GBW (Formerly known as GAPbuster Worldwide) 

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Rated 1 out of 5 stars

Gbws-sholou . I saw this site on ebay , selling small bearings . 1st they did not show there full list of bearings with sizes , then I went into payment , I sent message again to say they have... See more

Company replied

Rated 1 out of 5 stars

Worked for GAPbuster before had been paid -no problem. So when offered assignments for Smartphones, Specsavers and others accepted. Plenty of convincing calls and emails from GBW. Did several as... See more

Company replied

Rated 5 out of 5 stars

Been joining GBW since about 5 years ago, initially was able to conduct assignment like Apple, GSC, Guardian, Shell, Petronas... But recently just left shell & gsc... after march there are no more... See more

Company replied

Rated 1 out of 5 stars

The absolute worst mystery shopping company out there, withholding pay for a job i completed in March, sent many emails and online enquiries and all ignored. Court case started against them. Their... See more

Company replied

Company details

  1. Business to Business Service
  2. Call Center

Information provided by various external sources

GAPbuster is the world’s leading customer experience management agency, with operations in 74 countries and 28 languages using mystery shopping, retail audits, surveys, analytics, and consulting projects.


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(207)

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Rated 1 out of 5 stars

Gbws

Gbws-sholou . I saw this site on ebay , selling small bearings .
1st they did not show there full list of bearings with sizes , then I went into payment , I sent message again to say they have written some things in Chinese .
Next payment would not work .
After sending message again , they got it working ! .
By this time I decided not to do business with them .
No worries I lost nothing out of my pocket ! .
So people find these businesses contacts & simply check them on Google . Just type their email name etc , ask the question .....
Is so & so ligit ! .
Doesn't take a minute ! .

13 December 2024
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Dear Hasan,

Thank you for sharing your feedback. However, it seems there may be some confusion. We are GBW Solutions, a mystery shopping company, and we are not affiliated with eBay or any business selling bearings.

If you have any questions about our services, feel free to reach out to us directly. We’d be happy to assist you.

GBW Solutions Team

Rated 1 out of 5 stars

GBW (formerly Gap buster) is a hoax

I have been working with GBW (formerly GAP buster ww) for a few years, but my recent experience has been extremely disappointing. After months of completing assignments, they have refused to pay me the money I am owed, simply because I do not want to open a PayPal account. Despite using other payment methods in the past, they now insist on PayPal, which I do not wish to use.

For months, they’ve been pushing me to comply with this, but my attempts to find an alternative solution have been ignored. This has forced me to hire a lawyer and take legal action to recover my unpaid earnings. I would strongly caution anyone considering working with them to be aware of their questionable practices and lack of support for basic payment issues.”

10 June 2024
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Hi,

We sincerely apologize for your experience, please allow us to rectify the situation. We have requested for your information but unfortunately, we didn't get any response.

If you still haven't received your payment, please send us an email at ContactUS@gbw.solutions and include your shopper details along with some elaboration of the issue.

We will look into it soonest we get further information and hopefully resolve it promptly. We look forward to hear back from you.

Regards,
SonataGBW Shopper Management Team

Rated 4 out of 5 stars

Experienced mystery shopper.

I have been doing mystery shopping for many years. This company was formerly known as Gapbuster, but it looks like it has changed hands. I did plenty of shops for Gapbuster before, and they gave both a reimbursement of expenses and a reasonable shopping fee. Occasionally they would have some better paying ones as well.

The new version of this company, SonataGBW, has different clients than before, for the most part. And their offers for reimbursement are very low. Usually they are asking for work without pay, and only offering a reimbursement of mandatory purchase of a very small amount that you must make during the shop. I don't work for low fees.

They tried for years to get me to shop for them, but without a proper offer, I refused. Recently, they offered me a decent couple of assignments, and I took them. I was a little concerned about payment, when the promised date came and went without pay. I had invested many miles of travel and time into the work. They were supposed to pay a few weeks into the month after the assignment date.

But, a few days later, and I have been paid in full. They did everything as promised. So I still have faith in them. Might work for them again if all goes well.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Have completed one mystery shopping…

Have completed one mystery shopping task for this company, four months later still not been paid!

3 December 2023
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Hi James,

Apologies for the delay in your mystery shopping payment. We've emailed you to resolve this promptly. Thank you for your patience.

Thanks,
Sonata GBW

Rated 1 out of 5 stars

Had enough of this company

Had enough of this company, texting me at 6am isn't acceptable. I've asked for email only,already as been phoned a number of times aswell.

19 September 2023
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Hi Suzanne,

I apologize for any inconvenience you've experienced. We take your feedback seriously and want to address your concerns promptly. Please feel free to provide us with more details or specify any additional information you'd like to share on XEfollowup@gbw.solutions .
As per your request all the updated has been made, and I noticed your latest email which we have actioned too.

