Deluxe Holiday Homes Reviews 

129
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff members are extremely welcoming, highly responsive, and always ready to help make check-in smooth and straightforward. People also deeply appreciate the wonderful locations, stunning views, and exceptionally clean facilities such as spacious pools and modern apartments equipped with everything needed. Some reviewers were not happy with the overall quality, pointing out specific maintenance concerns like broken kitchen appliances, dirty showers, or missing basic supplies upon arrival. Others also felt frustrated by a lack of attention from management when problems appeared, alongside troublesome limitations with building access cards.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting responsive, professional, and... See more

Service

Customers report overall satisfaction and positive experiences with service, highlighting respectful staff,... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that rooms are well-kept, spacious, and equipped... See more

Location

Consumers find location to be positive, highlighting that the apartments and neighborhoods are excellent and... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely across different properties.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Stayed at this villa before and it is very clean and well presented. Glad to be given a little discount for returning customer. The only thing I would ask for is due to late flights into Dubai it woul... See more

Company replied

Rated 4 out of 5 stars

A Lovely Family Stay with Some Areas for Improvement We had a lovely family staycation and overall enjoyed our experience with the holiday home. The villa was spacious and beautifully designe... See more

Company replied

Rated 5 out of 5 stars

The stay was quite delightful at Paramount tower with a spacious and full serviced apartment where it was peaceful and packed with essentials . The host Mr. Vishnu was truly great help with timely re... See more

Company replied

Rated 5 out of 5 stars

The most professional holiday homes in Dubai. Amazing service and dealing with them since start till check out. Appreciation goes too all the team worth the mentioned Mr.Nazim for smooth checkout.... See more

Company replied


Company details

  1. Vacation Rental
  2. Real Estate Agency

Written by the company

Deluxe Holiday Homes Rental LLC is Dubai’s premier DTCM-licensed vacation rental operator, dedicated to providing exceptional short-term rental experiences. With a meticulously curated selection of upscale properties across Dubai’s most sought-after neighborhoods, our guests enjoy unparalleled comfort, authenticity, and convenience. From luxurious beachfront apartments on Palm Jumeirah to modern high-rise residences in Downtown Dubai, each property in our portfolio is handpicked to offer guests stylish interiors, exceptional amenities, and a genuine feeling of home. Whether you’re traveling for leisure, business, or a special occasion, Deluxe Holiday Homes ensures your stay exceeds expectations. Our guests benefit from the perfect balance of privacy and hotel-grade service, featuring professional housekeeping, dedicated concierge assistance, seamless check-in experiences, and round-the-clock customer support. We pride ourselves on delivering personalized guest care, assisting you with everything from restaurant reservations and transportation arrangements to tailored local recommendations, ensuring you experience Dubai like a true local. Beyond comfort and convenience, Deluxe Holiday Homes emphasizes value, offering competitive rates without compromising quality. Our commitment to high standards and exceptional service has earned us the trust and loyalty of thousands of satisfied guests from around the globe, consistently reflected in our outstanding guest reviews. Choose Deluxe Holiday Homes for your next trip to Dubai and discover a superior alternative to traditional hotels. Enjoy boutique experiences, local authenticity, and luxury services in a real home setting. Experience Dubai with Deluxe Holiday Homes—your trusted partner for unforgettable stays.


Contact info

4.2

Great

TrustScore 4 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(129)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The villa is exceptionally clean and…

The villa is exceptionally clean and well prepared. We enjoyed the outdoors area the most and the pool was very clean and warm. Perfect location and the check in and out was very efficient and easy. It was a much needed getaway from the city and work. The area is calm and quiet which made it a perfect holiday for us.

1 September 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your wonderful feedback Fatma! We’re delighted to hear that you enjoyed the cleanliness of the villa, the outdoor area, and the pool. It’s great to know that the location and smooth check-in and check-out made your stay even more enjoyable.

We’re especially happy that you had the peaceful getaway you were looking for. It was a pleasure hosting you, and we hope to welcome you back again for another relaxing escape!

Rated 4 out of 5 stars

We’ve stayed with Deluxe Holiday Homes…

We’ve stayed with Deluxe Holiday Homes for almost one and a half years.

All on all it was a very pleasant experience.

The only thing is we had to move from one location to another as I was told they have another booking causing us problems though we would have preferred continuing.

But we were happy dealing with Mr. Chris the reservation manager who was very helpful whenever these issues came up.

