Dr. Martens Reviews 

I was overcharged in store and wrote to Customer Services with evidence of the in-store discount and my receipt demonstrating that I have been charged full price for the item. I have received confirmation that I would be refunded the difference but 8 weeks on there is no sign of the refund. I was initially told the refund would be processed within 21 days but this deadline has long since passed and I keep just being fobbed off and told they are doing all they can. Same day payments can be made so I am not sure why it is taking so long to resolve. The Customer Services experience has been truly awful and having now made a number of purchases from this brand, this has completely put me off ever doing so again.

Horrible bad customer service nobody answers the phone à robot put me on hold for more than 15 minutes I called 5 times and no answer I order size 8 when they sent a confirmation email it say size 6 immediately try to contact customer service and still nobody answer 0 stars for this brand is so sad that used to be a good brand but now quality is poor and expensive shoes for bad customer attention

Late delivery from them again.
I bought the boots on Wednesday and paid extra for next day delivery. They have not turned up …two days late now.
Contacting them via the form as instructed with full details but all I got back was a generic reply that did not address ANY of the points I raised. Instead telling me to wait another 2 -4 days. That’s not next day now is it!
They did not read it and are getting bots to reply instead of people. At the very least they are dishonest about goods and next day delivery and customer service as once you have paid getting in touch is painful . There is a footnote on the emails saying that it can take up to 5 days to answer. So if we have a problem then it can be a week before they even look at it!
Either way not a good company to try to deal with. Poor communication and apathy towards resolving customer issues that they have caused.
Paying extra for next day delivery that does not come , a brand name that is not delivered, bots answering emails , waiting 5 days for a response….it’s starting to look a lot like scammers!

Order no 25636581

It took Some time before someone via dr.martens Could help me, but eli made up for that and took care of the problem in a few minutes.

Great customer service. Helpful and patient Ana R. Thank you so much.

Eli was extremely helpful with my problem returning my orders in fact he made my day !!
10/10 for helpfulness

Dr Martins shop edinburgh, standing outside waiting to get in, its now 20min past 10 in the morning. Should open at 10!.
Staff is inside washing the floors, counting their money still not opening the shop....

Got my new boots today and am obsessed ,they are so comfortable and stylish

I called the customer support number after returning a faulty pair of loafers and no replacement arriving. I got through to Davide who helped me instantly, sent a new pair out and was nothing but accommodating and helpful. The best customer service i’ve experienced in a long time.

Eli D was verry kind and took the time to understand my issue. He helped me whit the best solution, that in this case was a refound.

Eli was really efficient and helped solve a delivery problem very quickly to ensure that the boots get to my daughter in time for her first day of school.

Friendly and very helpful customer service chap named Eli, sorted me out pronto, very nice to speak to a real person quite quickly.

I had to order a size larger than I was used too due to the model a bit different from my other more common Dr Martens boots, I love my new boots and I am very thankful to Jeniffer from the customer service who did all she could to help me successfully and made my experîence much more pleasant for getting the refund of my first order. I strongly recommend her services and the customer service ones overall :)

Davide was very helpful and understood my situation when explaining

Horrible quality and customer service. My daughter has a pair that we bought for $180 last year on August 4. They are in great shape and still look new, except that she just noticed a large crack running along the side of the sole. I contacted customer service and after having me send photos and track down my proof of purchase they denied me a repair or exchange because I purchased them one year and two weeks ago so it wasn’t in their one year window. Unbelievable

I was having an issue with a return of faulty sandals being told different things that caused so much confusion and took some time to work out. It was very frustrating until an assistant named Marcos stepped in, took over my query and literally sorted it immediately. Overall customer service is great, it’s just my issue was being dealt with more than one person who didn’t know what the other was advising me. Many thanks to Marcos for saving the day! :)

Too expensive for plastic shoes. I remember when Dr. Martin's were made of real leather. Very disappointed in the cheapness of the material is. Disappointed by Dr.Martins using fake material to make that buck.