Good affordable bikes and competent service
Affordable and good quality bikes. I got my questions answered via e-mail and phone calls. Competent and reliable team
9 February 2025
Unprompted review
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Company details
Written by the company
2014 wurde die Leon Cycle GmbH in Hannover gegründet und seither produzieren und vertreiben wir E-Bikes und Zubehör unter unseren Eigenmarken NCM, FOO und ET.CYCLE weltweit. Mit physischen Standorten in Hannover und München bauen wir auch stetig unsere Nähe zu unseren Kunden weiter aus, um noch besseren Service bieten zu können.
Contact info
Eckenerstr. 3, 30179, Hannover, Germany
- 0511 999957 - 0
- support@leoncycle.de
- www.leoncycle.de
3.0
Average
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Complicate After Sales
I bought two ebikes from this Company, the first (thorugh Amazon) in 2020, the second, directly from their webside, in 2023.
On the second ebike, after 15 months (627 kms in 22 hours) the battery has decided to die, with a start of fire, despite it was always used properly, with its charger and stored in proper condition (never under rain, or under the sun).
I wrote three times to Leon Cycles because, for me it's absolutely unfair to spend 450 Euros for a new battery, after 600 kms. No reply from them at all.
UPDATE: after weeks, and after I already bought a new battery, Leon Cycle, wrote me accepting the claim and sending a replacing battery. Good but not perfect (due to their missing feedback, I already bought another battery ... )
9 August 2024
Unprompted review
I purchased the NCM Moscow Plus E-bike
I purchased the NCM Moscow Plus E-bike, just over two weeks ago, but after carefully following the manual for assembling the bike I had an accident due to the bike being sent out in a dangerous state. This incident was reported immediately to the Leon Web site U K and Leon Web Site Deuschland, but despite several attempts to make contact through the contact me form and email, I have had no reply.
The accident happened because unbeknown to me, the back wheel nut was not tightened and as the wheel became lose the bike's chain locked up and I was thrown off my new bike.
Consequently, I suffered several injuries and as a seventy-year-old man I was lucky I was not killed..
After further inspection, I found that the e-bike had been sent out with the front wheel, forks, yoke, brakes assembled back to front.
It took ages to sort this out!
Shames on Leoncycle for send out a bike that is extremely dangerous.
10 June 2020
Unprompted review
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