Flowerssameday Reviews 

12,978
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Many customers frequently praise the remarkably rapid same-day delivery service and the stunning, carefully arranged floral bouquets that consistently delight family members. Consumers also deeply appreciate the exceptionally helpful communication, polite staff members, and regular tracking updates provided throughout the entire online ordering and final delivery process. However, some people mentioned recurring issues with flower quality, noting that certain delivered bouquets unfortunately appeared sparse, wilted, or significantly smaller than initially expected. Some reviewers were not happy with unexpected delivery delays, experiencing frustrating situations where their special occasion orders arrived much later than originally promised.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and appearance. While many reviewers... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the rapid turnaround,... See more

Order

Users describe ambiguous interactions with order, highlighting a wide divide in their experiences. While some... See more

Service

Consumers find service to be positive, highlighting professional execution and helpful communication. Many... See more

Quality

Clients share ambiguous opinions on quality regarding the delivered bouquets. While many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Phoned my order through mid afternoon on 6th January. Details and requirements were taken down efficiently. Delivery promised for next day. Received receipt by email within seconds. Flowers deliv... See more

Company replied

Rated 5 out of 5 stars

I have now used FSD several times. What can I say? This company is second to none. From the ease of ordering (wherever in Great Britain that might be for delivery) to being kept informed every step... See more

Company replied

Rated 5 out of 5 stars

I live in Western Australia and I've ordered flowers for various occasions for my twin sister who lives in Suffolk UK. Each time they've arrived on schedule and my sister has been thrilled with them.... See more

Company replied

Rated 5 out of 5 stars

Delighted with this service. A very last-minute online purchase at 8am resulted in a beautiful bouquet being hand delivered only 5 hours later. My Aunt was thrilled. The flowers were lovely, and I fel... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Flower Same Day is an independent florist established for over 30 years, we are also a prominent member of Interflora. We deliver hand made bespoke flowers locally from our own shops and arrange flower deliveries throughout the United Kingdom and Northern Ireland through a network of like minded quality florists. We specialise in same day delivery and can usually deliver flowers to most areas for same day delivery if ordered before 3pm. Our service includes a no quibble guarantee to uplift and replace if not completely satisfied with you flowers. Our shops are open normal business hours but you can order on line 24/7 on our easy to use secure web site.


Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(12,978)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered flowers from Flowers Same Day…

Ordered flowers from Flowers Same Day Melksham on Monday this week. They phoned and said their flower supplier had let them down. Ordered again on Thursday of the same week and received a phone call this morning saying exactly the same thing. Clearly unreliable. Would NOT personally recommend or use them again.

21 August 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


Thank you for taking the time to leave us some feedback.

I am very sorry to hear this, unfortuantely a fresh delivery being delayed is something out of our control.


We are very sorry for any inconvenience caused.

Kind Regards

Katy

Rated 3 out of 5 stars

Nice flowers but not same day

The flowers were nice, but they didn't do same day delivery. I've still given 3 stars to be fair, as they did call immediately after my order to let me know it wouldn't be the same day. While on the phone confirming that the next day would be ok (a pain, but what else could I do?), I mentioned that I assume I'd receive a postage refund. That was agreed. 3 weeks later and no refund. It's only a quid, but it's the principle.

28 July 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello Geoff


Thank you for taking the time to leave us a review, I am very sorry to hear this £1 was not refunded, it normally goes back automatically; however, I will process the refund now.

I am very sorry for any inconvenience caused.

Thank you

Katy

Rated 1 out of 5 stars

Not only were my flowers delivered a…

Not only were my flowers delivered a day late, but the bouquet I received was completely different from what I originally ordered, including the flowers and colours. I even have proof of what I ordered compared with what was actually delivered.

Why offer customers a specific bouquet style if you have no intention of fulfilling the order as advertised? This is incredibly disappointing and feels completely untrustworthy and unprofessional. I expected to receive what I paid for, and I am extremely unhappy with the service I have received.

12 August 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear you are not happy with the flowers, please email me a picture of the flowers that have been delivered, and I am more than happy to look into this for you my email address is customerservice@flowerssameday.co.uk

Thank you

Katy

Flowers Same Day

Rated 1 out of 5 stars

It seems a lots of people have had the…

It seems a lots of people have had the same experience as me. I was also called after placing my online order to say they can’t delivered the flowers and chocolates the same day. We agreed on a refund. The refund has been made but my bank can’t see this transaction nor in pending!. I am in the process of trying to sort this out with my bank. Absolute nightmare. Please avoid at all cost!!

31 July 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello
Thank you for taking the time to leave us a review, our website does advise, that not all areas are same day delivery.

We spoke on the phone and agreed you wished for your order to be cancelled the payment was then refunded 1 minute after the phone call, I have also sent you an email this morning, with proof the payment has been refunded back to you.
Thank you

Katy

Flowers Same Day

Rated 1 out of 5 stars

Same Day Flowers my backside

Not at all impressed with flowers Same Day. They said they could deliver when order was placed and paid for then over 2 hours later rang to say it would be tomorrow. Absolutely fuming and they need investigating under the Trade Descriptions Act. Avoid at all costs as false promises don’t work in this industry. 0/10

3 August 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello

Thank you for taking the time to leave us a review. I am very sorry to hear this, unfortunately it is out of our control that the fresh flower delivery has been delayed, we do advise on our website that not all areas are same day also.

We are very sorry for any inconvenience.

