Homescapes Reviews 

33,546
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,892 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are of exceptional quality, beautifully designed, very comfortable for daily use, and offered at very competitive prices. Consumers also appreciate the extremely fast dispatch, helpful communication, and smooth online ordering process that makes shopping entirely effortless. Some reviewers were not happy with occasional delivery failures, delayed parcels, or packages being left in inconvenient locations without any protective packaging. A few other people also felt that certain items suffered from quality issues, noting frayed seams, loose threads, or colors that did not match the online descriptions.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items like cushions,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items like pillows, duvets,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting extremely fast dispatch times... See more

Order

Users describe positive interactions with order, highlighting the simple and easy online process. Customers... See more

Price

Consumers find price to be positive and consistently report great value. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh, I’m so surprised by the quality of these because they are much lower in price to others on the market. They are full and plump, nice and soft to touch, but firm in my covers as I went a couple... See more

Company replied

Rated 5 out of 5 stars

Top marks for excellent quality lumbar support armchair cushion. Gives real support to relieve all the pain when sitting and relaxing. Took a few days to get used to it but now it is perfect for my... See more

Company replied

Rated 5 out of 5 stars

Super-fast dispatch and delivery. Superb quality Mulberry silk 4.5 tog duvet is a must in this hot weather! The sateen duvet set is so luxurious. All together I have had the best night's sleep in year... See more

Company replied

Rated 5 out of 5 stars

Easy ordering process, next day delivery, excellent quality product, everything you need from a purchase on line. shame not all orders placed on line are not up to your high standards Thank you

Company replied



Company details

  1. Bedding Store
  2. Countertop Store
  3. Curtain Store
  4. Furniture Store
  5. Rug Store
  6. Silk Plant Shop

About Homescapes

Written by the company

A British company delighting millions for over 25 years, Homescapes is one of the UK’s leading online homeware retailers. Specialising in exclusive, all-natural collections of stylish homeware and luxury bedding, every piece is expertly crafted to the highest standards using the best quality materials - without the middleman markup.


With the majority of our ranges handcrafted in our own specialist workshops and factories, we pass those savings directly on to you. Homeware that feels good and does good, for much less. Now, this, is living.


The go-to place for all your bedding and decor needs, we offer the perfect choice of hotel quality bed linen and over 90 pillows and 40 duvets, all expertly designed for your ultimate comfort. Discover the UK's widest selection of 100% cotton and natural material decor, with a focus on premium, all-natural fibres such as wool, cotton and jute.


With Homescapes, you'll also discover one of the UK’s largest collections of artificial plants and trees — lifelike and handcrafted — perfect for your home or office. Our home décor collections are expertly co-ordinated, colourful and on-trend; they include rugs, throws, pouffes and cushions that will complement every interior style. Everything is carefully made with love for you, the art of craftsmanship, and for our planet.


Homescapes at a Glance

  • Over 4 million households enjoy Homescapes products in the UK and many more globally.
  • Over 7000 exclusive products in stock and delivered quickly from our UK distribution centres.
  • More than 98% 5-star reviews from over 200,000 customers.
  • Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
  • A commitment to all-natural and premium materials for quality that lasts and lasts.
  • Certified ethically sourced, and skin and planet-friendly pieces.
  • Direct from the Makers, and trusted by luxury hotels for 25+ years.

The Home of Ethical Luxury

Written by the company

Discover The Ultimate Bedding
Refresh with your best night's sleep through Homescapes' exclusive collection of luxury duvets, pillows and mattress toppers, at dreamy prices. The specialist collection includes handcrafted duvets and pillows with feather and down, microfibre, wool, or silk fillings, in a choice of sizes and togs — all thoughtfully designed and responsibly sourced.
What's New: Tropical Plants
An exclusive collection of lifelike, UV resistant tropical plants. Expertly crafted for true botanical accuracy, these replica faux plants will add a touch of botanical green to any home. The range includes palm trees, monstera plants, bamboo and fig trees.
Free Delivery
We are pleased to offer free standard UK delivery on orders over £69.99 with over 95% of orders being dispatched on the same day of ordering.
Dedicated Customer Care - Phone - Chat - Email
For any questions or queries about products or orders, get in touch with our friendly customer care team. You can contact us via email, phone or website chat.

