Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more
Company replied
It was a great experience that I could buy a transport just before lunch and it was delivered 40 minutes before the promised latest time at 22:10 in the evening. When I had some questions it was solve... See more
Company replied
Quick same day delivery, in the right time & at the right place! Not an easy task in our long & beautiful country, especially not from our rural piece of coastland and islands in the north.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Freight Forwarding Service
- Logistics Service
Information provided by various external sources
We provide fast, precise, reliable and easy to use door-to-door delivery services 24/7/365 within all of Europe. We have an international point-to-point network comprising more than 150 locations, access to over 700 vehicles and extensive air route network of more than 3 800 flights every 24 hours.
Contact info
Tornvägen 17 A, 190 60 , Stockholm-Arlanda, Sweden
- +46 77 570 00 00
- kundservice@jetpak.se
- www.jetpak.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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delivery drivers.
their delivery drivers have their faces buried deep in their phones. no wonder your packages take ages to get there.
8 August 2026
Unprompted review
Reply from Jetpak Group AB
Hi Klara,
Thank you for taking the time to share your feedback.
We are sorry to hear about your impression of our delivery service. We expect all of our drivers to maintain a professional standard and to prioritize both safety and customer service at all times. Your comments are concerning and will be shared with the relevant team for review.
Best regards,
Rasmus // Jetpak
Meget langsomme..
Meget langsomme... og deres tracking virker ikke optimalt... er bange for mine frostvarer...
6 February 2026
Unprompted review
Reply from Jetpak Group AB
Hej Dennis,
Vi beklager meget den uheldige situation samt, at vores tracking ikke har fungeret som forventet. Vi vil meget gerne undersøge forsendelsen nærmere for at afdække, hvor der eventuelt er gået galt.
Du er meget velkommen til at kontakte vores kundeservice, så sørger vi for at følge op og finde årsagen hurtigst muligt.
Venlig hilsen,
Rasmus // Jetpak
I ordered Meat at an online butcher in…
I ordered Meat at an online butcher in Denmark and put remarks in the comments for the driver. He did the opposite, so either he can't read or just indifferent. I spelled it out so a first grader would understand.
2 December 2025
Unprompted review
Reply from Jetpak Group AB
Hi Michael,
Thank you for bringing this to our attention. We sincerely apologize that the driver did not follow the given instructions. We will address this internally to ensure it does not happen again.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Tuula,
We're happy to hear that you had a reliable and fast experience at a fair price. Thanks for your feedback; it means a lot to us.
Kind regards,
Rasmus // Jetpak
Your Staff are fantastic
Your Staff are fantastic. You are very rapid with the transport and always just in time.
Your Stuff are very friendly.
27 November 2025
Reply from Jetpak Group AB
Hi Lennart Nilsson,
We're happy to hear that our staff's friendliness and our timely transport met your expectations. We appreciate your positive feedback and are grateful for your time!
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Raymond,
We're happy to hear that you received a quick response and timely delivery! Thank you for taking the time to share your positive experience with us.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Per,
We're happy to hear that you received your delivery quickly and found the delivery information helpful. Thank you for your positive feedback; we appreciate it!
Kind regards,
Rasmus // Jetpak
Very good service
Very good service, always the first choice when time really matters
25 November 2025
Reply from Jetpak Group AB
Hi Lucian,
We're happy to hear that our service meets your needs when time is of the essence. Thank you for making us your first choice; we appreciate your feedback.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Andreas,
We're happy to hear that our deliveries are consistently on time and secure. Thank you for your positive feedback; we appreciate it.
Kind regards,
Rasmus // Jetpak
Great and fast service.
19 November 2025
Reply from Jetpak Group AB
Hi Johan,
We appreciate your feedback and are so glad to hear you received great, fast service. Thank you for choosing us; it means a lot to us!
Kind regards,
Rasmus // Jetpak
Exellent and quick service from booking…
Exellent and quick service from booking to delivery.
17 November 2025
Reply from Jetpak Group AB
Hi Tor,
We're happy to hear that you found our service excellent and quick, from booking to delivery. Thank you for your positive feedback!
Kind regards,
Rasmus // Jetpak
Reliable and customer oriented
12 November 2025
Reply from Jetpak Group AB
Hi Mia,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service reliable and customer-oriented.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Trine,
We are so glad that our service was a huge help for you! Thank you for taking the time to leave us this positive feedback.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Vidar,
We're happy to hear that you found our website easy to use and that your pickup was so quick! Thank you for your positive feedback; we appreciate it.
Kind regards,
Rasmus // Jetpak
Fast and effective
Give jetpak a call when you want fast deliveries and they make our customers satisfied
10 November 2025
Reply from Jetpak Group AB
Hi Bård Brekke,
We're happy to hear that our deliveries are fast and contribute to customer satisfaction. Thank you for your positive feedback; we appreciate it greatly!
Kind regards,
Rasmus//Jetpak
All was good!
All was good.
You came to pick up the package at the last minute that we planned. But all was good, and we were happy that you came!!
11 November 2025
Reply from Jetpak Group AB
Hi Birgit,
We're happy to hear that you were pleased with our service! We appreciate your positive feedback and are glad we could accommodate your last-minute request.
Kind regards,
Rasmus//Jetpak
Reply from Jetpak Group AB
Hi Erika,
We're happy to hear that you were pleased with our service! We appreciate your positive feedback and are glad we could assist you.
Kind regards,
Rasmus//Jetpak
Excellent and reliable service
I’m very satisfied with Jetpak’s service. The pickup and delivery were smooth, well-coordinated, and on time. Their communication was clear and professional throughout the process. Highly recommend Jetpak for anyone who needs fast and trustworthy delivery!
7 November 2025
Reply from Jetpak Group AB
Hi Vu Hoang Minh,
We're happy to hear that you were very satisfied with our service! It's great to know the pickup and delivery were smooth and on time, and that our communication was clear. Thank you for recommending us!
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Witold,
Thank you for taking the time to write this review. We are sorry to hear that you feel that our prices are very expensive. We always try to improve our service and prices.
Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Fast delivery
6 November 2025
Reply from Jetpak Group AB
Hi Jonas,
Thank you for taking the time to write this great review. We are happy to hear that you got fast delivery and that we could help. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
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