning home saw that the bag has colour transfer from my blue skirt. The skirt was of normal fabric and not denim, so I immediately assumed there was a fault with the bag. I contacted LV who apologised and said they would investigate for me.
LV returned their investigation as natural wear of the bag and as the bag made with natural materials colour transfer can occur occasionally which is a noted characteristic, due to this it has concluded wear and tear of the bag as the reason for this fault. I was naturally outraged with this response, nowhere on any product specification or after care advice does it say colour transfer from normal every day clothing is possible.
I was originally offered an attempted repair but advised this is not guaranteed as a resolve. I refused to accept this response and escalated my complaint however further responses have still declined responsibility and furthermore they are now saying it is accidental damage from me. How on earth is it accidental damage from me, how did I cause this accident, by wearing clothes whilst using my handbag? Or allowing the handbag to hang on my shoulder as per there social medial images?
The level of service is disgusting beyond words for such a large profitable company, not only should the bags not be sold without some type of protection against colour transfer from normal everyday clothing, the least that LV can offer is a resolve.
These bags are being mis- sold to the public, please do not sell handbags that are not to be used against your clothes.
As a very loyal customer I will never use LV ever again and I am still awaiting LV representatives to explain to me how I use a £2520 bag over my shoulder without it touching my everyday clothing?

I ordered a Neverfull online and it arrived with a white mark on the pink lining which I would not expect due to quality control. I sent the bag back to exchange but they wanted to inspect it and then clean it and send me the same one back. I felt unlistened to. Surely a straight exchange! it took lots of back and forth to a point I bought another and sent an email to request refund.
I had expected a much higher level of customer service, particularly given the nature of the issue I raised. They spoilt the experience of a treat

I was given an apology as this went on for 3 weeks and that the matter would be followed up and that a small goodwill gesture might be arranged, or that it would be discussed with management. Despite this, I never received any further update.

What disappointed me most was not the goodwill gesture itself, but the lack of follow-through and communication. I had previously held Louis Vuitton in very high regard, so this experience has unfortunately changed my view and I have now had a much better experience with another luxury brand. Go elsewhere.

I love the Louis Vuitton Imagination for men.I kept going back,I purchased a total of 4 bottles from Roosevelt Field Mall in NY.However,I went back for 2 refill,each one is half the price of the original bottle. I got something totally different from the real deal.It does not last.I think that I got scammed by LV.

Placed an order online for a perfume, everything looked good until i opened it, no samples, the perfume didn’t come in the cylinderical case but just in the square box all loose. Rang customer service and they said an “atelier” would be in touch. It’s been a week still no contact.

The worst experience, the worst team to deal with.
I purchased 2 bottles of perfumes from LV application and picked them up from the Dubai Mall Boutique, I didn’t touch the boxes, kept them in the same original outer cases.
but due to a personal reason I decided to return them 2 days later, so I contacted the customer service for the return.
Three days later, the delivery comes over, taking the returned perfumes away.
After one week, the customer service got back to me refusing my return as the bottles were opened and having black marks and finger prints on the cartons.
After many back and forth calls with the customer service and their manager, trying badly to convince them that was not my fault and I didn’t open any of the boxes of any of the perfumes, trying to convince them that was done by their delivery representative or their warehouse team, they claimed that they investigated the case (which was undocumented verbal investigation with no evidence) they decided to reject my return order and not to refund.
After this unprofessional process and the unprofessional communication, I will never order again from that brand anymore.
Not recommended at all.

Apparently, attention to detail is optional at Louis Vuitton.

I placed an order expecting the level of service you would reasonably expect from a luxury brand. Instead, the first card arrived with the message printed completely upside down. Yes — upside down. Not exactly the luxury experience I had in mind.

After bringing the issue to their attention, you would think the replacement card would be checked carefully before being sent out. But apparently that was asking too much. The replacement card was attached for the WRONG OCCASION entirely.

So, to recap: Louis Vuitton managed to get the card wrong twice — first by printing the message upside down, and then by attaching a card for the wrong occasion.

At this point, I’m not sure what impressed me more: the price tag or the lack of quality control.

When you spend luxury-brand prices, you expect luxury-level attention to detail. Instead, I received something that felt like it was assembled with absolutely no one bothering to look at it before it left the store.

Louis Vuitton may have mastered the art of the monogram, but apparently reading a card and checking the occasion are advanced skills.