Overall the stay at each of the locations was great, the rooms were well kept and if there were any issues it was immediately sorted.

Should you consider staying at any of their rooms I would say yes and definitely recommend them.

1 July 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you very much for your detailed and thoughtful feedback Robin. We truly appreciate your trust in staying with us for almost a year and a half. We’re glad to hear that you enjoyed your stays overall and that any issues were promptly resolved.

We’ll also be sure to share your kind words with Mr. Chris and the team. Thank you for recommending us, and we hope to welcome you back again in the future.

Rated 5 out of 5 stars

Very nice and quiet place

Very nice and quiet place. My kids enjoyed the private swimming pool.

23 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you for your lovely feedback Yasir! We’re delighted to hear that you enjoyed the peaceful atmosphere and that your kids had a great time in the private pool. We hope to welcome you and your family again soon!

Rated 5 out of 5 stars

i really recommend this place 100% , 5 stars treatment

I had an amazing experience staying at DAMAC Maison Mall Street at The Signature Downtown Dubai through Deluxe Holiday Homes. The apartment and location were excellent, and the overall experience was very comfortable and enjoyable.🩵🩵

Deluxe Holiday Homes provided outstanding service throughout my stay. Their team was extremely responsive, helpful, professional, and always available whenever I needed assistance. Everything was handled smoothly, which made the stay even better.🩵🩵

I also want to especially mention the security and management team at DAMAC Maison Mall Street. They were amazing, hardworking, respectful, professional, and always treated us very well. The valet service was honestly incredible — very fast, convenient, and the staff were always polite and welcoming.🩵🩵

Another thing I really appreciated was the guest policy. The guest allowance was very convenient and well managed, and the staff respected our privacy without unnecessarily disturbing us. It made the place feel comfortable and welcoming while still being secure and professionally managed.

Overall, I had a fantastic experience and would definitely recommend both DAMAC Maison Mall Street and Deluxe Holiday Homes. Excellent service, respectful staff, great management, amazing valet service, and a very comfortable stay. I would happily stay here again.🩵🩵

2 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your detailed and wonderful feedback. We’re delighted to hear that you had such a comfortable and enjoyable stay at DAMAC Maison Mall Street and that you were pleased with the apartment, location, and service provided by our team.

We truly appreciate your kind words about our team, as well as the security, management, and valet staff. It’s wonderful to know that their professionalism, responsiveness, and respect for your privacy contributed to a positive experience.

Thank you for recommending Deluxe Holiday Homes and DAMAC Maison Mall Street. It was a pleasure hosting you, and we would be delighted to welcome you back for another stay in the future!

Rated 5 out of 5 stars

Paragon by igo business bay

The location, the apartment itself had everything we needed; especially having a 9 month old made us worried about cribs and his comfort but he absolutely loved his crib and the whole area. They were so helpful and amazing with everything. Highly recommend.

20 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your wonderful feedback Rubar! We’re especially happy to hear that your little one was comfortable and enjoyed the crib and the apartment. It’s lovely to know that you had everything you needed and that our team was helpful throughout your stay. We truly appreciate your recommendation and hope to welcome you and your family again soon!

Rated 5 out of 5 stars

Everything is amazing and the service…

Everything is amazing and the service is five stars andthe villa is very clean and nice very helpful customer service team thanks a lot

3 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your wonderful feedback Abdullah! We’re delighted to hear that you had an amazing stay and were happy with the cleanliness of the villa and the service provided by our team. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

The villa was nice and clean the…

The villa was nice and clean the furniture was clean and we got smooth check in and check-out everything was perfect .. the company cooperated with us for any condition and service thanks alot deluxe will be my choice every time i vest aldana villa even the security deposit they returned quickly

17 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your wonderful feedback Aysha! We’re delighted to hear that you enjoyed the villa, especially the cleanliness, kitchen, furniture, pool, and the smooth check-in and check-out experience.

It truly means a lot to know that our team was responsive and cooperative throughout your stay. We’re especially happy to hear that this villa will be your choice whenever you visit Al Dana. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Amazing stay and lot of thanks to Chris…

Amazing stay and lot of thanks to Chris and Olga for making every possibility to make this stay wonderful

22 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your wonderful feedback Ahmed! We’re delighted to hear that you had an amazing stay. It’s especially lovely to know that Chris and Olga went above and beyond to make your experience a wonderful one.

