Kitten D'Amour Reviews 

8,399
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the sales team goes above and beyond to provide attentive, warm, and welcoming service in every boutique. Shoppers also deeply appreciate the stunning, high-quality clothing, elegant packaging, and gorgeous accessories that make every visit feel like a truly special treat. Some reviewers were not happy with inconsistent sizing and fitting issues across various clothing items, noting that measurements can sometimes be unreliable and hard to predict. A few other people also felt that certain staff members were occasionally unhelpful, overly pushy, or outright dismissive during their store visits.

What people talk about most

Product

Customers consistently note positive experiences with product design and quality. Reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful, warm, and... See more

Quality

Customers had positive experiences with quality, highlighting that garments are well-constructed, feature... See more

Service

Clients share positive opinions on service, highlighting professional and welcoming staff who consistently go... See more

User experience

People report positive experiences with user experience, highlighting wonderful in-store visits and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to get what you want to repurchase everytime you return Staffs ability to always make each and every customer feel important regardless of amount spent It provides the whole customer exp... See more

Rated 5 out of 5 stars

Heavenly store. Gracious, thoughtful, helpful Sales staff. Purchased an exquisite georgette Bombshell Frill Blouse in a dusty pink which is very flattering. New Kitten d' Amour designs are dropped qui... See more

Rated 5 out of 5 stars

Wonderful Customer Service & help choosing the right colour & design🌸 All your girls are just perfect for the job at Kitten D Amour.. I have often walked out with more than I intended because your g... See more

Company replied

Rated 5 out of 5 stars

Both time I have gone into your Marion store the staff there have been so friendly in a way that doesn't just feel like customer service nice. It's always a pleasure. Not to mention the collections ar... See more

Company replied


Company details

  1. #2 of 27 best companies in Women's Clothing Store
  2. #4 of 42 best companies in Clothing Store

Information provided by various external sources

Kitten D’Amour create beautiful, feminine clothing, and accessories using the highest quality, ethically sourced fabrics, every Kitten D’Amour creation is lovingly designed in Australia.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(8,399)

655 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cherry Bomb skirt…

I recently purchased the cherry bomb full skirt and it is so beautiful to wear. The material is lovely and it fits true to size. My shopping experience with Kitten D'Amour is always wonderful. The website is easy to navigate and my orders are processed promptly.

13 April 2026
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Reply from Kitten D'Amour

This is wonderful feedback to read, thank you so much!
We are elated to hear that you love your new Cherry Bomb designs and that your shopping experience is stress free! 💕

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Love the products and really enjoy the…

Love the products and really enjoy the instore experience. Staff member was fantastic

10 April 2026
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Reply from Kitten D'Amour

This is so lovely to hear! We are so happy that you have a fabulous boutique experience and our Kittens can't wait to see you again soon ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Nice easy online transaction

Nice easy online transaction. Item was as described.

9 April 2026
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Reply from Kitten D'Amour

Thank you so much for this fabulous feedback! 💕

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Amazing dresses from amazing people :]

The dresses are extremely well designed, made out of good quality materials and are really comfortable to wear! Worth the cost and the people who run the brand are really sweet and helpful.

16 April 2026
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Reply from Kitten D'Amour

Thank you so much for your beautiful review! 💖

We’re delighted to hear you love the design, quality, and comfort of your dresses! Your kind words about our Kittens mean so much to us, and we truly appreciate your support. 😊

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Great service

Every time I enter. Kitten D’Amour store I am treated with respect and as a friend. Staff are never pushy and i can browse or get the help I need.

9 April 2026
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Reply from Kitten D'Amour

What a lovely review, thank you so much!
We are delighted to hear that your experiences are helpful and respectful and we can't wait to see you again soon! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

I can’t stay away from your shops or…

I can’t stay away from your shops or website so I guess I am addicted however who can resist the gorgeous collections that endlessly keep on arriving and the superb service we get from the lovely staff

8 April 2026
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Reply from Kitten D'Amour

How wonderful to read, Jan Kitten! 🌹

We love your appreciation for our collections and helpful Kittens and can't wait to see you again soon 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

I love Kitten D’Amour … staff are…

I love Kitten D’Amour … staff are always amazing, nothing is too difficult.. love the designs and quality

13 July 2025
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Reply from Kitten D'Amour

What a wonderful review for us to read, thank you kindly! 💕

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

THE GREATEST STORE EVER

The experience at Kitten D’Amour was incredible, as a teen girl I feel that staff at other stores are irritated when I ask to try things on but when I went in April, the lady helped me with my dress and gave me options to try, the staff here are extremely welcoming and the clothes are extremely nice, I feel so confident in the dress I chose! Thank you lady with the cool hair!

