I would highly recommend CDiscount in France. Our Hisense fridge freezer was delivered 7 days after it was ordered and we were kept informed every day. The price was good and the service excellent.... See more
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I am giving Cdiscount 5 stars only so that you will read my review. They are simply the worst company ever. They allow sellers to sell fake products on their site and then disclaim all responsibility.... See more
There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the misse... See more
We ordered and payed for a tent using a big part of my husbands illicado cards from his work .. for some reason cdiscount annuled the command .. we just went to order something else with our cards and... See more
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Company details
About Cdiscount
Written by the company
Cdiscount, le e-commerçant français engagé depuis plus de 25 ans
Créé à Bordeaux en 1998, Cdiscount est aujourd’hui l’un des leaders du e-commerce en France. Chaque jour, des millions de clients nous font confiance pour leur proposer un vaste choix de produits — de l’électroménager à la maison, en passant par le high-tech, le sport ou encore le jouet — toujours au meilleur prix.
Notre fiabilité repose sur des engagements concrets :
- Des prix bas confirmés par rapport au marché.
- Une logistique française innovante, qui garantit une livraison rapide et efficace.
- Une offre de plus en plus responsable : produits reconditionnés, Made in France, moins énergivores et certifiés.
Avec plus de 10 000 partenaires marchands et un programme de fidélité plébiscité, Cdiscount s’attache à défendre le pouvoir d’achat tout en accompagnant ses clients vers une consommation plus durable.
Contact info
France
- www.cdiscount.com
4.1
Great
285K reviews
Asks customers to review
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CDiscount always delivers with good…
CDiscount always delivers with good refurbished products... can't beat it : )
5 March 2026
good deals and customer service
There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the missed discount.
30 April 2026
Unprompted review
Cdiscount never lets me down !!!
24 April 2026
super................................
24 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am unable contact company
Second post reply; I attempted to call the number given without success. I called my phone company for help and this did not solve the problem. Why is this company so difficult to contact? Why doesn't this company want my money?
Post reply; I did find the phone number under General Terms and Conditions of Sale, Wow what an interesting place to hide a phone number. But thank you for the info. I will call and make another attempt today. I really want to use this web site. There is mountains of stuff. Thank you.
I am unable to buy anything on this site. I have tried to contact customer service and was ONLY able to connect through WhatsApp. This was not a good experience because you have to wait about 3 munities each time you type a reply or question before you get an answerer and the follow up also takes about 3 minutes each time. Still I persisted. They ended up blaming my bank. What happened was that each time I tried to use the web site to make a buy, the card was not accepted. However it did invalidate my pin for my card. So now I have to go to town and fix this issue. I called my bank and the problem IS NOT WITH MY BANK. I need to find something better than TEMU to order stuff. I was hoping this site would be that... Why does the web site encourage phone calls when there is not a phone number that works from Portugal? Their web site is useless and the customer service is just not experienced enough to help. VERY DISSAPOINTED.
16 April 2026
Unprompted review
Reply from Cdiscount
Hello Michael,
I’m sorry to hear that you’re having issues placing an order.
From Portugal, you can call the freephone number 0800 60 00 45, which is listed in our terms and conditions.
If you have a customer account, I can also pass on your feedback along with your contact details: I will send you a request for information via this website.
Thank you for your reply
Kind regards
Damien
How can we please get some help from…
How can we please get some help from Cdiscount? We invested a lot of money in this company and when it comes to the pay out there is always a story of some sort! Customer service is useless with help!
2 June 2025
Unprompted review
Reply from Cdiscount
Hello André
It sounds like you’ve had a bad experience, and I’m sorry to hear that.
Our customer service team is, of course, here to help if you encounter any problems. I’ll send a request for further details via this website so that your feedback can be passed on to customer services.
Thank you for your reply.
Kind regards
Damien
super c discount
12 April 2026
responsable et sure
10 April 2026
test cdiscount
2 April 2026
Super merci
31 March 2026
Had an order cancelled twice on me now
Had an order cancelled twice on me now. No explanation whatsoever, they put it on hold and then just cancel it 2 days after. Money was taken from my account just fine so I don't see why this order was cancelled. And not even an explanation after the fact.
Edit: I appreciate the reply but I have no idea how to contact you on here. Ordernumber was 467781577 - 2603211550QI6KP and I was never given an explanation except for the initial mail that it was put on hold.
26 March 2026
Unprompted review
Reply from Cdiscount
Hello Yari,
I’m sorry to hear that your order had to be cancelled twice, but there must be a reason for it. In the event of a cancellation, you’ll receive a message from customer services or the seller in your Customer Area to let you know.
I’m sending you a request for further details via this website to find out more: please do reply, stating your order number.
Kind regards
Damien
Facile a commander
28 March 2026
SIMPLE RAPIDE EFFICAC
28 March 2026
Every purchase with cdiscount is a…
Every purchase with cdiscount is a horrible experience. filled with delays. no peace of mind. 100 follow ups to see which package. im fed up. no more buying from cdiscount. amazon is far better
19 March 2026
Unprompted review
Reply from Cdiscount
Hello,
[Update: After checking, your latest order arrived on time. It is available at the collection point as planned: please go and collect your parcel.]
--
I’m sorry to hear that you’ve had a bad experience.
If you haven’t received your order, our customer service team will of course be able to help you. I’m sending you a request for further details via this website to find out what happened: please reply with your order number.
Regards
Damien
perfect tres simple
13 March 2026
very difficult payment system...
very difficult payment system.... only 1 of 5 cards I've tried was accepted. Amazon offers much better payment experience
7 March 2026
Reply from Cdiscount
Hello Olga,
I am sorry that you encountered difficulties with the payment for your order.
This should not happen, and I invite you to contact customer service if the problem occurs again. There will always be someone there to help you.
I hope to see you again soon on the website.
Regards,
Damien
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