Consumer Cellular Reviews 10,949

I switched from T-Mobile to Consumer Cellular. I set up the new account online, but I ended up having to get on the phone with a representative to complete the transfer of our phones/numbers. It too... See more

I first went to a walmart store to ask if they could sign me up. The agent there said that I would have to call CC or do it on-line. So when I went to my computer to change from the carrier I had fo... See more

Everything went well with my new phone. I did end up having to call customer service for some assistance with my activation. They were very nice on the phone and my issue was resolved.

I needed customer service to get my sim card going and she was young and smart and efficient,which I'm not.

Was most impressed with the time & patience each rep took with each customer. First time visiting a Consumer Cellular store. No pressure or gimmicks. Very straightforward & respectful of my husband’s... See more

I was with AT & T for 10 plus years no problems until we switched tried to port over to CC. The CC tech person from a Target store was amaziningly helpful, patient and understanding. I haven't gotten... See more

I don't always believe TV adds as a senior citizen I hear the same thing all the time "We take care of seniors" Well, I can fertilize my lawn that statement. However Consumer Cellular does exactly wha... See more

We didn't actually have a product delivered - we moved my daughter's phone back to our CC account after she ran into dire financial difficulty (bad breakup). Erica D was a joy to work with - knowledg... See more

Thank you for making switching phones easy and painless. The process from ordering, payment options, and delivery were simple and straight forward. I have been a customer for many years and your compa... See more

We had a problem with our voice mail. Spoke with Bianca in customer service, she solved our problem, fixed our voice mail and updated both our phones. Bianca is a real asset to Consumer Cellular, she... See more

After decades of AT&T Landlines, their reliability and service response (along with never-ending rate increases) had deteriorated to a point that forced me to look for an alternative. I wanted to keep... See more

Been thinking about getting off VERIZON due to cost of $58 monthly. Received a flyer about Customer Cellular, so I called. WOW! Alesha was so helpful, explaining everything to help me and signed me... See more

Every person with whom I spoke (one lovely, determined and diligent young woman who tried to help me for nearly an hour!) was absolutely knowledgeable, professional and took extreme, polite care in an... See more

We switched to consumer cellular to save money but also because they didn’t try to up-sell us or push a phone upgrade that extends the contract. Most impressive was the customer service. Christine wal... See more

Informative, patient and very helpful staff made the process very easy and pleasurable. Both initial contacts with staff , initial purchase and setup and transfer were above average, and both girls w... See more

I made some huge mistakes when setting up our new phones and had to contact customer service twice. They were all so friendly and very knowledgeable. They answered right away and helped me fix my mis... See more

I visited your store in Scottsdale Arizona with my 91 year old mother. We needed help with her android phone. We were greeted by Becca Zapata who warmly welcomed us. She listened to our questions... See more

It can be very frustrating dealing with a representative on phone especially for non tech phone customer. Had a difficult time with phone terms and data, what is a imla (?) number and where is it in... See more

I was impressed with the time & patience each rep took with each customer. First time visiting a Consumer Cellular store. No pressure or gimmicks. Very straightforward & respectful I am loving the new... See more

Customer service is top notch and our new devices are great, down side my wife said when we talk I break up and she sounds clear maybe just a device issue will look into it and revise my review.

From the original call to the sales people to the activation staff was excellent. Craig and Keith were both very helpful with getting us setup and helping us purchase the phones we wanted. The activ... See more

Purchased a basic flip phone for a 501 c(3) organization that doesn't get many calls and we don't need the texting/internet features. Had to have help (b/c of something I did!) and in the process hav... See more

I have been trying to switch to CC for several weeks. The hold up was Xfinity. Your reps were patient as we continued to try to get codes to transfer my phone. Yesterday, Drake finally broke the code... See more

Initial call to verify bill, had some issues explaining the problem and asked to speak with a manager, Julianne(?) and within minutes the bill was corrected. Very professional, courteous and helpful.... See more

We did our order/upgrade and returning of the old phones for the credit all without a Consumer Cellular representative. We did use a representative when, during this process, we discovered we didn't... See more

The agent I had was a model of patience and professionalism in transferring from my old carrier who made it very difficult to get the transfer pin number. My old phone was done, couldn't get into my a... See more

I have been with Consumer Cellular for little over six years now and I have not had any issues with anything. If a problem does arise, it is quickly resolved with a phone call to customer service.

