how about offering a "if you want to speak in English, press 2" (etc) option? It's very hard to understand all the French questions with traffic roaring past you and when you are very stressed after a... See more
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See what reviewers are saying
I am very satisfied with L’Olivier Assurance. The price is very affordable and the service is excellent. The process was simple and clear, and the customer service was helpful and professional. I high... See more
even though their operator wasnt speaking english too well, instead of backing off, he went through all the process with me. we ve managed to understand each other, cracking a couple of jokes on... See more
I received prompt support when I took contact with them, the assistant was also very polite ! I chose this insurance to insure my very first vehicle after obtaining my driver's license because it cost... See more
Company details
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L’olivier Assurance est un assureur 100 % en ligne spécialisé en auto et habitation. Notre combat ? Permettre à chaque Français d'être bien protégé, avec des garanties solides au juste prix. Notre modèle direct et sans intermédiaire nous permet de réduire nos coûts pour vous proposer des tarifs compétitifs, sans jamais compromettre votre couverture. Et ça marche : 96% de nos clients auto nous restent fidèles après un sinistre. Preuve que si nos prix sont réduits, nos exigences ne le sont pas. Un engagement salué par les experts, qui nous ont décerné le label « Meilleure Assurance Auto 2026 » (L’Institut de la Qualité / Le Figaro).
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4.1
Great
16K reviews
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Avoid unless you speak good French
how about offering a "if you want to speak in English, press 2" (etc) option? It's very hard to understand all the French questions with traffic roaring past you and when you are very stressed after an accident. And I'm pretty good at French. Would also be a great selling point for them, "with Olivier, it doesn't matter if you are Spanish, Italian, German, Portuguese or Norwegian. You can speak English! It was stressful for me not to be able to explain exactly where I was in French.
6 September 2026
Unprompted review
Reply from L'olivier Assurance
Hello Jakes,
We appreciate you taking the time to write to us and share your suggestion.
Having an accident is stressful enough without the added challenge of a language barrier. Your idea to offer an immediate English prompt ("press 2") makes complete sense, and we have passed it on to our operations team for future system updates.
We hope you are safe and remain at your disposal should you need any further help with your claim.
Arnaud, L'olivier Assurance
I am very satisfied with L’Olivier…
I am very satisfied with L’Olivier Assurance. The price is very affordable and the service is excellent. The process was simple and clear, and the customer service was helpful and professional. I highly recommend L’Olivier Assurance to anyone looking for good coverage at an affordable price. Very happy with my experience!
6 September 2026
WARNING!!! DO NOT INSURE YOUR HOME WITH L'OLIVIER.
For all the English speakers. WARNING!!! DO NOT INSURE YOUR HOME WITH L'OLIVIER. This company is a scam. Even the debt collectors called them scammers!!! I had a terrible experience with them, shocking in fact. I had a water pipe burst in my flat and serious water damage. Many photos and videos to prove it. The real estate of my rented flat told me to do a claim immediately as to get the costs covered. L'olivier denied the claim!!!!! Serious water damage, mould and floorboards completely damaged. understandably I no longer wanted to have them be my insurers and i was forced to pay 1200 euros to them to leave. You see if you make a claim during the current policy year (even an accident that wasn't your fault), you are contractually liable for the entire annual PREMIUM. If you pay monthly, they will demand the remaining balance of the full year's cost upfront before they let you close the account. DO NOT CHOOSE THIS COMPANY!!!!
24 June 2026
Unprompted review
Reply from L'olivier Assurance
Hello Akila Berjaoui,
Thank you for sharing your feedback. We would like to clarify the context regarding your claim and policy.
Following the assessment, the expert was unable to establish the value of your valuable items/books, as they were neither present on-site during the inspection nor visible in the photos provided, making it impossible to approve coverage. Regarding the structural damage to the flat itself, this falls under your landlord's insurance policy in accordance with regulations.
Concerning your contract, home insurance (covering at least Civil Liability) is compulsory for tenants in France, meaning policies cannot be canceled at will without proper proof. Following the stoppage of your monthly debits, your account went into unpaid status and was legally canceled after 50 days, leading to the remaining balance being transferred to a collection agency.
We apologize if these procedures were not clearly communicated to you. Our teams remain at your disposal should you require any further information.
Arnaud, L'olivier Assurance
easy - fast - competitive
easy , clear and fast process together with the most competitive conditions
28 August 2026
Reply from L'olivier Assurance
Bonjour Marco,
Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d'apprendre que vous avez apprécié notre service. Votre satisfaction est notre priorité.
Nos équipes restent à votre entière disposition pour toute information complémentaire.
Arnaud, L'olivier Assurance
Reply from L'olivier Assurance
Bonjour Moize,
Merci pour ces étoiles et pour votre enthousiasme. Nous sommes ravis que nos services vous apportent entière satisfaction. Nos équipes et moi-même restons à votre disposition.
Je vous souhaite une excellente journée.
Mathieu, L’olivier Assurance
Reply from L'olivier Assurance
Hello Liviu Lefter,
We have received your email. A customer service advisor will get back to you shortly to review your situation and assist you.
Arnaud, L'olivier Assurance
Reply from L'olivier Assurance
Hello Hassan Bensaid,
Thank you for the 4-star rating and for your positive review. We are delighted to hear that you had a good experience with us. Our team and I remain at your disposal.
Have a great day.
