L&C Mortgages Reviews 

18,441
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing exceptional support and making complex applications stress-free. Consumers highlight that the overall service is remarkably efficient, ensuring fast responses and clear explanations throughout the entire journey. Some reviewers were not happy with communication delays and difficulties when trying to get updates on their cases. Others reported unhelpful interactions and mistakes on paperwork, noting that frequent changes among staff members caused avoidable setbacks. People felt unsupported when questions went unanswered for days, leaving them frustrated with the handling of their files.

What people talk about most

Staff

Clients share positive opinions on staff, noting that advisors are consistently helpful, professional, and... See more

Service

Users describe positive interactions with service, highlighting friendly, professional, and efficient support... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and responsive support... See more

User experience

People report positive experiences with user experience, highlighting seamless and stress-free applications... See more

Response time

Customers report extremely positive experiences with response times, noting that staff are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service. Stephen was brilliant at answering any queries I had and kept in touch at every step of the way. I was even contacted when there was a better mortgage rate available and... See more

Rated 5 out of 5 stars

L&C take away all the stress of finding and sorting a mortgage. They make contact when your current mortgage is running out so you can sit back and relax knowing you’ll hear from them when the time is... See more

Rated 5 out of 5 stars

From the first step of filling in a mortgage calculator online getting a distinction in principal straight away to getting my mortgage application accepted took less than two weeks. Stephen Brownle... See more

Rated 5 out of 5 stars

I would highly recommend L&C Mortgages, from start to finish of our application Callum who was our advisor was amazing, he talked us through every step and was clear about everything. We submitted our... See more


Company details

  1. Mortgage Broker

Written by the company

L&C is the UK's favourite mortgage partner. We're a fee free mortgage broker & adviser and our entire mortgage advice service is fee free with no hidden costs or surprises. Call & compare 1000s of rates from over 95 lenders. Open 7 days a week, including until 8pm Monday to Thursday.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(18,441)

1,708 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Mortgage advisor was lovely and efficient as was our case worker. Every thing was well explained and the portal was easy to use.

6 September 2026
Rated 2 out of 5 stars

Poor experience with the advisor

Poor experience with the advisor we were allocated. The initial affordability tool online looked promising- we put in every detail for all the credit commitments we had and it showed us that our affordability was more than we needed so we booked a call and went forward with L&C. Initially it all looked positive and then it went downhill. Perhaps the advisor was inexperienced but he came back with ONE offer that was significantly below what was shown on the affordability tool and what we needed. When we asked if there was anyone else he could approach or try his response was merely "sorry no thats it". This was disappointing especially as we went with a different broker in the end who did get us what we needed. We do not recommend L&C and also feel the Online tool despite carefully adding all details is misleading.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Painless

From beginning to end, I was kept informed and felt throughout I was in very capable hands. The whole process was seamless.

27 August 2026
Rated 5 out of 5 stars

I've spoken to Yahya and he was…

I've spoken to Yahya and he was extremely helpful, explained everything thoroughly, responded all my questions and helped me find the best deal.
As a first time buyer, this was exactly the support I needed. Definitely recommend.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

L&C Mortgage have been exceptional in…

L&C Mortgage have been exceptional in helping me secure my mortgage offer. Their guidance was clear, timely, and genuinely supportive throughout the entire process. They took the time to understand my situation, explained every step with clarity, and made what could have been a stressful journey feel smooth and manageable. I’m truly grateful for their expertise and dedication. I highly recommend L&C Mortgage to anyone looking for reliable, professional mortgage advice.

4 September 2026
Rated 1 out of 5 stars

I had terrible service

I had terrible service. Made an appointment, the mortgage advisor promised to come back but didn’t. Instead, they sent me a link asking for more information but this had initiated another appointment. The second advisor was not helpful. I tried to register a complaint but was put on hold forever.
Terrible service!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend L&C - Huw.

Huw has been my mortgage broker for a few years now. He offers excellent services, listens to my requirements and matches to the right product.
I would highly recommend Huw.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

My broker Hassan Al Qbain is everything…

My broker Hassan Al Qbain is everything you want in a broker - honest, organised and always on time. Also gave me some extra bits of useful advice that was over and above and I'd recommend him to anybody. Got my mortgage offer 2 days after he submitted it

27 August 2026
Unprompted review

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