G2G Reviews 

58,336
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 6,676 reviews, reviewers had a great experience with this company. Customers frequently mention that purchasing transactions are exceptionally smooth, and the overall service provided is remarkably fast and reliable. Many people deeply appreciate the consistently helpful communication and efficient assistance received from reliable sellers throughout the entire process. However, some customers also noted frustrating difficulties with customer support teams and handling complex purchase disputes. A few individuals experienced persistent problems obtaining refunds or receiving proper assistance when purchased items failed to function as expected. Consumers also mentioned that website filters and specific product choices can sometimes be limited or difficult to navigate.

What people talk about most

Service

Clients share positive opinions on service, frequently praising quick response times, excellent... See more

Product

Reviewers mention mixed feedback about product experiences, as many consumers praise the items as described... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers describe the team as fast,... See more

Response time

Customers had ambiguous experiences with response time, as some reviewers praised the quick and immediate... See more

Website

Users describe ambiguous interactions with website, as some consumers report satisfaction, praising the super... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Honestly such a good website to buy accounts from, I would have rated it 5 stars but one thing I don’t like about it is if I want to buy a steam account(which is the main thing I buy from there) I c... See more

Company replied

Rated 5 out of 5 stars

Excellent platform. I've done dozens of trades and as long as you stick to large sellers with good review there are no reasons to fear scams. I've literally never had a negative experience there and... See more

Company replied

Rated 5 out of 5 stars

The seller is kind and honest since he is quick either replies and offers good service while providing great fun towards the community. He is the best seller I purchased from yet and I know he will ge... See more

Company replied

Rated 5 out of 5 stars

This guy is nice he deliver the order very fast and his responses are very fast he walks and stay by your side to protect you and he is the best you guys should check him out!!!

Company replied


Company details

  1. Gaming service Provider

Written by the company

At G2G, we bridge borders with trust, turning connections into limitless opportunities. Our mission is to provide a secure marketplace for digital goods and services, prioritizing transparency and customer satisfaction. We value accessibility, innovation, and security, ensuring equal opportunities, staying ahead of customer needs, and prioritizing robust security measures for every transaction.


Contact info

3.9

Great

TrustScore 4 out of 5

58K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(58,336)

6,616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

**G2G

**G2G – A Serious Lack of Fairness and Transparency**

I started as a new seller and, through hard work and dedication, managed to reach an advanced seller level in a remarkably short period of time. I completed numerous successful transactions and built a strong reputation through positive customer feedback.

Despite all these efforts and achievements, G2G permanently banned my account without what I consider a fair and transparent review of my case.

It is extremely disappointing to see a platform disregard a seller's hard work, reputation, and commitment. Sellers deserve transparency, consistency, and a genuine opportunity to defend themselves.

**My experience has seriously damaged my trust in G2G. Think twice before investing your time, effort, and business in this platform.**

9 September 2026
Unprompted review
Rated 4 out of 5 stars

Sellers being unresponsive and whats the point of having chat feature.

SO FAR SO GOOD but I want to address some sellers are most likely offline and some are taking advantage of their ratings yet they are not so approachable like if you have concerns regarding the products they gave cause something was missing they just refused to reply. Kindly make a solution about the seller that being not so kind and good. Communication is always part of the business. If the seller doesnt want to talk and cooperate with concerns then thats laziness due to its ratings are very high or good. I would like to mention Hellen Wong! The rest of the platform was good some UI/UX are confusing but stilll good for me but for beginners there should be a guide at least. nice platform for buyers and sellers!

1 November 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with my order

Had an issue with my order, seller didn't respond, customer service resolved within 72 hours and gave me a full refund. Completely different experience to a similar issue on g2a. Far superior.

5 November 2026
Unprompted review
Rated 1 out of 5 stars

I sold a perfectly working

I sold a perfectly working, legitimate game account on G2G. The buyer bought a RU region account but then complained that they couldn't transfer it to the NA server. The buyer explicitly stated in the chat that they wanted a refund and would return the account to me AFTER the refund. However, they demanded that I issue the refund first.
I disputed this, and then a support agent named Olivia Ford stepped in. She completely ignored the facts. It seems Olivia needs her eyes checked because she failed to see the buyer’s own message admitting they had the account and wanted to return it. Instead of resolving the issue or forcing the buyer to return the credentials first, she demanded "full account information" from me.
Despite me providing clear evidence and proof of delivery, G2G went ahead and issued a full refund to this scammer (who literally created a level 1 account on G2G the exact same day). To make things worse, they left my working account—which has a rare Risen Legend Kai'Sa skin—in the buyer's hands, claiming that I "didn't deliver the account."
G2G literally helped a day-one scammer steal my valuable asset and left me with zero money and no account. Absolute joke of a service and completely incompetent support from Olivia Ford. Avoid selling here if you don't want to get robbed with the help of G2G support.

1 November 2026
Unprompted review
Rated 5 out of 5 stars

good experience

3 November 2026
Unprompted review
G2G logo

Reply from G2G

Hi Omar Don, thank you for sharing your good experience with G2G. We are glad everything went well for you, and we look forward to serving you again.

Rated 5 out of 5 stars

love it and im happy !

4 November 2026
Unprompted review
G2G logo

Reply from G2G

Hi Dovydas, thank you for the kind words. We are happy to hear you love using G2G, and we hope to keep making every purchase an enjoyable one for you.