Thanks,
GBW Operations

Rated 5 out of 5 stars

I've had a fantastic experience working…

I've had a fantastic experience working as a mystery shopper for GBW. Their support and responsiveness have been top-notch, ensuring I always have the assistance I need. While there was a payment delay last year, I'm pleased to say that GBW promptly resolved the issue. I highly recommend them for their professionalism and commitment to resolving any issues that may arise.

9 September 2023
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Thank you so much for taking the time to leave us your feedback.

GBW Team

Rated 3 out of 5 stars

It was very great honour for me to work…

It was very great honour for me to work with gbw and done serval visits for GBW. The payment process is late and delayed. The scheduler is nice and always ready for help. Happy to work further coming projects.

Thanks and regards

1 July 2023
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Thank you so much for taking the time to leave us your feedback.

GBW Team

Rated 1 out of 5 stars

I continue to experience ongoing…

I continue to experience ongoing problems, am just palmed off. We will get back to you, case resolved and its still ongoing.
Surely HR depth, should be following through with all these concerns
It is really disheartening, dishonesty, deceptive GBW I am really dissappointed

1 June 2023
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Thank you for your feedback.

I have also received your emails yesterday, which I have already replied, and once the pending information is received the payment will be settled asap.

Appreciate your patience and apologies for this experience you had, hope we can move past this to still work together.

Thanks,
GBW Operations

Rated 1 out of 5 stars

Not paying

I put an enquiry in about being paid as its been six weeks. I was told "Actually we take 6 weeks at the end of the month of the assignment to process the payment.
For example, if you have done assignment in June, the process will start at the end of June and you should receive your payment at around the second week of August (6 weeks after end of June)."

I have two emails I received on 13/06/23 & 13/07/23 they both state 6 WEEKS to be paid, with no mention of having to wait until the end of the month. This comes across to me as you are delaying and putting off paying me and changing the terms after I have done the job. I helped and did these assignments last minute and rearranged my plans for you and now you have refusing to pay in the set out time frame. Seems like a massive scam. I will happily change this review once you pay me for the SEVEN assignments I have completed.

24 July 2023
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Thank you for sharing your feedback with us regarding your payment enquiry. We apologize for any confusion or inconvenience caused during this process, and we'd like to address your concerns.
When it comes to processing payments, we aim to be transparent with our timelines. As you mentioned, our standard processing time for payments is approximately six weeks after the end of the month of the assignment. For instance, if you completed an assignment in June, the payment process is initiated at the end of June, and you should expect to receive payment for all jobs in June within 6 weeks.

Currently we are actually changing our payment method from bank transfer to Paypal to improve the turnaround time to pay our shoppers.

I can confirm upon reviewing your account, that all UK market payments was processed today for June ESD.

Please feel free to reach out to us directly if you have any further questions or require additional assistance via XEFollowUp@gbw.solutions

We value the effort you put into your work and apologize for any inconvenience you may have faced.

Thanks,
GBW Team

Rated 1 out of 5 stars

SCAM! SCAM! SCAM!

They owe me £100's in mystery shopper jobs. They do not pay. They ignore all communications. I will now take them to court and will be contacting all of their clients e.g. Shell and Currys to make sure they know there are better mystery shopper platforms to work with.

11 June 2023
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Hi Carla,

Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced. However, based on the information provided in your review, we couldn't find any records of your interactions or outstanding payments.

We take payment matters seriously and aim to promptly address any concerns raised by our mystery shoppers. It's possible that there might be a misunderstanding or a delay in processing payments. We kindly ask you to reach out to our team via XEFollowUp@gbw.solutions directly, providing more details about your specific experiences and any outstanding payments. We are committed to investigating and resolving this matter as quickly as possible.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and cooperation in resolving this matter.

Thanks,
GBW Solutions

Rated 1 out of 5 stars

Do not trust this it is 100% a scam.

Do not trust this it is 100 percent a scam. I wanted very much for this to be a real opportunity. My husband told me this was fake when they sent me a check for $1,950.00 telling me to put it in my bank account keep $400 for myself and to mystery shop the rest in gift cards sending them the pictures of the card numbers. If you do this they will take the money from the gift cards and you will be blamed for the fraud or made to pay the money back to your bank. I am so glad I listened to my husband he told me not to take it to my bank that if I didn’t believe it was fake take it to a check cashing place and they will cash it if the check is real. When I did exactly that they told me the check was fraudulent. I fully believe the few good reviews were posted by this company to make themselves look legit. Do not trust them. When you search the info they send you on your paperwork it does not even match it is under a different company. Do not be swayed, if it seems too good to be true it usually is.

