joe-nimble.com Reviews 

498
TrustScore 4.5 out of 5

4.5

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Company details

  1. Shoe Store
  2. Running Club
  3. Shoe Factory

Written by the company

The Big Toe Company ! Aktiviere Dein BigToe Kraftpotenzial mit Toefreedom-Philosophie und ToePilot-Technologie !


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

498 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(498)

248 reviews in the last 12 months

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Rated 5 out of 5 stars

The best value barefoot shoes

Joe Nimble’s barefoot shoes are the best value I’ve found. I’ve had my trail shoes for 5 years, run in them, played football (which they probably not designed for) and worn them day after day to work and they’re still going strong. I was moved to write after trying a far more expensive well known brand (beginning with V) that fell apart after one summer. Just wished they still made the same style I have - and that they were easier to get in the UK

23 December 2025
Unprompted review
joe-nimble.com logo

Reply from joe-nimble.com

Thank you for sharing your positive experience, and we hope you continue to enjoy your shoes!

Rated 1 out of 5 stars

Poor customer service

Two years in a row, I've ordered shoes during their holiday sale. Both years, the items were shipped but returned to sender without ever leaving Germany (I'm in the U.S.). When I contact customer service, they just say 'oh well, we'll refund and you can reorder'. However, this causes me to lose extra fees for currency conversion and the order again never arrives. I've lost money twice now without ever receiving the product I ordered. They blame the shipper (DHL) and US customs, though it's been two years in a row, the items have never even made it to the US, and it's been 2 different presidential administrations with different trade policies.

9 November 2025
Unprompted review
joe-nimble.com logo

Reply from joe-nimble.com

Thank you for your feedback. Unfortunately, we have not received any information from DHL as to why the shipment could not be delivered and was returned to us. Due to the current customs issues in the USA, it is also difficult to send shipments via DHL; unfortunately, there is simply no correct procedure in place at the moment. Unfortunately, our hands are tied in this matter, and we ask for your understanding.

Rated 5 out of 5 stars

Best running shoes I ever run in

Best running shoes I ever run in. I switched to JN running shoes in 2019 and never looked back.

25 May 2025
Unprompted review
joe-nimble.com logo

Reply from joe-nimble.com

Thank you very much for your trust in our shoe brand and your many years of customer loyalty !

Rated 2 out of 5 stars

Poor quality

Just within 5 months of modest usage in city walks the Joe Nimble sneakers (Trail Addict WR model) has completely wore out. The quality of surface materials is poor. This deterioration for such a short period of time has never happend with any other shoes in my life. The only pro – the shoes is comfy.

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Their shoe sizes do not adhere to the…

Their shoe sizes do not adhere to the international shoe standards other brands use like described on Wikipedia.
When you point it out in the support they reply unfriendly. It’s like 1cm is everywhere 1 cm but at Joe Nimble it’s 1,3 cm .
They refuse to pay the €15 return label.
Better to buy somewhere elsewhere .
Size 42 of all brands is size 45 at JoeNimble if you measure according to the formula : shoesize = foot in cm * 1,5

4 April 2024
Unprompted review
Rated 1 out of 5 stars

Much like everyone else- great shoes

Much like everyone else- great shoes, but the sizing is eccentric to say the least so factor in the cost of returning them (with insurance- maybe £18 in total) at least one before you find the correct size.
Appalling service - sadly I hadn’t read the reviews first- there’s a lesson for me!

5 March 2023
Unprompted review
Rated 1 out of 5 stars

Good products but awful service and returns process - consider OTHER options before buying their products.

Joe Nimbles products are good but their service is awful and it's been such a stressful experience to return a product that I'll never buy from them again. Their app doesn't work, their size charts are nowhere near accurate, and very few places to try on their shoes. So the only option is to buy and then get sucked into the catastrophic return process. I feel like I've lost days of my life calling them, emailing them, sending evidence of payment and the return receipt etc. Each time, starting from scratch like it was the first call.
After 2.5 months I've now decided to threaten them with escalation both with the relevant complaints authority in Germany and also a personal campaign to spread awareness of the issues they have with delivery, return and general service. I would strongly advise people to look at other options before buying from Joe Nimble.

24 November 2021
Unprompted review
Rated 1 out of 5 stars

Lousy customer service

Ordered shoes from Joe-nimble.com. Got confirmation that my order was shipped, but without tracking code. Mailed customer service for a tracking code. No answer. Asked again after three days. No answer. Was told by someone 5 doors down my street that they received a parcel that might be meant for me. The shipment was addressed incorrectly. Luckily, the packing list inside the parcel had the correct address on it, so the person that received it was able (and honest enough) to track me down. I again mailed customer support, tis time to complain. Mail was ignored again. Love Joe Nimble shoes, but is the last time I’m going to order through their web site.

27 August 2021
Unprompted review
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