Kjøpbarnevogn Reviews 

34
TrustScore 3.5 out of 5

3.3

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Company details

  1. Children's Store

Written by the company

Kjøpbarnevogn ble etablert 2009 og er en gren til www.kopbarnvagn.se som har 20 års erfaring og drives av dyktige og engasjerte ansatte, de fleste er også småbarnsforeldre. Vi fører flere av verdens mest kjente merkevarer, og gir deg som kunde garantier og reklamasjonsrett (i henhold til Norsk lov) på varer kjøpt hos oss. - Vi har fri frakt på kjøp over kr. 999,- og du betaler ingen toll når du handler fra Kjøpbarnevogn.no. - Åpent kjøp gir deg mulighet til å pakke opp og prøve produktet hjemme. Ubrukte varer kan returneres i originalemballasje innen 14 dager.


Contact info

3.3

Average

TrustScore 3.5 out of 5

34 reviews

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3.3

All reviews

(34)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Negative reviews exaggerate…

We saw quite a few negative reviews but got the impression that these were exaggerated and stemmed from a customer misunderstanding, or being unhappy with what we thought was a sensible resolution. E.g long delivery time, orders being cancelled due to no stock etc. We took the risk as we had time before needing the product we bought.

Fortunately, there was no risk at all. Miles cheaper than other companies and great value for money, good communication from company, and arrived on time/as expected.

This was a 5/5 experience without any doubt.

17 November 2025
Unprompted review
Rated 5 out of 5 stars
Kjøpbarnevogn logo

Reply from Kjøpbarnevogn

Hei Pernille
Tusen takk for den flotte tilbakemeldingen! Det betyr mye for oss å høre at du har hatt en så positiv opplevelse hos oss, og det motiverer oss til å fortsette å levere den beste servicen vi kan.
Vi gleder oss til å hjelpe deg igjen i fremtiden!
Vennlig hilsen,
Kundeservice Teamet
kjopbarnevogn.no

Rated 1 out of 5 stars

Liars, scam and negative customer experience!

I recently had an incredibly frustrating experience with kjopbarnevogn.no. After placing an order and receiving confirmation that my purchase was successful, I was shocked to receive an email few hours later stating that they wanted to cancel my order. This kind of inconsistency and lack of professionalism is simply unacceptable in today's competitive market.

Firstly, the website boasted about their efficient ordering process and quick delivery times. However, they failed to live up to these promises when they suddenly decided they couldn't fulfill my order. This left me scrambling to find an alternative, causing unnecessary stress and inconvenience.

Communication from their customer service team was also severely lacking. Instead of providing a valid reason for the cancellation or offering a suitable resolution, I was met with vague apologies and generic responses that did nothing to alleviate my frustration. Reason they offered (since we bought the item on discount, was that there was a technical error with the website that caused item to be on discount when we bought it!) It's clear that customer satisfaction is not a priority.

Moreover, the whole ordeal wasted valuable time that could have been spent dealing with a more reliable vendor. Trust and reliability are crucial factors when shopping online, and unfortunately, kjopbarnevogn.no failed miserably in both aspects.

In conclusion, I would strongly advise against using kjopbarnevogn.no for any future purchases. Their unprofessional conduct and disregard for customer satisfaction make them an unreliable choice. Save yourself the headache and shop elsewhere where your business will be valued and respected.

*reply to your feedback:
I have never accepted your 20% offer nor will I ever deal with you again, and others will also avoid it if they want a stress-free experience! I've bought from Barnas Hus and experienced great service and support!

16 August 2024
Unprompted review
Kjøpbarnevogn logo

Reply from Kjøpbarnevogn

Thank you for your feedback.

We sincerely apologize that your experience with us did not meet your expectations. We understand your frustration regarding the cancellation of your order, and we are sorry for any inconvenience and stress this may have caused you.

According to the Consumer Purchases Act Chapter 7, § 37, as well as our terms and conditions, we reserve the right to cancel orders in the case of obvious pricing errors due to technical issues or other reasons. When an item that costs 10,199 NOK is listed at 10 NOK, this is considered an obvious error.

In our initial communication with you, just hours after the order was placed, we explained the reason for the cancellation and offered you a 20% discount on the item in question. This offer was accepted by you. We apologize if this was not communicated clearly enough.

We always strive to deliver the best possible customer experience and are actively working to improve and prevent such errors in the future.

Best regards,
Kundeservice Teamet
kjopbarnevogn.no

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