We’ll be sure to share your kind words with them. We truly appreciate your support and hope you continue to enjoy the remainder of your stay!

Rated 1 out of 5 stars

I am a property owner in Dubai in…

I am a property owner in Dubai in downtown and my experience was very bad. Company leaves the apartment empty for months and only reply to owners with pre-written auto replies that doesn’t provide any answers. After termination they still didn’t pay my r maiming money despite the multiple follow ups and stoped responding to my emails.
They promise big and deliver nothing and they have no problem leaving apartment empty as they work in bulks and won’t give attention to each unit.
Switched to a new company and the next day they secured their bookings to my apartment although the company is smaller than delux.
Very bad experience and don't recommend any one to deal with them and almost a month now and still didn’t get my money paid yet !

20 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Dear Valued Owner,

We are sorry to hear about your experience. However, we are unable to locate your details based on the name provided. Kindly contact us directly on customerfeedback@deluxehomes.com with your property details so we can review the matter and assist you further.

We understand your concerns; however, we would also like to clarify that certain periods of low occupancy may be impacted by force majeure and wider market conditions beyond operational control.

Kind Regards,
Deluxe Holiday Homes Team

Rated 2 out of 5 stars

The villa was not clean at all when we…

The villa was not clean at all when we arrived. As soon as we entered, there was a very bad smell throughout the place, as if it had not been properly cleaned or had been cleaned with something that was not clean.

There was dust everywhere, including on all the floors. The housemaid had to clean the floors themselves as soon as we arrived because they were extremely dusty and dirty.

There were also insects/wood ants (termites) in many areas of the villa.

We also requested someone to come and fix the swimming pool door, but no one came to check or fix it.

Honestly, the place was extremely dirty and dusty when we arrived, and this is not acceptable at all. We expected the villa to be properly cleaned and ready before our arrival.

17 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you for sharing your feedback Alya. We sincerely apologize for the condition of the villa upon your arrival. This is certainly not the service standard we aim to provide our guests.

We understand how disappointing it must have been to encounter cleanliness concerns, insects, and an unresolved issue with the pool door. Your feedback is very important to us, and we will ensure these points are shared with the relevant teams for proper review and corrective action.

We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.

Rated 5 out of 5 stars

The most professional holiday homes in…

The most professional holiday homes in Dubai.
Amazing service and dealing with them since start till check out.
Appreciation goes too all the team worth the mentioned Mr.Nazim for smooth checkout.

Highly recommended

9 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you for your wonderful feedback and recommendation Syed Hashmi. We are delighted to hear that you had a positive experience with our team from the beginning of your stay through to checkout.

We truly appreciate your kind words and will be sure to share your special recognition with our guest relation officer Nazim. We are glad he was able to assist you and ensure a smooth checkout experience.

Thank you once again for choosing us, and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Brilliant stay

Brilliant stay. Really liked the apartment. Spacious & amazing community.

The team were responsive and very helpful & would recommend them.

Thanks

1 June 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the spacious apartment, the community, and the support provided by our team.

We truly appreciate your recommendation and kind words. It was a pleasure hosting you, and we look forward to welcoming you back for another brilliant stay!

Rated 5 out of 5 stars

The villa was so clean and perfect

7 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your kind feedback Ismaila. We’re delighted to hear that you found the villa clean and perfect.

It was a pleasure hosting you, and we look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

I was at Claren Tower 2

I was at Claren Tower 2. Outstanding experience and highly recommended

11 July 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your wonderful feedback Bhaavan Agrawal!

We’re delighted to hear that you had an outstanding experience at Claren Tower 2 and truly appreciate your recommendation.

It was a pleasure hosting you, and we look forward to welcoming you back again in the future.

Rated 4 out of 5 stars

A Lovely Family Stay with Room for Improvement

A Lovely Family Stay with Some Areas for Improvement

We had a lovely family staycation and overall enjoyed our experience with the holiday home. The villa was spacious and beautifully designed, and the pool was definitely the highlight for our kids.

There are a few areas that need more attention, particularly cleanliness, furniture upkeep, and some loose pool tiles that may need maintenance for safety.

One serious safety concern we noticed upon arrival was that the gas range had been left switched on. The kitchen was extremely hot, and we only noticed that one of the burners was glowing red. This could have resulted in a serious accident, especially with our family and children. We strongly recommend ensuring all gas appliances are completely switched off and checked before guests arrive.

