Heinnie Haynes Reviews 

59,948
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,259 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting items are as described, sharp, and well-built, exceeding expectations. Many highlight the excellent service, finding transactions easy, communication clear, and the overall process flawless. The delivery service is frequently commended for being super fast, prompt, and reliable, ensuring orders arrive quickly and well-packed. However, some customers also noted issues with delivery, specifically concerning courier services causing delays, conflicting tracking, or parcels being delivered without proper age verification. A few other people also felt that product quality or descriptions did not always meet expectations, with some items differing from photos, showing discoloration, or breaking quickly. Additionally, some reviewers reported not receiving their orders or having non-functional tracking links.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality of knives... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and prompt... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, first-class,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products,... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of ordering and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great knife as described, no flaws, sharp out the box as usual from Spyderco. Glad I found it more pretty in person than the pictures even! Had a little confusion with delivery getting conflicting ema... See more

Company replied

Rated 5 out of 5 stars

I've bought several items and never been disappointed, great service easy transaction fully recommend. And super fast delivery. So I'm more than happy with the seller and the items I've received... See more

Company replied

Rated 5 out of 5 stars

COMPETITIVE PRICES ON GOOD QUALITY GEAR. NICE SELECTION. I USUALLY SPEND OVER £50 & GET FREE POSTAGE. FAST DELIVERY & WELL PACKED. THE ZIPPY KEYRING TORCH IS GREAT & I TREATED MYSELF TO A CONDOR BOW D... See more

Company replied

Rated 5 out of 5 stars

Heinne Haynes purveyor of knives and quality EDC and military adjacent gear. The one thing that impresses most is the speed of delivery and if needed customer support. The only gripe I have is that K... See more

Company replied


Company details

  1. Camping Store
  2. Bags and Luggage Store
  3. Fishing Store
  4. Hunting Store
  5. Men's Clothing Store
  6. Watch Store

About Heinnie Haynes

Information provided by various external sources

We specialise in the sale of the "Hardest Kit on the Planet" - excellent kit at great prices.

From Multitools to Eyewear, Rucksacks and Binoculars, Sleeping Bags and Firelighters - if we sell it, you can depend on it being of top quality.

We too shop online, so we understand the importance of a reliable supplier. We are that reliable supplier - we are real people, who want you to have a no-hassle shopping experience at heinnie.com.

We are based in a real office in Barry, near Cardiff, with our stock on the shelf in our warehouse, ready to go.

We ship our products using either Royal Mail or UPS, which ensures that they'll get to you swiftly.

If you have any queries about our range of products, give us a call, or send us an email.

We're here on the phone (033 0300 0400):
Monday - Friday 0900 - 1730


Our email support (support@heinnie.com) is always available - you'll get a speedy answer during office hours, or the next working morning if you mail us in the evening or weekend.

Reliable shopping at heinnie.com

Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(59,948)

2,158 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A superb company to deal with

A great company to deal with, real people in customer services, no chat bots, just genuine individuals that listen to you, understand what you need, take ownership and get things resolved. The company has a very wide range of products, so it’s great that they have brilliant people underpinning that whole purchase experience.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great barlow clippoint ⭐

Great company, excellent website, well priced and flawless delivery. Real Steel RB5 Modern Barlow Clippoint was perfect gift for my son - he is very happy with his new UK legal every day carry.

14 July 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review

Rated 5 out of 5 stars

Cold Steel Espada XL

HH has been my go to for the last 20 years and have always given a top class service both with delivery of items or questions you have. Thanks to you guys once again.
My latest purchase "the Cold Steel Espada XL" is something I've considered for a while now, " yes" its not an edc 😄 especially in the UK but this Giants penknife is impressive, even more so in the hand, I've had it a week now and once its worked in, its deffo fun to play with but still seems crazy when you've been flicking open a Spyder or Kizer say, then you get this beast out. The weight is good, well balanced and the multi - grip options make it a pleasure. The usual razor edge to this heavy blade, so don't lose concentration for a second till its closed again, ive always thought my Voyager's looked big but now they look small.
Thanks again guys, love to all at HH.

20 July 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support and please watch those fingers; I have been caught by one of them before and it hurts.

Rated 5 out of 5 stars

Heinnie Haynes are a great shop

I called as I wanted a leather pocket slip for one of my case Stockmans. The gentleman was very helpful and friendly and walked around the warehouse to find a slip that would fit the order. Was not disappointed in the choice. Great company to shop with

15 July 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support Christian

Rated 5 out of 5 stars

Very happy

Great knife as described, no flaws, sharp out the box as usual from Spyderco. Glad I found it more pretty in person than the pictures even! Had a little confusion with delivery getting conflicting emails and tracking from DHL that said different day (1 day difference) but I was able to receive it in the end, and it was quick.

15 July 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support. I apologise for any confusion caused by the carrier

Rated 4 out of 5 stars

Good experience except for a delivery issue

Great experience with the order through Heinnie Haynes, thank you. The only negative was that the courier just posted the order through the door without verifying age and then falsely noted that the parcel had been received by someone verified as over 18. This should be followed up.

13 July 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and for letting us know about delivery. We can raise this with them.

Rated 5 out of 5 stars

Very cool

Bought Wuben x5 torch, very good service & received in time

17 July 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support

Rated 5 out of 5 stars

Great Customer Service

Heinnie Haynes have a great range of products & super fast delivery!!

16 July 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review

Rated 3 out of 5 stars

The Samurai MO V chef knife was sharp…

The Samurai MO V chef knife was sharp and well built, however it was different from the photos, the web photos showed a Japanese symbol on handle's end but the one I received had a large letter 'S'. The Japanese artwork was one of the reasons I purchased it. I'm quite disappointed.

11 July 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order, and sorry it is different. We are hear to help and please contact us for any issue with a product on support@heinnie.com

Rated 5 out of 5 stars

Rare finds

Finding rare items that match you to a T
is always a challenge, especially when it’s popular. Thanks to HH, out of production items can still be found!

HH is my go to store for TAD Gear oldies but goodies.

16 July 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support Charles

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look