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ECO-WORTHY Reviews 

1,541
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 436 reviews, reviewers had a great experience with this company. Customers frequently commend the customer service for being helpful, efficient, and providing quick resolutions, often including replacements. Many also appreciate the prompt and fast delivery of products, which are often found to be of good quality and performing as expected. However, some customers noted challenges with customer service, citing difficulties reaching support, slow response times, or unhelpful interactions. A few others experienced products arriving damaged, failing prematurely, or not working as expected. Additionally, some reviewers encountered delivery issues like missing items or damaged packaging.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality, with many praising the high... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers reporting that products like solar... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and quick delivery, often... See more

Response time

Users describe ambiguous interactions with response times, with many reporting significant delays and a lack... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My most recent purchase was a new charger for backup in bad weather for my LiFePo4 batteries. A recent wind storm hit and sent a voltage surge into the batteries as they were connected to the first... See more

Rated 4 out of 5 stars

The system was easy to order and was delivered fast. They did not initially deliver 1 box (2 solar panels), but working with customer service (Cathy) quickly and easily resolved this issue and the mi... See more

Rated 5 out of 5 stars

Eco-Worthy stands by their products. I ordered the 12V 20Ah Portable LiFePO4 Deep Cycle Rechargeable Battery and 5A 12V Smart Battery Charger with LCD Display for Lithium (LiFePO4) Batteries. The Char... See more

Rated 5 out of 5 stars

You really know the quality of a company’s service department until you have a problem to resolve. In my situation I ordered a 12v 280 AH lithium battery in metal case. Unfortunately in transit the ba... See more


Company details

  1. Solar Energy Company
  2. Battery Manufacturer
  3. Power Station

About ECO-WORTHY

Written by the company

Why Choose Eco Worthy?

Founded in 2002, ECO-WORTHY provides reliable renewable energy solutions designed for home energy storage, off-grid living, and emergency power backup. Our solar panels, batteries, and power systems are built to deliver stable performance when the grid is unavailable. With proven technology and long-term technical support, ECO-WORTHY helps homeowners stay prepared, powered, and confident in any situation.

Our Mission

Improving people's lives with independent clean energy is our mission and vision. We are committed to realizing the convenience of using electricity through independent clean energy so that people can get rid of the shackles of the power grid and no longer be limited to living within the transmission radius of the power grid. Make people more comfortable Into nature.

Off-Grid 10kW+ Hybrid Home Systems Cabin Solar Kits YouTube Video Guide

Engineering You Can Trust

Written by the company

Built for Off-Grid, Home Storage & Emergency Power
What We Provide "Off-grid solar systems", "Home battery storage", "Emergency backup solutions“. All our systems are engineered to provide consistent energy output, even in demanding environments. Who We Serve, off-grid households, home energy users, and anyone needing reliable backup power, providing high-quality products, end-to-end engineering, and lifetime support. Trusted in 60+ countries, ECO-WORTHY makes clean energy reliable and easy to adopt.

Shipping Guarantee

Ships from local warehouses for faster, safer, and more reliable delivery.

3~7 business days free shipping


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,541)

567 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All around a great experience.

Fast shipping. Quality products. I've ordered solar panels and batteries before and they're still running. Great price on a lithium battery, probably less then I paid for my gel batteries 5-6 years ago. Battery charged up in about a day, less then a day I'd say, with the eco-worthy charger.

21 July 2026
Rated 3 out of 5 stars

Dubious quality of inverter and…

Dubious quality of inverter and batteries; panels seem OK. I've had an off grid system with a 3kW inverter and 2 x 12.8V 100Ah LiFePo4 batteries for 2.5 years. The batteries are charged with a Victron MPPT charge controller (the supplied one seemed a bit basic) with battery temperature monitoring.
The inverter failed just outside the 1 year warranty period and EcoWorthy would only offer a discount on a replacement. In the end I managed to fix it myself as it was only a failed diode on the display board pulling the control voltage to ground.
Just come back from holiday and the inverter is dead again - this time due to an exploded electrolytic capacitor. Additionally, one of the batteries has started to swell so I have had to dispose of it. I have comprehensive monitoring of voltage and temperature and there is no evidence of overcharging and although it has been warm in the UK recently, the battery and enclosure temperature have not exceeded 38C. Disappointed with the quality, I won't be using EcoWorthy products again.

17 July 2026
Unprompted review
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,

Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to your reply. Our customer service team will contact you as soon as possible and will be happy to assist you to ensure your complete satisfaction with your purchase.

Sincerely,

Eco Worthy

Rated 1 out of 5 stars

Battery was dead on arrival, over year on, no refund no replacement

Battery was dead on arrival. Spent weeks/months back and forth with their stupid "tests" they offer to replace or refund once you prove to them there is a fault then silence. The behavior is nothing short of criminal, they do not adhere to UK trading laws. I would strongly advise anyone considering buying from these crooks to look at a more reputable brand. I'm having to take formal action to get my money back.

RESPONSE TO REQUEST FOR MORE INFO:
Additional information has been provided (yet again). Do not mistake this for good customer service. They do nothing of substance once you submit the information. Read other reviews of similar issues.

23 December 2025
Unprompted review
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,

Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to your reply. Our customer service team will contact you as soon as possible and will be happy to assist you to ensure your complete satisfaction with your purchase.

Sincerely,

Eco Worthy

Rated 5 out of 5 stars

ECO-Worthy backs up their words

You really know the quality of a company’s service department until you have a problem to resolve. In my situation I ordered a 12v 280 AH lithium battery in metal case. Unfortunately in transit the battery was damaged. I contacted the service department and sent pics of the damaged carton as well as the resulting damage on the battery. In very short order the company shipped a replacement battery and this story ends well. We are all good. Eco-worthy backs up their words with action. Great job!!! I will continue to purchase more products.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

WASTE OF TIME AND MONEY... DO NOT BUY FROM THESE THIEVES!!!

Battery monitor won't work properly brand new out of box. Customer service keeps telling me it can not be fixed and refuses to send me a replacement since it was purchased over a year ago (although not put into service until early 2026.) Emails back and forth for almost a month asking for a resolution and ZERO help, only offered 20% off another new unit which is likely also defective. WASTE OF TIME AND MONEY... DO NOT BUY FROM THESE THIEVES!!!

14 July 2026
Unprompted review
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,

Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to your reply. Our customer service team will contact you as soon as possible and will be happy to assist you to ensure your complete satisfaction with your purchase.

Sincerely,

Eco Worthy

Rated 4 out of 5 stars

I have called I have sent emails I have…

I want to change my review after writing a bad review eco-worthy contacted me and I received my battery the very next day good job Eco Worthy

14 July 2026
Unprompted review
ECO-WORTHY logo

Reply from ECO-WORTHY

Dear,

Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to your reply. Our customer service team will contact you as soon as possible and will be happy to assist you to ensure your complete satisfaction with your purchase.

Sincerely,

Eco Worthy

Rated 5 out of 5 stars

ECO-WORTHY Great Service

I sent ECO-WORTHY a message saying I was having trouble with my batteries not holding charge. They are a little better than two years old from time of purchase. They asked me to perform a few test and after doing so they asked me if my contract information was still the same. I replied that it was and they forwarded me two brand new ones for replacement. The service was very good and fast.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product and experience.

Overall a great experience and the products appear to be high quality and are working wonderfully. Customer Service was great and answered all my questions in a timely manner. My only suggestion for improvement would be to have more accurate dimensions of the product listed. Thanks!

14 July 2026

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