B&H Photo-Video Reviews 

331,193
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally easy-to-navigate website, noting that placing orders, exploring detailed product information, and finding technical gear is always quick and straightforward. Shoppers also deeply appreciate the highly competitive pricing, extensive selection of high-quality equipment, and dependable shipping options available for all their creative photography and video needs. Some reviewers were not happy with order handling and support, pointing out frustrating challenges such as severely damaged shipments during long transit or unhelpful customer service responses when seeking exchanges. A few consumers also mentioned experiencing difficulties with unexpected fees or rigid policies regarding product returns and missing items.

What people talk about most

Product

Users describe positive interactions with product, highlighting a great selection of gear and... See more

User experience

Customers had positive experiences with user experience, highlighting that ordering, site navigation, and... See more

Website

Reviewers highlight positive aspects of website, describing it as well-designed, responsive, and a... See more

Order

Consumers find order to be positive, highlighting consistently easy, straightforward, and quick online... See more

Price

Reviewers mention positive feedback about price, consistently noting that costs are great and often the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the deli... See more

Rated 5 out of 5 stars

Backorder item notification was great, allowing me to get an item on order before it was out of stock again. Many people on many websites are ordering this item due to the $100 price drop and most si... See more

Rated 5 out of 5 stars

PayBoo Card. Very easy to place order and navigate website. Have used B&H for decades. Never had an issue. I once bought an expensive camera through them that had a transient problem. The manufactur... See more

Rated 5 out of 5 stars

I have made B&H Photo-Video my go to online shop whenever I need to order anything for my art business. They have excellent pricing, high quality products, and fast shipping. I am always impressed and... See more


Company details

  1. Photo Shop
  2. Electronics Store

Information provided by various external sources

Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

331K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(331,193)

4,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Great website. Easy to navigate. Great reviews. Makes making an expensive purchase a much easier decision.

7 September 2026
Rated 5 out of 5 stars

The Best of Everything

As always B&H offers the best selection, the best prices and the most knowledgeable people. Best of all, they strive to go beyond making a sale to make a happy customer.

7 September 2026
Rated 5 out of 5 stars

B&H - great prices, great selection and even greater people.

B&H Consistently provides some of the best pricing, most reasonable shipping/fees to me as a Canadian while providing awesome customer service and carrying lots of great products we often can't buy locally or have to pay exorbitantly more for (this was true long before the present tariffs, etc.). I literally just saved north of $1000 CAD buying from B&H than a local retailer.

Any issues I've ever had were quickly and pleasantly resolved so ultimately, if you're buying anything and B&H carry it, you're doing yourself a huge disservice by not checking them out.

Thanks!

7 September 2026
Rated 1 out of 5 stars

Beware of B&H scams ?

Beware of B&H scams ?? Looks that the company is kind of hurting like all other companies in the USA . I places Two orders at B&H at late night and find out that I did an error did not apply the one year payment plan so I went back right away to cancel or modify my order and when clicked on it it says CALL real funny one big scam so early morning they posted order shipped THAT IS A LIE plus I've send an email to cancel right away but they cancelled one order the less expensive and thew $199,00 order posted as shipped .I called when I got up where we have 3 hours behind NY but went through hell and its been for three days where my package arrived Las Vegas ready for delivery Tuesday a day after Labor Day . I went through nightmare with B&H and one of there executives that I know where FEDEX told me it is at our hub and they can request a reroute package and so far I see nothing was done....BEWARE do not place any orders on there site at NIGHT meaning after hours and on there SABATH because you will get stuck last time I paid twice shipping $24.00 to ship back an item Tell you what the ere said is that customer will get there package and keep it and if not charge him $1200 and get it back ... They lost not just this order but a Sony FX3 XLR $5498.00 plus a few MG E mount lenses and I kept one order for Apple Studio just because Its a back order and I will get mine this month for about $4699.00 other wise I would have cancelled it . I bought an apple laptop MacBook Pro for $3899.00 from ABT electronics where this order was suppose to be at B&H all I say I can show a proof of purchase I am not blowing air . Many sales they lose because of there stupidity any place allows you to cancel or change at order
WHY B&H NEEDS TO WASTE MY TIME AND CALL THEM TO GET A CLERK THAT DOESNT KNOW WHATS HE OR SHE ARE DOING ...Just beware if what you purchase next time at B&H

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Always a great experience purchasing…

Always a great experience purchasing from B&H! I’ve been a customer for over 40 years and have never looked back. Quality products and outstanding service since day one. Thank you, B&H, for so many years of support and a consistently great customer experience! Peter T

7 September 2026

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