Cloud 10 Beauty Reviews 

4,932
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times, noting that orders often arrive within a couple of days. Shoppers also deeply appreciate the highly competitive prices, wonderful discounts, and the extremely wide variety of top beauty products available. Many people mention that customer support is always prompt and helpful when resolving queries or replacing damaged items. Some reviewers were not happy with delivery delays, long waiting times, and difficulties in receiving timely refunds. A few other consumers also noted issues with missing items or packages failing to arrive entirely.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting extremely fast and efficient... See more

Product

Customers consistently note positive experiences with product, highlighting the fantastic range of stock,... See more

Order

Users describe positive interactions with order processes, highlighting fast shipping and excellent service.... See more

Service

Reviewers mention positive feedback about service, expressing great satisfaction with the efficient and quick... See more

Price

Clients share positive opinions on price, consistently highlighting that items are cheaper than anywhere... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Cloud10 for all of my hair products for some time now and have always had a great experience. Recently, however, someone decided to help themselves to my shampoo and conditioner and op... See more

Rated 5 out of 5 stars

I placed an order and was amazed that I got a shipping notice within an hour. A couple of days later I received an email from Sarah at Cloud 10 to say that they were monitoring delivery, noticed a del... See more

Rated 5 out of 5 stars

I had a problem occur with my order (entirely not to do with Cloud 10, rather a 3rd party). Luckily I spotted it. Unluckily I promptly freaked out. Sarah at Cloud 10 fixed the problem immediately and... See more

Rated 5 out of 5 stars

Love all the products I ordered and they arrived next day which I was delighted about. I also must say that the customer service is excellent. I had a query answered re my most recent order and also I... See more


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Industry
  6. Health and Beauty Shop

About Cloud 10 Beauty

Written by the company

Cloud 10 Beauty is the ultimate discovery destination for top beauty brands. Boasting fresh new finds, viral sensations, and classics, Cloud 10 Beauty is always ahead of the trend! Find hero products, niche brands or firm celebrity favourites in their wide range of categories including makeup, skincare, haircare, body and wellness products.

On the hunt for beauty brands you know, love or want to discover? Cloud 10 Beauty offer brands like Benefit Cosmetics, Redken, Alpha-H, First Aid Beauty, PIXI, iGlow, Vita Liberata, CeraVe, Aveda, The Ordinary, Emma Hardie, This Works and Olaplex to name a few!

The Cloud 10 Beauty’s app is designed to give you quick, easy access no matter where you are. Whether you’re on the go or relaxing at home, shop your fave beauty brands from the palm of your hand. Discover new product launches, the latest trends and be included in exclusive app deals.

With an in-house team of experts, Cloud 10 Beauty are always on hand to answer queries on live chat, email and socials giving advice to customers that ranges from skincare consults, hair how-to’s and makeup tutorials!

Cloud 10 Beauty offer fast delivery no matter where you are in the world. They offer free shipping offers, free samples at checkout and many free gift offers. As Ireland’s No.1 Online Beauty Retailer, Cloud 10 Beauty take pride in putting our customer at the core of everything that we do.

Cloud 10 Beauty brings you the good stuff! No fuss. No drama. Just your wishlist, delivered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,932)

863 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Cloud 10 Beauty logo

Reply from Cloud 10 Beauty

Hi Divine,
We are so sorry to see your review.
Our customer service team had send you an email on the 24th August to let you know that your package had been marked return to sender due to an issue with the address. The email may have gone in to your spam/junk folder?
If you let our customer service team know the full delivery address we would be more than happy to have the order reshipped to you.
Niamh

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look