Customer service is great - especially when it is not needed! New iPhone was delivered when scheduled, came out of the box ready to use. Simple process to move data from old phone to new. Consumer... See more

Consumer Cellular provides the best value in cell phone service. You get nearly everything you would at a major carrier, but at a fraction of the price. Customer service is always on point. I have yet... See more

My Wife and I are current customers and we upgraded our 2021 phones to newer models. The ordering and transition from our old to new phones was easy and relatively fast. We are very happy with Consume... See more

As soon as we entered the store someone greeted us. Asked what we needed, looked at our current phones and led us to a suggested phone. Not the most expensive but what was right for us. All spec... See more

I went into a location close to my house. The young man that waited on me said I had picked a good time and day to come in because they are usually overwhelmingly busy. I found that to be a good sign.... See more

I’ve been with Verizon for over 20 years and have reluctant to change because I always have had good service. My problem with them was price and contract. Finally decided to switch and have been extre... See more

We switched from Verizon to CC in 2023. The transition through CC customer service was easy. We were able to keep our same phone numbers. The monthly bill is AMAZING. The smartphones (2) we have, has... See more

I'm 71 and have had dozens of phone carriers in my life and since the advent of cel phones. Most carriers are terrible and I've been to small claims court with a few of them. The initial contact... See more

I switched my daughter’s phone to consumer cellular. The whole process was smooth and took about 10 minutes since her phone could do eSIM install. Online CC shows that it will take a few days to compl... See more

We have CC for all of our phone services. Representatives are always helpful and patient. The reason for 3 stars is for two of their products. We have "Home Phone Connect" for our house phone (my husb... See more

My wife and I recently switched from Verizon to Consumer Cellular. Everyone at Consumer Cellular was friendly and great with helping us make the switch quickly and painlessly, and we saved around $10... See more

Raoul did, he works at the Grand Forks ND Target. AT&T was being a HUGE PAIN with the changeover ie delays, misdirected info ...You name it... For over 45 minutes...He remained calm, patient and profe... See more

I always have a great experience with online chat, and my favorite part of Consumer Cellular is that their people live and work in the US, and Consumer Cellular is ONLY in the US. No foreign accent o... See more

Arrived early, works for the area I needed where Verizon and other providers do not. Will only use for that location as I only purchased the 1GB option.

Fast delivery of phone for second line. Great price and easy setup. Very satisfied long time Consumer Cellular customer. :-)

Consumer cellular has top notch customer service they truly put your needs first they are efficient reliable and most importantly knowledgeable I would recommend them to all my friends and family espe... See more

Dealing with Consumer Cellular is always quick, convenient and accurate. Their employees are very pleasant and knowledgeable. And their prices are more than competitive, with their territory coverage... See more

Representatives that speak english and are very knowledgeable. Working with the Tech online to change the Sim cards was easy and very well done.

Ease of the experience summarizes it. User friendly website and easy to reach help by phone. The help line assistance were pleasant, knowledgeable and efficient.

The transfer of my acct to CC wasextremely easy. Ecmveryone that assisted was great. So far no issues with service coverage.

I went into the store, waited 10 minutes. Was helped but little did I know that would not be able to send or get messages. Apparently, your agent failed to delete my AT&T account because Apple was rea... See more

This was the easiest, most supportive process I have ever experienced with a cellular company. From start to finish, it went smoothly. Transferred from Verizon with zero regrets!

Very easy getting new phone and moving old number onto the new phone and transferring all info from old to new.