Extremely disappointing and completely unacceptable for a brand that markets itself as luxury.

Extremely disappointing service!!!

Today I visited Harrods to purchase the Louis Vuitton Symphonie perfume. The sales assistants in the Louis Vuitton fragrance department kept sending me from one department to another, even though they could have simply brought the product themselves. I was ready to pay for it and leave, but instead, the entire purchase took 40 minutes!

At the other Louis Vuitton department, where the handbags are sold and where I had been sent by the fragrance department, I was first made to wait for a sales assistant, even though there were at least three employees there. None of them seemed in any hurry to approach me or assist me.

Eventually, someone finally served me. I paid for the perfume and then had to wait a long time again for my purchase to actually be brought to me. Let me make this absolutely clear: I had already paid for the product, but I still had not even seen it! How is this acceptable?

This is not the first time I have experienced such poor service at Louis Vuitton. Please hire people who actually want to work and provide proper customer service, rather than employees who simply stand around and ignore customers.

This was completely unprofessional and extremely disappointing. What should have been a pleasant shopping experience turned into a very stressful one. I came home feeling extremely frustrated instead of happy about my purchase.

Absolutely terrible service. I am very disappointed.

I wish I could give more than five stars! Today I went to the Louis Vuitton store in Aventura. Zenobia who helped me couldn’t have been more wonderful. I had to exchange a pocketbook I bought overseas and she was wonderful! She showed me a dozen pocketbooks before I could make a decision and had to get the manager involved who was also extremely wonderful. I will only buy my pocketbooks from her and that store from now on.

Extremely poor customer service on the phone I have phoned twice in the last two days and the agents are very unempathetic and just dont care. The manchester store engraving machine has been broken for 6 months how is this acceptable customer service and the refill for Imagination is none existent. Honestly LV are happy to make millions and take your money but I honestly get better customer service at Asda!

Extremely disappointing experience with Louis Vuitton, especially considering the level of service and quality one should expect from a luxury brand.
I purchased an exotic bag for $9,300 plus tax, and what I received did not appear to be in brand new condition. After inspecting the bag more carefully, I noticed that several of the protective stickers appeared to have been removed and placed back on, while others were missing entirely. The Louis Vuitton dust bag was dirty, and even the cleaning cloth included with the bag was dirty.
For an exotic handbag at this price point, I expected absolutely pristine condition and presentation. Instead, the overall condition made me question whether the bag had previously been used as a display piece or extensively handled before being sold to me.
When you spend over $10,000 on a luxury handbag, the experience should reflect the price and reputation of the brand, from the product itself to the packaging and presentation. Unfortunately, this experience did not come close to meeting those expectations.
I decided to return the bag for a full refund rather than accept replacement packaging or an exchange. This experience has been extremely disappointing and has seriously affected my confidence in purchasing from Louis Vuitton again.

Absolutely awful from louis vuitton bought a pair off sunglasses back in june for nearly £500 received the delivery with just packaging inside no glasses so I called up they started an investigation which was suppose to take 14 days I went abroad and still no email we are now in September and I cant even get a reply via email no answer via phone call just dont understand never expected this from a brand such as louis vuitton AVOID!!! AVOID!!! AVOID!!!

Louis Vuitton has become an arrogant corporation that completely ignores customer complaints. They seem to think their luxury status means they don't have to care about the people buying their products. After I wired several thousand dollars to the London airport location, they stalled the transaction for days—even after my bank verified the funds were sent. I ended up flying to Rome just to buy the items elsewhere. Trying to get my original money back was an ordeal: it took weeks of back-and-forth, and they had the audacity to charge me massive wire fees to return my own funds. We as consumers need to vote with our wallets and stop accepting this pathetic level of customer service from luxury brands.

Bought a £2,400 handbag here as a gift. When it was opened in natural daylight a clear defect in the leather was visible — the bag had been in its box from the moment of purchase until then.

I came back to the store the same day expecting help. Instead the manager suggested something had been spilled on it, then that the bag had been used, and finally that the person I'd given it to was lying. No inspection was offered, no assessment, no repair, no solution of any kind.

Worth noting there is no natural light on this shop floor, which is exactly why the fault wasn't visible when I bought it.

I would not recommend buying Louis Vuitton. Having dealt with Hermès, the difference in both product quality and customer service is considerable — spend your money there instead.

I am pursuing this matter to its conclusion, through the courts if necessary.