Despite these concerns, we still enjoyed our family time and appreciated the space. With better attention to cleanliness, maintenance, and safety checks before check-in, the overall experience could be much better.

9 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you for taking the time to share such detailed feedback Vanessa. We’re glad to hear that you and your family enjoyed your stay, especially the spacious villa, its design, and the pool.

We sincerely apologize for the concerns you experienced regarding cleanliness, furniture upkeep, and the loose pool tiles. Most importantly, we are very sorry about the gas range being left on upon your arrival. We fully understand the seriousness of this safety concern, particularly with children present, and we will escalate this to the relevant team to ensure that all gas appliances are properly checked and switched off before every guest’s arrival.

Your feedback is extremely valuable and will help us strengthen our quality checks. We hope to have the opportunity to welcome you and your family again and provide a much better experience.

Rated 4 out of 5 stars

It’s was a good stay for me and my…

It’s was a good stay for me and my family, almost every thing was provided from the Deluxe Holiday, the villa clean and very organized. Hope get a further discount for out next stay 😁 Thank you

2 August 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your kind feedback Ghadeer! We’re delighted to hear that you and your family enjoyed your stay and were happy with the cleanliness, organization, and amenities provided. It was a pleasure hosting you, and we’d be happy to offer you a special discount on your next stay. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Great stay

The villa was clean, well-organised, and equipped with everything we needed for our stay the pool was also clean and well maintained the only downside was that some boats came very close to the villa, which made us feel a bit uncomfortable.

30 July 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you for your kind feedback! We are delighted to hear that you found the villa clean and well-organized. We appreciate your support and look forward to welcoming you again for another enjoyable stay.

Rated 5 out of 5 stars

Great and professional people

Great and professional people
Deluxe holidays homes one of the best in the region

31 July 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you for your kind feedback Ahmed! We are delighted to hear that you had a great experience with Deluxe Holiday Homes and appreciated our team's professionalism.

We truly appreciate your support and look forward to welcoming you again soon!

Rated 5 out of 5 stars

Always stay with them in Dubai

Best service, location, fabulous place to stay I would recommend everytime

27 July 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you so much for your fantastic review Ana!

We're thrilled to hear that you enjoyed our service, the location, and your overall stay. Your recommendation means a lot to us and serves as great encouragement for our team to continue delivering exceptional experiences.

We truly appreciate your support and look forward to welcoming you back to Deluxe Holiday Homes for another fabulous stay soon!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ ⭐️⭐️⭐️⭐️⭐️10/10

We had an excellent stay with Deluxe Holiday Homes from start to finish.

Our flight was delayed, so we arrived much later than expected, but Cannan still waited for us until the middle of the night and welcomed us with a smile. After a long and exhausting journey, that warm reception made such a difference. Walking into a perfectly clean, cool apartment where we could immediately shower and get the children to bed felt like coming home.

Unlike some other Airbnb experiences we’ve had, everything was arranged in advance. We didn’t have to figure anything out ourselves in the middle of the night while traveling with children, which we really appreciated.

During our stay, we thoroughly enjoyed the apartment, the facilities, and all the amenities. In fact, we wanted to extend our stay by another five nights, but unfortunately there was no availability left.

Checking out was just as smooth as checking in. Kamil assisted us, and the entire process took only a few minutes. No unnecessary photos of key cards, no lengthy inspections, and no hassle just a professional, efficient, and friendly service.

A big thank you to both Cannan and Kamil for making our stay so comfortable and stress-free. We would happily stay with Deluxe Holiday Homes again and highly recommend them to anyone visiting Dubai.

17 July 2026
Unprompted review
Deluxe Holiday Homes logo

Reply from Deluxe Holiday Homes

Thank you for sharing such a detailed and heartfelt review Nadia. We are truly delighted to hear that you had an exceptional experience with Deluxe Holiday Homes from start to finish.

We appreciate your kind words about our guest relations officers Cannan and Kamil. We understand how important a smooth arrival can be, especially after a long journey with family, and we are glad that Cannan’s warm welcome helped you feel comfortable after your late arrival. We are also pleased to know that our team was able to provide the professional and efficient service we strive for.

It is wonderful to hear that you enjoyed the apartment, the facilities, and the Madinat Jumeirah Living community. We are sorry we could not accommodate your extension request, but we would be delighted to welcome you back for a future stay.

Thank you once again for your generous recommendation. Your feedback means a lot to our team, and we look forward to hosting you and your family again in Dubai.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look