GastroHero GmbH Reviews 

The delivery was terrible. He unpacked it in front of main door and didn’t want to bring it to the apartment door, which btw is in a building with an elevator.

The product is great.

Great no problems at all, Product works very well, the delivery was on time as promised.

We ordered a freezer and everything went well from order to receiving the product. Product works great.no issues. Happy to work with the company again.

Very quick delivery, expected qualitiy was delivered, everything perfect

Easy ordering process, clear information, fast delivery and good product.

We got a defective microwave delivered. Okay this can happen. The delivery was not as indicated within 2-3 days but rather 1,5 weeks and we didn't even get all of our order delivered. Okay this can happen. But then you try to reach them by phone and all you get is a computer telling you, you should go online and write an email. Well, guess we'll write an email and look for a new shop to get our kitchen equipment delivered :)

Great service and quick answers from the customer service

Easy Order management. Delivery as expected.

Quick delivery, helpful advices.

Nice product, fast and safe delivery. Thank you!

Unfortunately, the company was difficult to reach by phone. An AI on the phone is no substitute for a human employee who can provide proper assistance. Inquiries submitted via the contact form were only answered after several days, and even then, the responses were incomplete. Delivery took two weeks and only arrived after we inquired. "Fast" is definitely not the right word. All in all, the service was poor, especially considering how good it is advertised on their website.

i thought i did not get some of the stuff sent to me, so i kind of unfriendly e mailed...
they promissed to make everything in order and would send complete new package, with the whole thing, again, and for free..
and then i found the missing part...
it was my fault, all together.
and they were very friendly about it, when i apologised. the misch wasserhahn is fully functioning and a beautyful extra in my hand built kitchen..

Mr. Akcay did a great Job. He found the Solution, that I am happy with. Thank a lot and I‘m looking forward to Shopping again at Gastrohero.
Regards

the following applies to electrical gear, e.g freezers: no exchange! It is therefore better to buy from your local specialist retailer. It seems that the customer service department has been instructed by the management to avert any complaints and, if this is not possible, to process them cost-neutrally. Too bad, because the products are not bad, therefore two stars

We ordered kitchens for three of our parks from Gastro-Hero, including two dishwashers that were touted as top quality. Unfortunately, these have already had to be repaired multiple times, always for the same issue. Of course, things like this can happen, but the way this situation has been handled is absolutely unacceptable.

The first repairs, which were still under warranty, already involved massive discussions. It took several weeks before the machine was repaired for the first time. The last time I tried to contact them by phone and explained that both machines were constantly breaking down due to the same issue and that I wanted to order better machines from them, I was hung up on twice. I was also promised callbacks twice, which I, of course, never received.

Yesterday, I ended up ordering three professional machines for almost €25,000 from another supplier. Thanks for nothing.

Additionally, we had booked an installation technician for the last dishwasher, which cost almost €300. Despite multiple calls to arrange an appointment, we were repeatedly told that they would get back to us. After what felt like ten calls and two months, we gave up. We also had to chase the refund for a long time.

The most stressful situation, however, was when we ordered the last kitchen. It was delivered to the location of the previous kitchen, even though we had given the new address several times. It took countless calls and a lot of nerves until the goods were finally at the right location. I don't even want to think about how many hours and nerves I wasted on the phone. The support is simply abysmal, and the employees are incredibly rude. The refrigerated counter we ordered also broke down shortly after the warranty expired.

WORST COMPANY
I buy ice maker from them 3 months ago. I got icemaker not working at all, and broken plastic inside. I call them after first day and they said they will contact me by email and they will send new one or give money back. No one ever contact me regarding this, i call them 2 time per week and ist same story all the time, answer is someone will contact me. This was 3 months ago still did not recive any contact from them. This moment i am calling them again but no one is answering on the call just listen the music.

Ordered almost a month ago (21 May 24 it is now 19 June 24) and for some reason, a week after the order, the item that was in stock is currently not available, but conveniently, I can order a more expensive model instead, or just continue to wait for the next email telling me that the item is unavailable but I can choose a more expensive model. I find this site completely untrustworthy and would caution anyone from using them. I believe the good ratings are definitely not real. I am attempting to get my money reimbursed, but this is like pulling teeth. there is absolutely no way to communicate with anyone with any level of competence. Again, do not order from this "company"

Fast delivery and price to quality ratio is very good.

Your WhatsApp service sucks, your delivery even more.