Banner for BARÚ

BARÚ Reviews 

333
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally fast orders arrive, often receiving their packages securely delivered by the very next day without any delays. People also deeply love the personalized packaging, noting that the thoughtful printed messages and sweet details make the entire unboxing experience feel truly magical and special. Some reviewers were not happy with certain beverage varieties that required specific preparation steps or personal adjustments to suit individual preferences. A few other people also felt that there were minor operational issues regarding guest accounts, online ordering options, or occasional delivery and packaging concerns.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the delicious taste and great... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the extremely fast and... See more

Quality

Customers had positive experiences with quality, consistently praising the fresh, delicious taste and smooth... See more

Order

Clients share positive opinions on order, highlighting how easy the process is and noting that items arrive... See more

Service

People report positive experiences with service, highlighting efficient operations and great treatment of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolate... See more

Company replied

Rated 5 out of 5 stars

I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️). I liked it so much I placed an order immediately. It was delivered very fast (the next d... See more

Company replied

Rated 5 out of 5 stars

I discovered one of their products recently, and I love it! I placed an order not long ago, the delivery was super fast, the packaging was great, and the product is really high quality. I highly recom... See more

Company replied

Rated 5 out of 5 stars

Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - an... See more

Company replied


Company details

  1. Tea Store
  2. Chocolate Artisan
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Tea Market Place

About BARÚ

Written by the company

Welcome to Diepenbeek, Belgium, where Gunther & Maarten whip up tasty treats bursting with authentic flavour! ✨ What emerges from their bubbling brains? Only the most wondrous and delicious bites and drinks! Fluffy chocolate marshmallows with delicious toppings, chocolate bars with wonky flavours and decadent hot chocolate & chai.

We want to create our wonderful bites and drinks in the most sustainable way. We focus on socially inclusive and local manufacturing, short supply chains and eco-friendly packaging. With each delicious nibble or sip, you’re supporting positive change! 💚

Visit our webshop or follow us on social media to see new flavours and seasonal specials.

Welcome to the whimsical world of BARÚ!

Written by the company

From our small studio in Diepenbeek, Belgium, we craft lovely lattes & magical marshmallows designed to delight. ✨ What started in the bubbling brains of Gunther & Maarten has grown into a colourful universe of feel-good treats: spiced chai, creamy matcha, cosy pumpkin spice lattes, fluffy chocolate-covered marshmallows & dreamy hot chocolates. 😋 At BARÚ, we're on a mission to spark joy – one bite, one sip, one smile at a time. That’s why we only create what truly wows us. If it doesn’t feel 100% magical, it doesn’t make the cut. We proudly work with local & socially inclusive partners, keep our supply chains short, and pack your treats with care - and conscience. Because sweet moments should also make the world a little sweeter. 🧡 So go ahead, treat yourself. Escape the ordinary. Welcome a moment of wonder.

Contact info

Treat yourself to something sweet! 😋

Delicious chai & matcha, yummy marshmallows and hot chocolates await!

4.7

Excellent

TrustScore 4.5 out of 5

333 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(333)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Very good the product as the delivery

28 July 2026
BARÚ logo

Reply from BARÚ

Hey! Thanks for the lovely review! Enjoy the treats ☀️

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Perfection!

Fast, nice and delicious!

4 August 2026
BARÚ logo

Reply from BARÚ

Hey Charlotte, thanks for the review! Enjoy the treats✌️

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Excellent as always

Fast delivery, excellent customer service, delicious products (I'm a recurring customer).

9 July 2026
BARÚ logo

Reply from BARÚ

Hey Benjamin! Thanks so much for the kind words, love to hear this! ☺️

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Their products are great

Their products are great, and they seem very professional in how they treat their buyers. A fantastic choice if you want an alternative to your usual coffee. :)

17 June 2026
BARÚ logo

Reply from BARÚ

Hey Alain! Thank you for the lovely review! So great to hear ☺️ Enjoy your cosy treats!

