Bike Mailorder Reviews 

👌🏻
Delivery was so fast!😳📦💨

Have purchased three bikes and they have always fixed any issues with the bikes smoothly and quickly.

Although their prices and stock are good; there are multiple problems with their webshop: the website only works when language is in german:
for instance when using the dutch language you can only go to "ebikes";
products are still shown when out of stock (why?);
they use an "ai" search bar that does not properly show all products, it takes crazy long to find what your are looking for, and you cant use filter like any other webshop;
also its shows in cart and FAQ that delivery fee should be 6.90, ONLY after giving all the personal information it's suddenly 9.90

The shop stated a 2–3 day shipping time, but after one week the package was still not dispatched. Support was no help, and an issue that should have been handled quickly ended up preventing delivery altogether. Very disappointing.

Ordered a Dia-Compe canti brake for a retro build. Pic shows the black version of the brake with black spring adjuster caps, but it showed up with red ones, making it useless for my build. Mistakes happen, and Bike-mailorder has handled this type of issue really well in the past. This time, however, Bike-mailorder's customer service showed no concern for the inconvenience to their customer and a lot of concern for the cost to themselves of a mistake they had made, all served with an attitude bordering on rudeness. Retailers need to consider that when they make mistakes, they can't just ask their customers to spend time re-packing items, printing shipping labels, and going back to the pick-up point to fix the mistake they made. I don't care that "You can return it free of charge, which already results in high costs for us" I don't want to spend time fixing your mistake.

I purchased a set of mounting plates for a Bosch gen4 smart system and they are as described in listing, the set is original and of quality, pricing is as expected with anything related to Bosch hardware.
All in all good experience with the platform, still looking at what else they got to ofer on the platform and to compare prices with others.

Very good prices and great customer support!! I used to buy from BikeDiscount, but due to very poor customer experience, I have switched to Bike-Mailorder!

Keep up the good work guys!!

Thank you Bike-Mailorder

Competitive price
Fast delivery
Good communication

We need more companies like this taking it to stores likes Amazon. Thank you for great service, fast shipping, great price, and quality product.

This company is doing everything right. Great prices and fast shipping.

Fair prices and prompt delivery. A human customer service representative resolved an issue quickly.

Good price, super fast shipping.
Goods in top condition.

Everything came in good packaging, and one day earlier for good price. Thank you.

I was completely satisfied with my purchase. Everything went smoothly, the products were exactly as described, and the delivery was fast. I highly recommend this shop!

i don't SPEAK GERMAN !!!! and it's impossible to find a button on your site to switch languages, and then you send me a german email ??? we live in a global world, i ordered my tires from you to please roxy who has an excellent youtube channel, you don't need to translate your site to all languages, but english is like the esperanto of europe

Not only did I get delivery or the wrong model, but it was USED. The shop really needs to invest in some sort of quality control of what they ship out. They provided me with a return slip, but the inconvenience caused is a bit inexcusable.

Despite same color order, two different parts arrived with different colors. That excepted, everything was ok.

They forgot to include the full address that I provided, so DHL couldn’t deliver. Once I highlighted this to them, they said ‘ Due to the large number of returns, it is logistically impossible for us to resend returned parcels.

As soon as your return has been processed by our returns department, we will refund the invoice amount.

If you are still interested in the items, please simply order them again via our webshop.’

Incredibly unhelpful. I would not recommend.

Package came quickly very well packed im so pleased with my purchase i got a bargain very cheap love my new motocross helmet 😍well described i was abit weary of this website due to me never ordered from them before but i will defo be buying from them again a trusty website 🤗