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Holt's Cigar Company - family owned and operated since 1898 - carries over 550 cigar brands at the lowest prices online. Shop premium cigars, humidors, accessories, and daily deals today!
Townsend Road 12270, 19154, Philadelphia, United States
4.0
6 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Discovered Holt’s Youtube channel a couple of months ago and decided to make my first purchase. Good prices, fast shipping, great cigar quality! Just placed my second batch order early this week and is about to be delivered before the weekend! Great smoke shop!
Made several online orders with zero problems, issues, or concerns.
The website is super easy to use and I love how fast I can place an order.
One of my go-to cigar sites.
About 10 days ago, I purchased a box of Villiger White Forest "Gordo" cigars. They were delivered last Friday, and since then, I have attempted to smoke eight of them. Each one, I am sorry to say, was awful. They each had a solid stick of tobacco in them that made drawing virtually impossible, and with each cigar, the wrapper burned like tissue paper, leaving ashes all over. This is the first time I have ever had a problem with cigars purchased from Holt's and I have been a customer for several years. I truly hate to write this kind of review because all of my past experiences with cigars purchased from Holt's has been great. However, these cigars should never have been sold.
I ordered a $450 box of Olvia Masterclass #3s and they sent me 20 stale, hard cigars in a plastic zip-loc bag labeled 'rolled in 2006' and told me my CUBANS were rolled 'in-house'. This company is not trustworthy.
While they indeed have great prices - especially on boxes, their customer service is lacking. Their reps are a little argumentative and not very helpful when asking for additional services.
If you're looking for good prices and don't care about customer service, then Holt's is a good option. But if you want good customer service, I suggest looking elsewhere.
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