Electroprecio Reviews 

Llevo dos semanas esperando la entrega de mi lavavajillas, que costó casi 800 euros con seguro incluido. Hasta la fecha, no me han entregado nada y la persona de contacto dice que van a solicitar la entrega. Esto lleva dos semanas así. Me están dando largas; ya tienen el dinero y no me entregan el producto.

Un servicio pésimo.

Presupuesto N° SO579061
Su referencia:
100445745
Fecha de presupuesto:
04/03/2026 15:15:09
Comercial:
Pedidos Admin
Descripción
Lavavajillas Integrable AEG FSE63307P
Also from 17 March Ruben of cutomerservice do not respons to my mail anymore and also 24 hours no answer by whatsapp

Thank you for your quick message but strange when I have a day off then I have out of office on and when I send you a whatsapp message took 16:30 I also get a message but on holidays does not matter but can I get the phone number of the transport company via whatsapp so that I can make an appointment for delivery is almost 3 weeks and hear if since 3 weeks that it is with transport company. Which is also strange. Do you still believe hey after 3 weeks?

I purchased a product which was out of stock. They don't have a button or a link to ask for refund. But I wrote an email and got my refund quickly.

The dryer was delivered with a 1,5 week delay because of the delivery company that seller is using. I had to spend whole day waiting for announced delivery without any information and later 1,5 week to get any further info from them.

Delivery of our American fridge freezer was promised by 8pm 3rd Dec. Advised at 7pm that delivery was now 6th Dec. We now have no fridge or freezer, disgusting service.

Very good price, perfect customer service. Only thing that could improve is the transportation company Redur as their website was not working, making checking and tracking impossible. I contacted them about this on the whatsapp function in the website and somebody helped me right away.

My product arrived in great time and perfect condition. The price was the most competitive I could find, so its very pleasing to get such first class service as well. Would 100% purchase from electroprecio again.

Ordered a UPS on 12 JUL and received it 3 days later. Everything correct and on time. Would have loved some delivery timing information, but otherwise no other feedback - Great store and I'll be back soon! Thanks.

It was smooth experience. I bought TV and washing machine. TV arrived super in time while with washing machine I first paid 30 euros more by an accident and got refunded. Then machine didn't arrive as it was damaged during delivery. One week later got another item.

Fast and efficient service, very good value and product exactly as described.

servicio perfecto, el mejor precio y entrega rápida

Todo, perfecto,como de costumbre, trasporte perfecto,y sin problema

Good quality product at an excellent price. Very friendly and efficient customer service. I would recommend.

Excellent service and very professional. One of the easiest orders I have placed on the internet, was kept informed at every step of the delivery process, would highly recommend.

I'm updating my review so it becomes crystal clear. I have been trying to solve this issue since April 14th. It has been a month. The last answer from your company was in May 3rd (except today when your coworker has reached out after my review was published). We purchased additional insurance (this is NOT obligatory). After these incidences we do not wish to find ourselves in a similar situation.
Second, we do not wish to take a court course, we feel forced into this situation. I spoke with the head department at post sales at Liebherr and they stated it clearly, shipping a damaged item is your responsibility to address.
I'm attaching the order number: 100183580. We paid 1839 euros for a Liebherr fridge, a Bosch washer and two extended warranties.

Our story is: We ordered a Liebherr fridge. I followed exactly the company policy to check the box, revise the item well before receiving it. The company was supposed to send it with full delivery. It took them 2 weeks to send but turned out they can only do the delivery to the door. However electroprecio.com would refund the difference.
We checked the box thoroughly and upon opening the box there were two dents. We documented it immediately as they asked us to do, and messaged electroprecio.com with the pictures. Nobody responded for a week. They asked me to send a serial number but indicated the wrong location, I couldn't find it. When I finally found it, I sent it and Inigo. It has been two weeks but altogether one month since I have been waiting for a refund for the shipping difference, the cancelled insurance (given the experience with this company we asked for the additional insurance cancellation). The response was to put the blame on us, that it is our responsibility if the item is damaged because they deliver it to the door. He also keeps saying that the refund was processed. A month later, we still do not have it.
We are going to file a complaint with OMIDC la Oficina Municipal d'informacion al Consumidor and if necessary, to court.

It is a 1233 euro fridge that the company sent damaged and continues to lie and now tries to blame us instead of just simply taking responsibility.

I learned, never to pay with a bank transfer, always pay with a credit card. The company charges a credit card fee but it's free for transfers. There is a reasons for it. You will have no buyer's protection but luckily we live in a country where there is a justice system.

Perfecto. 100% recomendable.

Delivery delayed. Product finally received, with personal engagenent of managing staff of online shop and spedition agent. Issue rised from ocasional delay on spedition which happens, but I was not kept informed accordingly about status of shipping and estimated delay.

Exceptional quality Sony TV at a great price and the customer service from Electroprecio was second to none. Thank you so much for such a pleasant online shopping experience Electroprecio!

They sell electrical item that are not in stock. At the homepage it was saying 7 days delievery after my order i recieced 2 days later am emial saying the item is not in stock and i have to wait maybe till mid of January? Hello!!! Waiting for 4 weeks for a maybe?

I like to cancel the order but I can't get a confirmation for the cancelation.

They said - As soon as they confirm it to me from the supplier company, I will contact you again to confirm the cancellation!!!

1st - I ordered in an online shop and in Europe, it is a law that you can cancel online order within a time

2nd - you are not able to deliver in a given time and in Europe, it is a law that you can cancel. i don't have to deal with delays.

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update 17.12.2021 at 15.38

Dear Mr Alfonso Serrano,

thank you for your prompt reply. Su pedido 100162407. I did not order any TV!! You sell items and you do not have this item at your storage. I ordered something and you tell me now you do not have it and i need to wait to January! On the homepage you said 7 days! I don´t have to wait. I take me costumer rights and cancel the order! I want my money back here and now! Tthis is unfair competition and, as far as I understand it, punishable by law.

Best

update 31.12.2021 at 16.33

I have my money back on my CC.