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

correct delivery

correct delivery, fair price

18 June 2026
BARÚ logo

Reply from BARÚ

Hey Ladybug! Thanks for the great review, you made our day! 😊

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, clear explanation about the products

2 June 2026
BARÚ logo

Reply from BARÚ

Hey Lisa! Thank you for the great review. Enjoy! 🤗

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Great experience

Great, fresh and tasty product. Fast delivery and personalized experience. Thank you Barú

5 June 2026
BARÚ logo

Reply from BARÚ

Hey! Thanks for the great review, you made our day! 😊

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Delicious and so fast!

The products are good and the delivery is extremely fast! I ordered in the afternoon and was already delivered the next day.

4 June 2026
BARÚ logo

Reply from BARÚ

Hey Romain! Thank you for the great review. Enjoy! 🤗

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Great

Great product and fast delivery

25 May 2026
BARÚ logo

Reply from BARÚ

Hey Mony! Thank you for the great review. Enjoy! 🤗

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

delicious new drinks

super fast delivery and delicious new drinks!

4 May 2026
BARÚ logo

Reply from BARÚ

Hey Ingrid! Thank you for the great review. Enjoy! 🤗

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Love at the first sip

I fell in love with the personalised packaging!
Also I LOVE the pink chai Latte. I drank it for the first time in a cafe around the corner from where I live. I immediately had to ask at the counter how it was made and they showed me your product. It was love at the first sip tbh!

The delivery was fast and reliable! I mean I literally fell in love with the product so I had to buy 6 packs. I guess I’ll have a fun drink everyday for the next 3 months until I’ll have to place a new order! I’d rate the product a solid 10/10 :)

4 May 2026
BARÚ logo

Reply from BARÚ

Hey Amanda!

Thank you for the amazing review. We’re so glad you discovered us! 🥰 Enjoy your lattes!

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

This is my first time leaving a review…

This is my first time leaving a review I loved the Chai but on top of that customer service was really amazing. I couldn't get my package delivered for some reasons and the company stayed in touch the whole time with a really positive attitude. I even received gifts for my patience over the order but I think that was just too sweet of them and they surely made me a permanent customer. No more chai lattes from outside. Baru is the besttttttt💗💗💗

7 May 2026
Unprompted review
BARÚ logo

Reply from BARÚ

Hey Eesha! How nice, thank you so much for the lovely review! We’re so happy we could help you out. Enjoy your lattes! ✨

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

delicious and humble

I ordered my favorite spices. Unfortunately, there was an issue with the packaging, but it was resolved immediately and very courteously, and now I’m even happier than before. I highly recommend both the products and the service <3

25 April 2026
BARÚ logo

Reply from BARÚ

Hi Nicole! Thank you so much for the kind words. We’re glad we could turn that packaging hiccup around for you. Enjoy! 🥰

Sweet regards,
Liezl – BARÚ

Rated 3 out of 5 stars

Premium barista matcha review

✔️ delivered well
✔️ price is good

Semi-mid matcha for something labelled as premium barista. It’s a little less than meh for an every day matcha. Was hoping to get a somewhat okay barista level matcha. Green is more on the khaki side than a vibrant/leaf Green. Can sometimes feel gritty in the mouth so it’s best to use a fine mesh sieve. Had to use a teaspoon and a half for the flavour to go through the soy milk.

4 May 2026
Unprompted review
BARÚ logo

Reply from BARÚ

Hey Mia!

Thanks for your honest review. We’re sorry to hear our Matcha didn’t live up to your expectations. We always strive for a vibrant color and smooth taste, so we’ll definitely take your feedback about the color and texture to heart. Thanks for helping us improve!

Kind regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Love

Fast shipping, lovely products

13 April 2026
BARÚ logo

Reply from BARÚ

Hey! Thank you for the great review. Enjoy! 🤗

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Excellent flavours

Excellent flavours

13 April 2026
BARÚ logo

Reply from BARÚ

Hey! Thank you for the great review. Enjoy! 🧡

Sweet regards,
Liezl – BARÚ

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look