Iwarranty Reviews 

Total waste of time and money.

It’s been a month and a half, and my car still hasn’t been fixed. The mechanic Integrity Car Care referred me to charged me $180 just to inspect the vehicle, and I haven’t heard back from him since despite trying to follow up.

My car needs a new turbo, which will cost around $4,000 to replace. Even if Integrity Car Care approved my claim, they only pay up to $1,000 per claim, meaning I’d still be thousands of dollars out of pocket.

In the end, I gave up waiting and booked my car in with a different mechanic who has nothing to do with Integrity Car Care. Overall, this has been an incredibly frustrating experience, and I wouldn’t recommend them based on how my claim has been handled

Literally the worst warranty in the world - they source the cheapest and most faulty part, will not replace explicitly covered items and communication with staff is horrific. They will constantly cut you off, become irritable when you question quote amounts and refuse to send evidence of figure amounts they’re quoting at all! I ABSOLOUTELY do not recommend this company and would advise to stay clear.

Had 2 different vehicle with warranty with this rort of a company both times claim denied they are a rip off

I’m just rating 1 because 0 is not possible. Just a wast of money. The authorities should check better this scammers.

I believe this is a scam, from the dealer, insurance and mechanic.
I was told at the time I took out extended warranty that I was able to cancel at anytime and claim back any unused portion, not true.
The insurance tell you need to see their mechanics for a diagnosis, you pay the mechanic, and you maybe able to claim back this fee if the insurance covers your claim.
The mechanic does there report, writes in a way that the insurance then declines the claim.
The mechanic gets his money and your car is not fixed.
You ask to cancel your policy and are told sorry you have a 14 day cooling off period.
Bingo, insurance makes money, the mechanic makes money and your left holding the baby.
Everyone is a winner except you.
DON'T BUY THIS EXTENDED WARRANTY.

That big word "Wear & Tear" is what they used to decline my Warranty Claim.
Their words "Due to the fact the mechanic didn't put in his email the water pump has mechanically failed, it is a wear and tear item and not covered as per the policy".
What a Scam of a car warranty provider.

Actual Scammers.

What the point of wasting your money for warranty when they will knock back every claim you put in!

Says it covers electrical fault but they said no and knocked back the claim.

I would give zero stars if I could. Worthless scam insurance. Don’t waste your money. Non responsive, find every which way not to pay and you will be left paying the bill. Avoid at all costs.

Integrity are scammers. They do not honour the warranty even if you follow the instructions of the Dealer and them. Do not buy!

Thieves. Refuse to pay for repairs that are warrantable. Don’t waste you money .

Absolutely disgraceful service not worth the paper it’s written on ,won’t cover parts that are the main problem save your money and go elsewhere

I will give one star as I can’t give less…

Terrible company and anyone with this product should do their best to cancel and refund AS THEIR PDS STATES THEY CAN. Do not let them get away with saying no.

At no point when signing up to this warranty, nor in the PDS does it state that they will only pay for second hand parts. When a failed water pump was quoted at $864 for the part, Integrity said the most they would pay is $186 as they had found another one. Mechanic stated when I picked up the car that he refused to install a second hand pump as he is liable for the warranty of it when it fails.

Very disappointed with my experience with Integrity Extended Warranty for my 2018 Mercedes-Benz CLA 250.

When buying the car, the dealer strongly recommended purchasing this warranty and made it sound like major repairs would be covered without issues. Unfortunately, when I actually needed support, the experience was extremely frustrating.

My vehicle developed a transmission overheating issue, causing the engine warning light to come on. The Mercedes service centre diagnosed the problem and advised that the required repair would cost around $4,800. They also confirmed that this type of issue should normally be covered under the extended warranty.

After the claim was submitted, there was no response for almost 3 weeks. I had to continuously call and follow up myself just to get updates. It eventually took around 4 weeks to receive an outcome.