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Graduation day flowers for my granddaughter

I would like to thank flowers Same day for there quick reply on the telephone when i wanted to ordered some flowers for my granddaughters graduation day the flowers were lovely and delivered quickly thank you

23 July 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

I was very disappointed with the…

I was very disappointed with the flowers delivered to my goddaughter on her graduation day . I selected a £48 bouquet and asked for bright and colourful design , instead , the colours were very pale , carnations and low price flowers . I could have bought a better arrangement at Waitrose and less expensive . Not happy at all ☹️

13 July 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello

I am very sorry to hear you are not happy with the flowers. I am more than happy to look into this for you. If you wish to email me, my email address is customerservice@flowerssameday.co.uk

Many thanks

Katy

Flowers Same Day

Rated 5 out of 5 stars

Ordered flowers and chocolates for our…

Ordered flowers and chocolates for our anniversary the flowers were great and my wife loved the chocolates,it was delivered on the day as arranged so I can’t fault it really

13 July 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

summer collection

Ordered a summer collection with delivery for nearly £50, I was shocked at the quality and amount of flowers in the bunch. Honestly I could have gone to a garage or supermarket and picked up a much better bunch, very disappointed. Complained and received a £10 discount which was fine but still grossly overpriced. Petals were dropping after a day I was told they were fresh flowers and the buds would open well after a week they haven’t and are just dying. I won’t be using them again and do not recommend anyone else does just pop down your local supermarket!

30 June 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello Paul


Thank you for taking the time to leave us a review, I am very sorry to hear you are not happy.
As discussed via email the flowers were £39.90 - The flowers were fresh and made to the full value, and as a goodwill gesture, you were issued a £10 refund.

Thank you.

Kind Regards

Katy

Rated 5 out of 5 stars

Excellent service

Easy to use, good updates and even a photo of the bouquet sent by the local florist, you do not get the personal touch from other well known international florists.

2 July 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Exceptionally happy with the service provided

I live in Far North Queensland, Queensland. I ordered flowers and chocs online for my brother and his wife for their Silver Wedding. They live in SW Ireland.
They arrived on the day and both my brother and his wife were fulsome in their praise for the "gorgeous bouquet " and Salted Caramel Truffles!
I can heartily recommend this company. Thank you.

23 June 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 2 out of 5 stars

Yes great that they can deliver the…

Yes great that they can deliver the same day, but very disappointed with the £39.99 bouquet of flowers. Nearly all green foliage, hardly any colour, one yellow rose.
I only used them because my local florist has closed and the £30 bouquet I would get from them had twice as many flowers. Wish I could show photos to compare.

22 June 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello

Thank you for taking the time to leave us a review.

I am very sorry to hear you are not happy with the flowers that have been delivered.
I am more than happy to look into this for you, can you please email a picture of the flowers to my email address which is customerservice@flowerssameday.co.uk

Thank you

Katy

Rated 5 out of 5 stars

Top Marks

Delighted with this service. A very last-minute online purchase at 8am resulted in a beautiful bouquet being hand delivered only 5 hours later. My Aunt was thrilled. The flowers were lovely, and I felt £45 including same day delivery was very reasonable. Will certainly use you again.

15 June 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

A bunch of supermarket flowers at twice the cost. Terrible.

We ordered flowers for a friend who was suddenly bereaved. We chose the hand-tied florist's choice bouquet - illustrated as a full and generous bouquet.
What my friend received embarrassed us. The bouquet that arrived looked about half the size of that illustrated on the site, and was best described as a "bunch". I've seen much, much better at the supermarket for half the price.
On complaining, we received £9 refund (1/5 of the cost) and the explanation that because the flowers were so fresh and included buds, they would look much better in a few days. I'm sorry, but that doesn't wash - I've had cut flowers before and no amount of buds opening makes a few stems look like twice as many.
Very disappointed and embarrassed, would definitely not recommend.

4 June 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


Thank you for taking the time to leave us a review; we appreciate all reviews.

I will contact you back via email to discuss.

Thank you

Katy

Flowers Same Day

Rated 5 out of 5 stars

Birthday flowers

I ordered flowers for a friend for her birthday. The flowers were delivered the same day and were absolutely beautiful. A stunning flower arrangement which I saw when I visited my friend a little later after delivery. Thank you.

2 June 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Beautiful flowers, efficient

Ordered a bouquet and my order was immediately put through, effective communication to solve an issue on my end, flowers were beautiful and delivered the next day. Would definitely recommend 😊

29 May 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

PERFECT

PERFECT 🥰 ordered some flowers for my daughter at 10am today they was delivered by 11.30 am from
The Cromwell Florist …
a great service absolutely beautiful flowers and the person who delivered them was vey polite thank you so much it is appreciated i will definitely use you again ⭐️⭐️⭐️⭐️⭐️

27 May 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 2 out of 5 stars

Disappointing

I paid £53.89 for flowers to be delivered to my daughter in law for the birth of our second granddaughter. The flowers were delivered on time… BUT certainly didn’t look like the armful of flowers that the photo depicted. The flowers themselves were ok, nothing amazing, but I could have ordered them from Waitrose for £10. When you pay such a huge amount to a florist, you do expect the flowers to have an impact. Very very disappointing. Flowers delivered to Shrewsbury 8 May.

7 May 2026
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear this, if you wish to discuss this you can email me customerservice@flowerssameday.co.uk
Please attach a picture of the flowers and your order number.

Thank you

Katy

Flowers Same Day

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look