14 April 2026
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Reply from Kitten D'Amour

This is such fabulous feedback! Thank you so much for taking the time to let us know about your recent experience. ❤️

Our Kittens can't wait to see you again soon! 🌹

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Helpful staff

Helpful staff, helped me choose a dress for a wedding

7 April 2026
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Reply from Kitten D'Amour

Thank you for your wonderful review! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Love shopping there

Love shopping there. Staff are always super attentive and helpful

13 April 2026
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Reply from Kitten D'Amour

Thank you for this lovely review! 😍

We are thrilled to hear that you always have an attentive and helpful boutique experience! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

I had such a wonderful shopping…

I had such a wonderful shopping experience! The store has a beautiful range of dresses, with styles to suit every occasion. The staff were incredibly friendly, welcoming, and knowledgeable, taking the time to help me find the perfect outfit without making me feel rushed. The quality of the dresses is excellent, and the customer service was outstanding from start to finish. I left feeling confident and so happy with my purchase. I highly recommend this dress shop to anyone looking for beautiful clothing and exceptional service. I’ll definitely be back!

12 April 2026
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Reply from Kitten D'Amour

Thank you for taking the time to write us this wonderful review! 🥰

We are absolutely delighted to hear that you had such a special experience in the boutique and can't wait to see you again soon! ❤️

- Siana and the Online Kittens xx

Rated 1 out of 5 stars

Sizing is wildly inconsistent

Be extremely careful with Kitten D’Amour sizing. I’m a standard size 10, yet depending on the design you could need anything from an 8 to a 14. Their sizing is wildly inconsistent, and if you purchase online, you risk being stuck with items that don’t fit. They do not offer refunds — only store credit — and that credit comes with restrictions and an expiry date. Considering their dresses start at around $269, this is really disappointing.

Also be aware that many of the positive reviews are incentivised with reward points, so they don’t always reflect genuine customer experiences. If you still want to buy Kitten D’Amour, wait for a sale (they’re frequent), or buy from Facebook groups or eBay where many people resell regretted purchases. I won’t spend another dollar with them.

ank you for your response.

The inconsistency I’ve experienced with your customer service matches the inconsistency in your sizing. My concern wasn’t simply about the returns policy being “available before purchase”; it was about how difficult it is for customers when sizing varies so dramatically between styles, yet the responsibility and cost of returns is placed entirely on the customer.

Regarding manufacturing, I asked because transparency matters. Your reply mentions “specialist makers” and “ethical practices,” but doesn’t actually provide any clear information about where your garments are produced or how those standards are verified. General statements don’t answer the question.

I raised my concerns respectfully, and I hope they’re genuinely reviewed rather than met with generic responses. Clearer sizing consistency and genuine transparency would go a long way in improving customer confidence.

9 July 2026
Unprompted review
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Reply from Kitten D'Amour

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience did not meet your expectations. As many of our garments are individually designed with different silhouettes and fabric compositions, the fit can vary between styles, which is why we provide detailed garment measurements and are always happy to assist with sizing before purchase. Our returns policy is available prior to purchase, and our loyalty program rewards points for a range of activities, with all reviews remaining entirely voluntary and reflecting each guest's own experience.

We appreciate your feedback and will share your comments with our team.

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Love Kitten D’Amour - it never disappoints

I was able to buy some super cool belts out of my very long Wishlist! Kitten D’Amour comes presented with elegance with a general reflection on the past with a modern twist into the future. I have found that often their sizing is just a tad on the larger size which I know as a female, it’s always a nice extra! But I also pay attention closely to the whole publication and always double check sizing. They do tend to be on the pricier side but they don’t make huge numbers of garments so by default for most items of clothing (or belts in my case) are ones you won’t find everyone wearing allowing you to be original but still not out of place.

I think that in general Kitten D’Amour is much more about standing tall (very important if you are wearing heels ladies!) and feel confident in what you’re wearing. Even if you start with an item like the Birdsong belt I’m so grateful to help and move up to other items you’d like as your confidence grows, I wouldn’t be disappointed and I don’t think you will be also. I also highly recommend them if you’re wanting to send a present to another person, thanks to their presentation and speed of mailing, I’m happy to recommend them on this front also. The recipient is sure to enjoy it if that’s what you’ve chosen.

Their customer service has always been good to me. So reaching out with questions is a useful tool.

Happy and recommend for anyone whom likes this style or likes it and wants to build their own confidence in different styles over them.

18 February 2026
Unprompted review
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Reply from Kitten D'Amour

Thank you so much for your beautiful review! 💖

Your kind words about confidence, individuality, and the joy of building a Kitten wardrobe truly mean the world to us. 🥰

We're so delighted you finally welcomed those wish list belts home, and we can't wait to be part of your collection for years to come! ✨

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Absolutely love all my kitten…

Absolutely love all my kitten purchases. They are high quality and worth the money. Customer service is also on point. Never had an issue. The only suggestion is to have a size guide for the S,M,L etc. Range not just for the number sizing.

10 April 2026
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Reply from Kitten D'Amour

Thank you so much for this review and your feedback around sizing!! ❤️

Our Kittens can't wait to welcome you back again soon 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Great service

Great service

29 March 2026
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Reply from Kitten D'Amour

Thank you so much for your review Mary! 😍

- Siana and the Online Kittens xx

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