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COOK Reviews 

53,833
•
TrustScore 5 out of 5

4.8

Food Products Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 15,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste and wide variety of wholesome meals, making it easy to find something special for family gatherings and unexpected guests. People are also consistently impressed by the prompt delivery service and the exceptionally helpful, welcoming staff who make shopping a true pleasure. However, some customers also noted that certain items can occasionally turn out a bit dry or lose their ideal texture after being defrosted. A few people additionally mentioned experiencing minor difficulties with packaging or finding specific product information when browsing in-store cabinets.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the delicious and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the food is always... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as friendly, welcoming, and... See more

Service

Clients share positive opinions on service, highlighting dedicated, friendly, and knowledgeable staff who are... See more

Delivery service

Consumers find delivery service to be efficient, noting that packages and meals arrive promptly and on time.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always upbeat; always friendly, Cook on Bear Flat in Bath has delicious food and frequent offers which makes me feel as if I've got a bargain. Prices are high-ish but the quality of the food a... See more

Rated 5 out of 5 stars

All the dishes purchased from Cook have been very good. Obviously some suit our tastes more than others but none of them have been unpleasant in any way. I shop in Romsey, Wiltshire and the staff... See more

Rated 5 out of 5 stars

I went into the Marlborough COOK shop on Saturday, it was pouring with rain and I'd gone in to buy food for someone who had just lost their wife to cancer (someone did that for our family once and we... See more

Rated 5 out of 5 stars

Excellent food— great to have several products in the freezer for unexpected guests. There is such a wide range— something for everyone and all delicious.Those Portabello mushrooms with risotto are S... See more

Company details

  1. Food Products Supplier
  2. Food Producer
  3. Frozen Dessert Supplier
  4. Frozen Food Manufacturer
  5. Frozen Food Store

About COOK

Written by the company

Frozen meals and puddings hand-prepared in our kitchens using the same ingredients and techniques as a good home cook, so everything looks and tastes homemade. In our Great Taste Award-winning menu you’ll find everything from traditional British favourites and classics of world cuisine to takeaway alternatives, healthy options, and meals for get-togethers.

How to shop
- Nationwide Home Delivery
- Free Click & Collect from COOK shops
- Subscribe & Save with regular deliveries
- 100+ COOK shops nationwide
- Stocked in 1000+ independent retailers across the UK

About COOK
Inspired by the meals his mum batch-cooked and froze in old ice cream tubs, Ed founded COOK in 1997 with his friend Dale, a catering chef. They dreamed of making the world’s best prepared meals and doing business differently from the crowd.

Having helped found the UK wing of the responsible business movement B Corp in 2014, COOK is at the forefront of redefining the purpose of business, so it works for people and the planet, not just profit. We have won a Queen’s Award for Enterprise for our RAW Talent employment scheme, giving people a second chance after prison, homelessness and other challenges. Every year our meals win Great Taste Awards and glowing reviews from customers and in the national press.

Written by the company

Contact info

Promotion box for COOK

Award-winning frozen meals & puddings

Delivered straight to your door

4.8

Excellent

TrustScore 5 out of 5

54K reviews

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4.8

All reviews

(53,833)

15,566 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Stinking got giving 5 meals as a gift…

Stinking got giving 5 meals as a gift after my wife gave birth so didn’t need cook and absolutely horrible every one like genuinely revolting and seeing price that was paid I want a just giving page started up for my auntie who purchased them

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Family party made easy

We have a family party/get together at our house every year. Anything from 18 to 24 people.
I used to do a BBQ but gave that up a couple of years ago (I'm too old...78).
So we tried Cook. Let them do the work!
It was superb! Everyone raved about the food, and it was so easy!. I left it too late get home delivery, but pick up was seamless.
Thoroughly recommend, and when we have dinner parties with our friends (also late 70s early 80s!), we'll not hesitate to use Cook!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Delicious lasagna

I bought a family-sized lasagne from COOK, and it was absolutely delicious. The staff member who served me was very helpful and courteous. Thank you very much for such excellent food and service!

23 August 2026
Rated 5 out of 5 stars

Excellent Food

My wife and I purchased some meals for the first time a couple of days ago.
We were very impressed with the taste and quality of food purchased.
The chunks of beef in the curry was so lean and tender, not a gram of fat or grizzle, the taste was exceptional !!
Macaroni Cheese & Red Cabbage first class !!
All in all, not the cheapest but you pay for quality and that’s what we got 10/10 Thank You 😋

4 September 2026
Unprompted review

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