Homescapes' Commitment

Artisan Homeware. Direct from the Makers.

Artisan Homeware. Direct from the Makers.


Our Mission

To ethically provide exclusive, well-designed top quality products for your home, delivered quickly with an impeccable polite service at a very reasonable price.


Our Commitment

  • To provide customers with the best quality homeware, manufactured to the highest ethical standards.

  • To offer the best prices in the UK guaranteed for like for like products.

  • To create products that are crafted from sustainably sourced materials and eco-friendly recycled materials wherever possible.

  • To provide accessible and friendly UK based customer care and telephone support.

Delivery & Returns

All products are in stock and dispatched from our Midlands based distribution centre. Over 98% of orders received are shipped out within one working day and we only use reliable delivery partners for a quick, safe and efficient delivery.


Should you happen to want to return your item the process is quick and hassle free and as soon as your return is received refunds are processed quickly. Details of how to return an item can be found within your delivery and on our website.


A brand which is loved throughout the UK and Europe, Homescapes enjoys 98 to 99.9% positive feedback from customers across our various sales platforms. This is because of our simple, honest, customer-oriented business practices.



Contact info

The Home of Ethical Luxury

Discover the 5-star hotel bedding and artisan decor loved by millions.

4.8

Excellent

TrustScore 5 out of 5

34K reviews

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4.8

All reviews

(33,546)

1,792 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve bought two sets of cushions from…

I’ve bought two sets of cushions from Homescapes recently, so I’m not sure which set I’m being asked to review here?
As I liked the first batch of stripy floor cushions so much, I went back and bought 4 kilim cushions to go with my new sofa bed. They’re all great quality at a low price. Plus the delivery was quick and easy.

1 September 2026
Rated 5 out of 5 stars

Realistic artificial tree

Bought an artificial bamboo tree. It is so realistic. I love it. It was certainly good value for money. Prices very competitive and the delivery process was excellent from beginning to end. I was kept well informed throughout the process. The delivery men were helpful. Would definitely buy from Homescapes again

1 September 2026
Rated 5 out of 5 stars

Outstanding company and items!

As a company you are very efficient and delivery time was well organised. You rang and told me the time and date, then you rang on the day to say how long you would be.
My items are gorgeous. Definitely shopping with you again.

1 September 2026
Rated 3 out of 5 stars

The cushion was lovely

The cushion was lovely, good quality and well made but was too big for my chair so had to return it. The returns policy was not the easiest if you haven’t got a printer or housebound. Had to return from Pist Office. As yet no acknowledgement.

21 August 2026
Rated 4 out of 5 stars

Quite pricey but 100% cotton

Quite pricey but you can find many cotton items which these days became hard to find. I ordered 100% cotton fitted sheets, duvet sets, cotton curtains and cotton rug. Very satisfied with the bedding sets, cotton curtains are lovely and good quality but shrink after wash so bear in mind when you buy. After contacting their customer support, they advised the curtains need not to be washed, same is noted on the label - but comm'on, how not to wash them, that's impossible.
The fully cotton rug also says is not washable. Being a runner rug in the kitchen, of course it gets dirty and washing is needed, which I did. It slightly faded, slightly shrank and changed shape but still usable.

28 September 2025
Rated 5 out of 5 stars

Exceptional value, excellent workmanship

I ordered the goose feather summer/winter dual quilt. Now it’s cooler l have tried the 4.5 tog quilt. It’s as light as a feather! But warm and comforting. It’s very well made with no loose threads. The feathers do not prick you or escape through the material. I am looking forward to cosy nights in the winter and such good value especially as it’s my first feather quilt. Highly recommend.

8 July 2026
Rated 4 out of 5 stars

The product was excellent, but not the delivery

The feather duvet was great. This was a repeat order for us, and once again, the product itself was excellent.

Unfortunately, the cardboard box was quite the opposite. It was very tatty and badly torn. Also, although I was at home the entire time, the parcel was delivered next door. When I tried to carry it back to my house, the box completely collapsed.

26 August 2026

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