Digitec Reviews 

Large products choice, maybe to much. Good service, Had few returns but always been refunded or replaced

Beware of buying anything from Digitec/Galaxus that is delivered from a 3rd party supplier (or marketplace as they call it)...
Bought a CHF 2000 fuji camera kit (camera & lens) but they only sent the camera. Clear mistake nothing more....should have been dealt with within 2-3 days: gave article back to shop, but nothing happened since.
Customer Service just hides behind this "3rd party supplier" explanation that they can't do anything....

waiting now 9 days for my refund...
and got an email today that the supplier got the camera back yesterday (after 8 days) and would be looking into my case...
i'd have to allow for 7-14 days to get an answer...no mention of the money!

Not acceptable when you buy from the biggest online shop in Switzerland...I should have had the money the day after handing the camera back, and let Digitec deal with their supplier without me being involved and basically held ransom! This is a supply problem, nothing to do with me as the customer...a little goodwill voucher doesn't cut it i'm afraid!

Very good, fast and reliable shop

Super fast delivery. In less than 24 hours. Amazing.

Based on my long experience of shopping, I can say that my purchases have almost always been perfect. And even on the rare occasions when there has been a problem, they have always sorted it out quickly.

It was easy to compare and select my product. Delivered when promised in good condition.

Thanks for fast shipping

I'm happy with the product, but not with your service. I have asked for a commercial invoice, even had to scan and send in my ID card but still have not received the invoice. This is required for our book keeping.

I’ve been a regular Digitec customer for many years, both buying products and browsing for tech news and information. Its broad range, availability of newer products and useful filters still make it a good starting point when researching a purchase.

However, I’ve noticed a gradual but marked decline in the quality and consistency of product listings. Specifications are less reliable, and duplicate listings from different marketplace sellers (with differing descriptions, prices, availability, and warranties) make comparisons more time-consuming and the overall experience less trustworthy.

Delivery also feels less consistent than before, with sellers using different methods. Some notifications are confusing: a message saying goods have been “received” can mean Digitec has received them from a supplier, rather than that they have reached the customer.

Customer service remains helpful, but my impression is that customers increasingly have to adapt to sellers’ processes, rather than those processes being designed around customers. Repairs and insurance claims can be particularly frustrating: depending on the seller, taking an item into a Digitec shop may not be an option, and instructions and insurance terms vary.

For me, the main issue is consistency. Digitec remains a useful tech storefront, but it feels increasingly like a marketplace like Amazon, i.e. prioritising sellers over end customers. Integrated listings, delivery messages and more consistent after-sales support would make a real difference.

I’ll continue using it, but now take more care to check who is selling an item, compare duplicate listings and read the small print.

The best online platform out there. Reliable, user-friendly, easy to navigate, fast delivery, great prices and deals, and fantastic customer support. Love it! Highly recommended!

No issues so far.
All packages delivered just in time.

Digitec is always on point, fast in their process and handling, prompt to answer on any inquiry. Their customer service, and operations is generally top-notch.

Fast delivery, good condition.

Worked perfectly and on time!

All perfect, delivered in 1 day.

Fast delivery and product as described. Highly recommended.

Digitec / Galaxus funktionieren perfekt.
Super Shop, riesiges Angebot, perfekte Logistik, perfekte Kundenbetreuung.

Competitive prices delivered as promised and always in solid packing that protects the purchases.,