Rated 1 out of 5 stars

Wrongfully disabled withdrawals on completed order - Scam automated support (Ticket 5922488)

G2G is a complete scam for sellers. They take massive commissions instantly, but when you try to withdraw your hard-earned money, they completely lock your withdrawal permissions for no reason.
My transaction is 100% completed. The buyer received the account, successfully changed and secured all the login and recovery emails, confirmed the delivery in the system, and left me a 5-star positive review.
Now, an automated bot support ("Arthur") is withholding my balance and demands a full-screen desktop screenshot from INSIDE the recovery email. This is physically impossible to provide because the account now belongs to the buyer, and I do not have access to it anymore! The buyer even provided a screenshot showing they fully secured the account, but G2G's broken bot system keeps rejecting it.
G2G is holding my funds hostage through a ridiculous, unachievable verification loop. Fix your broken automated workflow and release my money immediately! Ticket ID: 5922488.

4 November 2026
Unprompted review
Rated 1 out of 5 stars

Support is fully automatic as it seems…

Support is fully automatic as it seems like, enjoy the keep on going 1-star reviews until a real human shows up and actually says something else than your copy/paste answers from all the tickets and conversations before.
Order #1764894073245BQ2Y
:)

23 October 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst experiences

One of the worst experiences, where seller provided 1 year subscription, ended on just 6 months. I contacted both their support and seller, both useless piece of shit. Seller isn't responding even seeing messages, I contacted G2G support and they are unable to refund or force seller to provide 1 yr as promised at the time of sales. The below quote is their reply, such a shame. DONT BUY FROM THESE FRAUDS

"Thank you so much for reaching out to us. We sincerely apologize for the unsatisfactory experience you've encountered with your order, and we fully understand how disappointing this situation must be for you.

After thoroughly reviewing all details of your order, we regret to inform you that we are unable to approve your refund request, as your case falls outside the scope of our official Refund Policy. This decision was made only after careful deliberation, and we have taken all your concerns fully into account.

We have logged your order case for internal review. Feedback like yours is extremely valuable for us to optimize our processes and avoid similar order-related issues going forward.

We truly appreciate your understanding. Our support team remains available if you need assistance with any other inquiries, so please feel free to contact us anytime."

20 April 2026
Unprompted review
Rated 1 out of 5 stars

G2G is far from being trustworthy website

Tbh i was using this website for quite sometime and i mean by using it that every single month i buy from them i paid lots of money which im not regretting bec i wanted to and everything was fine up until i made this order with this seller who was actually extremely unprofessional and Misleading,
usually what i will do i will always contact the seller before i buy anything to make sure he has the items that i need ready and he is free to deliver it ASAP and this seller told me he is and its available and it will take only 30 min max as per his ad delivery timeline
then after i paid almost 100USD he gave me only 40% then he told me i have to wait and i didnt want to cause thats the reason i choose to pay more and get what i needed faster than choosing a cheaper option which will make me wait for an hour then i advised him i dont want the rest of the order and i will raise a cancellation for a partial refund 60% that he couldnt deliver he stopped replying te me however he saw my msgs then i have to go to the website support channels to raise a case which i expected from a big name in the market to be more efficient and helpful but they actually care about seller more than any buyer doesnt matter if u use their services a lot or not they wouldnt care they told me that i have to wait 2 full days after i raised the request of cancellation which doesnt make any sense bec by all means the seller didnt attach any photos or any evidences that he delivered the whole order he only shared proof of 40% which i actually received and the other issue is that i need to wait 2 days but the items that i placed for him to buy wont be available anymore which i paid for in order to list them in market and then i have to pay again to list them again if i want to sell them which will make me lose money anyway the support team members that i contacted none of them helped me by any mean complete waste of time and money i would not recommend to anybody to use this website i will be attaching all the info related to my order as well
Order no. 1793678388343E095
Support ticket no. #5921451

3 November 2026
Unprompted review
G2G logo

Reply from G2G

Hi ahmed, thank you for sharing your experience with your Aion 2 order. We understand how frustrating it was when the order was not delivered in full within the expected time. Our team reviewed your case, and the undelivered part of the order has been refunded. We appreciate your feedback on how this case was handled, as it helps us improve our support process.

Rated 5 out of 5 stars

Super fast support 👌 gave me accurate…

Super fast support 👌 gave me accurate waiting times and detailed answers

1 November 2026
Unprompted review
G2G logo

Reply from G2G

Hi Ethan, thank you for your kind words about our support team. We are glad the waiting times and answers were clear and helpful for you. We look forward to assisting you again on G2G.

Rated 1 out of 5 stars

Terrible platform for sellers

⚠️ Terrible platform for sellers. Here's my experience.

The dispute system here makes absolutely no sense. If a dispute takes more than 36 hours, it's automatically closed and the money goes straight to the buyer.

Seriously? Even receipts from a 100% legitimate authorized distributor, who is an official partner of the brand, can be rejected as evidence.

🚨 Honestly, this platform feels like an easy place for scammers to take advantage of sellers. If you're planning to sell here, think twice. I'd personally recommend looking for another platform.

I've sold over 1 million products, and this is honestly the first time I've experienced something like this. Now I understand why even my competitors don't bother selling here. Hahaha!

And what exactly do they expect from us? Do they think we can contact a distributor and get an answer in seconds? We have to ask about the code, wait for their response, and then submit it as evidence. It's not like distributors are available 24/7 just to answer dispute requests.

⭐ 1 star. Definitely not recommended for sellers.

28 September 2026
Unprompted review
G2G logo

Reply from G2G

Hi KNS - ID, thank you for sharing your feedback as a seller. We understand that getting confirmation from a distributor can take time, and we take your comments about the dispute timeline and the review of evidence seriously. If you would like our team to look into this specific case, please share your order details with us at support.g2g.com.

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