Mathieu, L’olivier Assurance
Good experience
19 August 2026
Reply from L'olivier Assurance
Hello bensaid hassan,
Thank you for the 5-star rating and for your feedback. We are delighted to hear that you had a great experience with us. Your satisfaction is our top priority. Our team and I remain at your disposal.
Have a great day.
Mathieu, L’olivier Assurance
Everything OK
15 August 2026
Unprompted review
Reply from L'olivier Assurance
Hello,
Thank you for taking the time to leave us a review. We are delighted to know that everything is OK with your experience!
Arnaud, L'olivier Assurance
Fast and easy
31 July 2026
Reply from L'olivier Assurance
Hello Kk,
Thank you for your excellent rating and review. We are delighted to see that our services met your expectations in terms of speed and simplicity. Our teams and I remain at your disposal.
Have a great day.
Mathieu, L’olivier Assurance
very bad communication
very bad communication. Assurance has been cancelled after 1 month without contact. Horrible experience
11 March 2026
Reply from L'olivier Assurance
Hello Gabriel Ropp,
I sincerely regret your disappointment regarding the communication surrounding your file. After verification, an explanatory email was nevertheless sent to you on April 1st, 2026. Following the receipt of your documents, our teams noted that your Swiss driving license unfortunately did not meet our current underwriting criteria. In accordance with the regulations and Article L113-4 of the French Insurance Code (Code des assurances), we were therefore required to cancel your policy due to non-conformity of the risk, effective as of April 11th, 2026. Our teams and I remain at your entire disposal.
Wishing you a very pleasant day.
Mathieu, L’olivier Assurance
Good prices and also good personal…
Good prices and also good personal support on administrative level (I needed to delay my insurance because it proved to take 1 month to end it at my previous company - this was no problem)
26 March 2026
Reply from L'olivier Assurance
Hello Reynaud,
Thank you so much for your 5 stars! We are delighted to hear that you are satisfied with our rates and that our customer service team was able to support you smoothly through your administrative steps. Being flexible and making things easier for our customers during a transition is exactly what we aim for. Thank you for your trust. My team and I remain at your disposal.
I wish you an excellent day.
Mathieu, L'olivier Assurance
Good price, good customer service
11 February 2026
Reply from L'olivier Assurance
Hello etienne herlaut,
Thank you for your 5 stars! We would like to warmly thank you for this positive feedback. We are delighted to hear that you are satisfied with our good prices as well as our customer service. Providing you with great support and competitive rates is at the heart of our commitment. Our teams and I remain at your disposal.
I wish you an excellent day.
Mathieu, L'olivier Assurance.
Excellence
18 June 2026
Reply from L'olivier Assurance
Bonjour Pascal,
Merci pour vos 5 étoiles ! C’est un réel plaisir de lire le mot « Excellence ». C'est une belle source de motivation pour toute notre équipe qui s'efforce chaque jour de vous proposer un service de qualité et un accompagnement efficace. Nous restons à votre disposition.
Je vous souhaite une excellente journée.
Mathieu, L'olivier Assurance.
Inscription simple et rapide à…
Inscription simple et rapide à condition d’avoir tous les documents nécessaires disponibles.
1 June 2026
Unprompted review
Reply from L'olivier Assurance
Bonjour André Coste,
Merci pour votre avis ! Nous sommes ravis que votre inscription se soit bien passée ! En effet, l'ensemble des documents demandés sont nécessaires pour finaliser votre dossier en toute conformité.
Excellente journée à vous !
Manon, L'olivier Assurance
I don't recommend this insurance to anyone
I bought a car insurance from this company and after 20 minutes they cancelled my contract for a racist reason (I didn't have a French driver's license). In the meantime they cashed the money I paid upfront for the whole year immediately. When I asked for my money back they told that I have to wait for at least 10 to 15 business days.
I recommend this company to no one!!! They're racist and thieves
1 June 2026
Unprompted review
Reply from L'olivier Assurance
Hello P B,
We are sorry to read your comment and entirely understand your deep frustration regarding the cancellation of your contract. However, we firmly refute any accusation of discrimination. Our company adheres to strict ethical standards, and the cancellation of your policy is based solely on objective and regulatory underwriting criteria. Indeed, our current insurance offers require a driving license issued within the European Economic Area (EEA). As we are unable to cover licenses from outside this geographical area, our system automatically processed the cancellation. Regarding the financial aspect, your annual premium was fully refunded by our services immediately upon cancellation. The 10 to 15 business days delay is solely due to standard interbank processing times required for the funds to be credited to your account.
Have an excellent day,
Mathieu, L'olivier Assurance
Reply fast ro the claim submitted there…
Reply fast ro the claim submitted there is no online claim options, noone replies to emails.. no customer centeiciry ,
26 March 2026
Reply from L'olivier Assurance
Hello Sumit saxena,
I am sincerely sorry to hear about the frustration regarding the handling of your request. After checking our system, I can see that a claim was successfully registered on June 2nd, 2026. If your inquiry is indeed regarding this matter, you can contact our Claims Department directly at 01 84 02 20 22. Our team is available from Monday to Friday, from 9:00 AM to 12:30 PM, and will be happy to assist you.
Have an excellent day,
Mathieu, L'olivier Assurance
Great Insurance Company&good services
Great Insurance Company&good services! Usman
15 May 2026
Unprompted review
Reply from L'olivier Assurance
Hi Khaliq Usman,
Thank you for your feedback! We are delighted that our services give you full satisfaction. A big thank you for the trust you have placed in us.
Have a great day,
Manon, L'olivier Assurance
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