Dorwest Herbs Reviews 

10,763
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the secure packaging that ensures items arrive without any damage. Consumers often state that the website is very simple to navigate, making it straightforward to find and order the right products. Many individuals also appreciate the helpful staff members who provide excellent advice regarding pet care and suitable remedies. However, some people mentioned that it takes time before seeing noticeable results from the various remedies. A few reviewers also noted occasional delivery delays or minor inconveniences with specific packaging elements like scoops.

What people talk about most

Product

Consumers find product to be positive, highlighting how effective the natural supplements are for their dogs'... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Quality

Customers had positive experiences with quality, expressing deep trust and satisfaction with the reliable... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy it is to navigate websites,... See more

Service

Clients share positive opinions on service, noting that staff members are consistently friendly, extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Dorwest for a number of years & always been impressed by their products . Staff are friendly , helpful & knowledgeable. The way items are packaged & sent is second to none , never had anythi... See more

Company replied

Rated 5 out of 5 stars

I was recommended the fragaria 3c liquid recently to try on my 14yr old poodle who’s breath stank. Due to his age I was reluctant to let the vet carry out a dental treatment under anesthetic so though... See more

Company replied

Rated 5 out of 5 stars

These are the best, delivery is fast, really well packaged and the actual tablets, well my GS was getting to the stage of limping after a long walk etc. Now he’s back to running for balls and sticks w... See more

Company replied

Rated 5 out of 5 stars

Dorwest herbs website is very easy to navigate and order what you need in different quantities. They also state what is in the product and how many tablets to give in a day. I am kept informed as to w... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Experts in herbal pet care. Founded in 1948, providing over 75 years specialist experience in companion animals and herbs to its customers. A third generation family business located in rural West Dorset, Dorwest are passionate about keeping dogs and cats healthy and happy by using high quality herbal supplements. With dedicated, experienced and trained staff with a real interest in companion animals, award-winning Dorwest is the renowned market leader and a worldwide brand available in over 20 countries outside the UK. For more information about Dorwest products, please visit www.dorwest.com.

Experts in herbal pet care

Written by the company

Promise 1
We never compromise on quality
Promise 2
We have dedicated, experienced, trained staff with a real interest in companion animals
Promise 3
Same day dispatch on all orders before 3pm

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(10,763)

1,056 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product great

Product great, this was a repeat purchase

27 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Peter.

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

I'm marking it 5 as my vet gave me the…

I'm marking it 5 as my vet gave me the name of the product. Jasper has only been taking it for a few days but I'll contact again after his next blood test to see if any improvement.

16 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Jacqui.
We do hope that there is some improvement on Jasper's next blood test.

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Again great service

Again great service, easy to order and arrived in a few days.

27 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Sue!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

The green relief tablets was…

The green relief tablets was recommended by my vet. As my Husky suffers with dry skin. But since putting him on green relief. His coat and skin look Amazing. The dry patches have Gone. And iv recommended Dorwest Herbs. To so many dog owners.

27 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Donna!
We are so pleased to hear that our Green Releaf Tablets have helped your dog with his skin!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Roast dinner toothpaste

Product: Roast dinner toothpaste works for my dog's teeth and our vet could see it was working.
Delivery service: speedy.
Order: complete

23 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Nancy!
We are so pleased to hear that our Roast Dinner Toothpaste is working well for your dogs teeth!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Would recommend

Extremely helpful when I rang for advice.
Directed me to the appropriate product and it was delivered within 2 days.
Too early to comment on the product as it will take approx 3 weeks before it becomes effective.

24 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Monica!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Good experience

Ordering was easy, good products and delivery is normally good. But on this occasion it was not so good, although that was down to Royal Mail/parcel force. Not the companies fault.
I will purchase again in the future.

23 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review.
We're glad you found ordering easy and are happy with our products. We're sorry the delivery wasn't as smooth this time, but we appreciate your understanding and feedback.

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, well packaged and dog loves it . Thank you

23 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Just like the good old days.

Just smooth and excellent all round. Communication was good both ways, and it reminded me of the good old days! Bravo!

30 June 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Peter!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Pleasure doing business with you

Pleasure doing business with you, thank you.

23 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Lynda!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Herbal solutions

Customer care team are very knowledgeable and helpful. Whilst not every product works for my dogs (one has many allergies) I would definitely recommend this Company for those who appreciate herbal remedies.

22 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Lovely products, great customer service

I love the Dorwest products, I feel confident, knowing that the company has been going for such a long time.
I phone and pay for my order and collect it from them in Poundbury, Dorchester. The team are lovely and they have a lovely workspace and take their dogs to work, which is a lovely thing.
Thank you everyone.

22 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Vicky!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Excellent

Excellent. Love these products. Delivered on time . Thank you very much .

22 July 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Amanda!

Beatrice & The Dorwest Team

Rated 1 out of 5 stars

TOXIC SUPPLEMENTS

TOXIC SUPPLEMENTS!

This is a review for Dorwest Braincopa supplements which I believe to be toxic. On 8th June I started giving my 12 year old Shih Tzu these pills. By 12th June he started vomiting his food up and didn’t stop being sick for over 4 weeks. He couldn’t eat food for over 7 days, it got so bad I had to syringe feed him baby food. He went from 9.8kg to 8.2kg. He was sick so much from this, that on 12th July, he inhaled some vomit and had to be rushed into the Vets at 4am with Pneumonia. Thankfully, the pneumonia has cleared up but he now has an upper respiratory infection! All this from Dorwest Braincopa supplements, which I foolishly brought to help him as he got older! Over £1,000 of vets bills and Dorwest are not interested, even though the vet has confirmed it is one of the ingredients which caused this. Becky, in CS seemed helpful to start but the last email I got from them was from a rude lady who was very uninterested - I will be posting this wherever I can I warn people of this product! My boy still isn’t well due to this product but the severe gastritis it initially caused him seems to have finally improved.

*** I was speaking to Customer Service and this was not “dealt with” as the reply seems to think! Far from it!

12 June 2026
Unprompted review
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for taking the time to share this, and we're very sorry to hear your dog was unwell.

We take any concern about our products extremely seriously and investigated and looked into this fully with you at the time, including reviewing the veterinary information provided.

Our records show this was discussed in detail with our Customer Services team and we understood the matter had been resolved satisfactory. If there's anything further you'd like us to look at, please do get back in touch with us directly at info@dorwest.com — we're always happy to help.

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