8 May 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT TAKE PART IN RESEARCH FOR THEM!

DO NOT TAKE PART IN RESEARCH FOR THEM!. I took part in two Apple Observations. One at the end of January and one start of February. After the January one I saw trust pilot reviews and said I wouldn't take part in the second one due to the payment issues. Was reassured this wasn't a problem anymore and it was all sorted. I would be paid on time with no issue, so i went ahead and did it. ALL LIES. 9th March I have been told the first one was paid. But no funds. Told to wait 3-5days for payment. NO MONEY. Then told to provide screenshot of banking and my PayPal. Provided both and told its going to be another 2 weeks waiting. WHY? This was meant to be paid on the 9th. I shouldn't be waiting 8 weeks for a payment. Each time I write to them they message back but resolve the query when it's quite clearly not resolved. Meaning I have to write a new query each time. I'm now financially worse off having to wait even longer to be paid. AVOID THEM its not worth the hassle. The second observation hadn't even been marked nor the payment in processing. I will still chase for the £190 I'm owed but I'm no longer doing any research for them.

17 March 2023
Unprompted review
Rated 4 out of 5 stars

Great experience

I have carried out several assignments and so far they have always been on time. For now, all I need is the payments for the October assignments but they should arrive within these days. The only flaw is that they respond after several days and there is no live chat.
I'm waiting for an answer for the payment of the October assignments...

11 December 2022
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Hi Daniel,

Thank you for your great review.
For your information, October payment have been processed last week. Please feel free to reach out to us again at Contactus@gbw.solutions if you still have not receive your payment.

We appreciate your feedback and will continue to improve our services.

Thank You.

Regards,
GBW

Rated 5 out of 5 stars

Pleased with the evaluation process

I have completed several assignments with GBW. I understood the payment schedule going in so the delay in pay was not unexpected. Communication has been good and responses have been timely. I’m not sure what the bad reviews are for. I work with over 15 companies at any given time and have felt that GBW values its evaluators.

1 November 2022
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Hi Consumer,

Thank you for your great review.
We appreciate your feedback and will continue to improve our services.

Thank You.

Regards,
GBW

Rated 1 out of 5 stars

Absolute SCAM...I completed two…

Absolute SCAM...I completed two assignments in August, then they say there is a 6 week delay in processing invoices, then they mark down that I have been paid by BACS. Sent copies of my bank statements to prove I have not been paid, then silence! Despite numerous emails and enquiries, I have still not been paid...DO NOT WASTE YOUR TIME...I wish I had looked at these reviews first

1 November 2022
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Hi BADEXPERIENCE,

We are sorry to hear to this. Please kindly send us an email at ContactUS@gbw.solutions about the payment issue. We will try our best to assist you.

Thank You.

Regards,
GBW Solutions

Rated 1 out of 5 stars

I performed a retail shop for them that…

I performed a retail shop for them that involved buying an item over $40.00. I completed the shop successfully and they approved the shop. 6 months went by with no payment. After many many emails they finally paid. I still see they are recruiting new shoppers,but beware you will not see your pay for 6 months or more.

10 January 2022
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Hi Carlos Rivera,

We are sorry to hear to this and glad that the payment issue has been resolved. We will try our best to improve in our service moving forward.

Thanks for the feedback.

Regards,
GBW Solutions

Rated 2 out of 5 stars

Misleading. Wasted my time and money.

I had done one previous assignment with them, and no issues other than them requiring a lot. But, I then picked up an assignment for an Amazon grocery delivery. They said to make sure that your postcode was on the PDF attached, and my postcode was. However after completing this, I was then told that because it was through co-op and not Amazon fresh that it didn’t count. I think it’s very misleading to not make it clearer that they had to be under the Amazon fresh column, and the fact that said that if it was in the PDF it would be okay, however other providers and postcodes were in this PDF. Very misleading. I spent £40, expecting to get £30 reimbursement; and answered all the questions, took all the photos as required, only to be told that it was with the wrong provider and I’d wasted my time and money.

12 October 2022
Unprompted review
GBW (Formerly known as GAPbuster Worldwide) logo

Reply from GBW (Formerly known as GAPbuster Worldwide)

Sorry for the inconvenience caused. Can you please contact us at ContactUS@gbw.solutions so that we can solve your problem as soon as possible. Thank You.

Rated 1 out of 5 stars

GBW scam their mystery shoppers.

GBW scam their mystery shoppers.
I know because I used to be one - reading people's experiences on here tell me they haven't changed one bit, if at all, have got worse.
There are other ways to make money - avoid this company at all costs.

5 July 2022
Unprompted review
Rated 1 out of 5 stars

Utterly useless

Utterly useless

Upon registering I found that trying to complete certain parts of the process were complicated, and when I tried to book onto assignments I was repeatedly told by an online message that I needed to complete something and it would not allow me to book onto any assignments.

However when I contacted the company to ask for support on this I was told my registration was complete and there’s nothing for me to do, and that it’s just because there’s no assignments in the area. This is not true as clearly when I try and book on assignments sent to me that are in this area I cannot.

Which in turn means one of two things, that either they’re incompetent, or just don’t care. I know I’m bored of wasting my time trying.

21 February 2022
Unprompted review

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