The most disappointing part was that Integrity only approved $2,000 and insisted on using a second-hand transmission part for a premium European vehicle like a Mercedes-Benz. My authorised service centre refused to install a used part due to the risks involved with such a delicate transmission system.

Instead of resolving the issue properly, I was told to go to another repairer, pay for another inspection, submit another claim again, and wait for another approval process. Meanwhile, I am left without a proper solution and expected to pay the remaining costs from my own pocket.

The customer service was rude, dismissive, and showed no understanding of the customer’s situation. It felt like they only look for the cheapest possible option rather than properly supporting the customer when a genuine issue arises.

In my opinion, this warranty has been a waste of money, and I would strongly advise others to carefully read the fine print before purchasing. Very disappointing experience overall.
If there would be zero rating would have given them that .

Paid $4,000 for a 5-year extended warranty only to have my claim denied based on servicing intervals that Integrity appear to have made up themselves, despite BMW vehicles operating on Condition Based Servicing (CBS). I provided written evidence from BMW! They told me I was in breach of my service requirements and that MY CAR requires “fixed service intervals”.
Integrity have not stated that the servicing did not cause the failure — denying my claim because it didn’t fit their own interpretation of servicing requirements- breaching Australian consumer laws.
Avoid like the plague. I can not believe the response they were willing to put in writing! Disguisting. Junk warranty ++. Can’t wait to wipe the floor with integrity warranty in VCAT. I’ll remove this review if you pay for my repairs like you should have 2 months ago

From day dot they were shady to me, told i was getting stage 3 cover by the dealership at midland city kia. Got home and read it was stage 2 cover. Just tried to make a claim for a fuel pump which failed on my clubsport and denied due to ‘wear and tear’. Absolute scums. The fuel pump is not listed in there extremely long list of parts not covered but apparently its wear and tear. They stated it has to be an instant mechanical failure to be liable for a claim. It does get anymore ‘instant’ than my car cutting out on the freeway 🤦‍♀️. Asked them what it actually covers if everything is deemed wear and tear and they couldn’t give me an answer. These scums know what theyre doing they are just playing all the cards in the book to rip people off DO NOT EVER purchase a warranty from these low lifes.

They will always find a way to deny your claim. This company is a scam. Hyundai Cranbourne advertised it to me and paid $3000 in financing thinking it would help me in future car trouble within 3 years. apparently all the repairs that they are suppose to cover, they always deny it. f k ers

Absolute scam. I have been trying to engage with these people for a year about a claim but they have failed to provide any meaningful engagement, and lately any engagement at all, in clear breach of their own policies and the Australian Consumer Law.

Unfortunately, legal and regulatory consequences appear to be the only way to prompt action to correct the ongoing and egregious behavior being perpetrated by this company - see below:

Please register your interest in a class action on the Facebook group "Integrity Car Care Extended Car Warranty SCAM Exposed" - currently at over 700 members.

Additionally, please report your concerns and complaints to AFCA. For your information, AFCA recently issued its determination of case 12-25-231574, condemning much of the practices being complained of below.

dodgy - seeking a refund and will be engaging legal advice, they refuse to refund my 4K, the warranty sold is totally useless, had a question about the factory built in USB ports in my vehicle which were not working, they said these were not covered as they were considered an aftermarket accessory... WTF!

This warranty doesn't cover shit, total scam! The car dealers work with this company iwarranty to deliberately scam peoples hard earned money!, These car dealers knowingly sell a misleading and dodgy product! will 100% be taking legal action and contacting media!

Honestly, just completely gobsmacked at the entire experience..
Was up sold the top tear cover from the car yard, was told 'just like a brand new car warranty the top tear covers everything!'
8mths in and all the problems start with the car. After getting a quote of $9k to fix everything, I was told none of it was covered. Not one cent.
I had to hire a car as my job is on the road, so out of pocket even more.... Asked for a refund which was denied. Asked to cancel and be reimbursed the remainder, to no avail.
Feel absolutely ripped off....
Wish I found the Facebook page before signing anything.
Honestly can't believe they are still operating...