Quick and efficient
Needed a quick gift for my in-laws and this was great. Very quick delivery and the quality is pretty good
13 December 2024
Unprompted review
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Company details
Information provided by various external sources
Lidl-Fotos: Abzüge, Poster, Foto-Leinwände, Foto-Bücher, Foto-Kalender und individuell bedruckte Foto-Geschenke wie Tassen, Puzzle, Mousepads und T-Shirts - Das Beste, was ein Digitalbild werden kann.
Contact info
3.6
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 49% of negative reviews
Typically replies within 24 hours
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Very long production and delivery times
Update after Lidl Fotos reply on Trustpilot: I sent an email to Lidl as they suggested and here is the answer I received from Lidl: „Vielen Dank für Ihre Kontaktaufnahme. Diesbezüglich bitte ich Sie, sich direkt an unseren Kooperationspartner Picanova zu wenden.“ So Lidl ist not responsible for Picanova. And Lidl Fotos does not reply to complaints or emails. To reach them by phone is not possible too. It is a mess and Lidl Fotos replies on Trustpilot confirm that the do not care about customers.
Initial review: on the 10.12.2024 I placed an order LDAA19000071025 for 20 Christmas cards. Today is December 19 and I have not received them and most likely I will not get them on time before Christmas.
Lidl Fotos has chosen unreliable delivery partner - GLS and until now my order was not delivered.
I sent a complaint to Lidl Fotos but did not receive a reply. Lidl Fotos ruined my Christmas because they didn’t deliver my order on time and did not support me in getting the order on time. Very disappointing experience.
10 December 2024
Unprompted review
Reply from Lidl Fotos
Dear Customer, thank you for your feedback. We are sorry to hear that no result has been reached yet. Please reply directly to the department's email and describe the situation so that a satisfactory solution can be found. Your Lidl-Fotos Team
Canvas photo
I ordered a photo on canvas with a frame. Build quality was excellent - 5/5👌Communication with Lidl-Photos excellent - 5/5👌. For example, I got the shipping address wrong, emailed them and they corrected it right away... Photo packaging - excellent 6/5👌👌😁
15 February 2024
Unprompted review
The second time order was not delivered, customer support does not exist
I placed an order LDAA19000060898 In December 2023 and Lidl Fotos promised to deliver it before Christmas. Today is 8 Jan 2024 and I did not get my order. Lidl Fotos does not reply to any of my emails. It is the second time they do not deliver my order. They are absolutely not reliable.
UPDATE from Jan 9 2034: I sent a complaint to beschwerde-lidl at picanova.de on Dec 27 and until now I did not get a reply from them.
It is just a formal reply for Lidl Fotos to contact them at beschwerde-lidl at picanova.de because they do not reply anyway to emails sent to this emails address.
15 December 2023
Unprompted review
Reply from Lidl Fotos
Dear customer, thank you for your feedback. We would like to help you quickly. Please contact our photography department at the following number: 0221 - 956 73 432 (Mon - Fri 8:00 a.m. - 8:00 p.m., call to German landlines) or send us an email: beschwerde-lidl@picanova.de. Your Lidl photos team
Great service
Great service, high print quality, proper packaging and all at a nice price.
30 August 2023
Unprompted review
Good and cheap.
31 January 2021
Unprompted review
very easy to use interface
very easy to use interface and lots of layouts
22 May 2020
Unprompted review
Fast and cost efficient
19 December 2019
Unprompted review
Super Service
28 November 2019
Unprompted review
Reply from Lidl Fotos
Lieber Kunde, das Kompliment nehmen wir sehr gern entgegen und sagen herzlichen Dank dafür. Ihr Lidl-Fotos Team
The tool is easy to use
The tool is easy to use. And the results are great. Love the photo album.
28 November 2019
Unprompted review
Reply from Lidl Fotos
Dear Customer, thank you very much for your nice review. We are happy to hear that you are satisfied with your photo album and our service. Your Lidl-Fotos Team
Bad bad quality of pictures
Bad bad quality of pictures! They are really dark, not even close to the original file.
Price and delivery are good, but website is really tooooo slow, I have lost hours just to upload pictures and got so unsatisfying result. I was expecting more from Lidl seen the quality of their products!
24 August 2019
Unprompted review
Reply from Lidl Fotos
Dear customer, thank you for feedback. We're sorry we couldn't convince you and you have cause for complaint. Please contact our customer service by e-Mail: beschwerde-lidl@picanova.de. We are certain that we will find a satisfactory solution. Your Lidl-Fotos Team
cant understand this beef going on…
cant understand this beef going on here. my product was just fine...no complaints. thanks.
17 December 2018
Unprompted review
Lidl- Software funktioniert nicht.
8 March 2018
Unprompted review
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