Bagexpress Reviews 

Great! Wonderful! Thank you!

They delivered three bags on one day and the remaining five the following day, which was very odd. Wrapping the bags is also a lot of work. They broke one of our bags, and it arrived with a missing wheel, and they couldn't assist me with that. Besides that, everything else went well. I will commend them on the communication.

Good👍 i like your service

The price charged did not match the price displayed on the website. It is possible that I accessed the wrong link, but this was not evident during the purchasing process.

Additionally, the shipment included several bottles of wine wrapped in bubble wrap. Unfortunately, one of the bottles arrived broken, which affected the condition of the package and part of its contents.

fast and efficient service from the beginning till the end and no issues with my lagguge whatsoever

We were waiting for the pick up 3 solid days. At the end of each day we received a message saying that nobody was home. No phone call, no ring at the door bell. After the alleged 4th failed attempt Bagexpress cancelled the job and refunded with a deduction of 15% for the reversal of payment. Never again BagExpress.

Timely and helpful.

I had a great experience with BagExpress while shipping my luggage from Krakow, Poland to Milano, Italy.

Firstly, it was easier to pack as other services require you to pack it in cardboard. They asked me to just wrap with clingwrap and transparent tape.

Then they had a door to door service.

Lastly, their customer service through email was also great. At the day of pick-up, I emailed them that the luggage has been picked up yet. They replied me within 5 mins to get this resolved.

Bag collected and delivered on time, no complaints.

I accidentally left my suitcase in the last city I had visited. By the time I discovered it, I was 4 hours away. I went online, set it up for delivery and like magic, it was delivered to my hotel. I was so thankful for this service.

Everything is so professional

I had been a satisfied customer of Bag Express for the past 6 years, with trips to and from hotels all over Europe.But this year something changed. Number one it is no longer possible to speak with a human voice for booking or info, and this itself speaks volumes. My most recent experience was disappointing. My bag was delivered on time, but not to destination and I and the hotel are not sure why. There was no sign that there had been any attempt and an email announced that it had been left at Mail boxes and they would return it to sender if it was not picked up by the end of the day. I had to hire a taxi to do this and then decided to pay a cancellation fee for the return, go with Mail boxes, and say farewell to the good old days with Bag Express.

2 of my suitcases were opened. I said to customer service this issue.

Never contact me and I never let the baggage in the pick up point. I was expecting that at least one mail or something but nothing happened.

The reason that I can’t leave the baggage since Monday was festivities Easter Day in Italy so the pick up point was closed.

Absolute SCAMMERS. Used this service in 2023, luggage arrived damaged, but I thought I loaded it too much. Used it now, it arrived damaged again with a HUGE BUMP of a hard plastic, which means it FELL. I was out from the city for Easter and my boyfriend received it and didn't check. Arrived on the 3rd of April, I send them my claim on the 10th with all the pictures "before" and "after". Their answer: you should make a claim within 7 days, now we can't help you. Even though according European law doesn't include day of the event (3rd), but starts the count with next day. So yes, on the 10th it is still legally possible to send the claim, but these scammers WON'T ACCEPT IT. Now 2 times out of 2 I paid not 50€ for delivery but around 200€ considering the price of the luggage! Insane! CHOOSE OTHER COMPANY IF YOU WANT YOUR LUGGAGE TO SURVIVE.

It was so great experience

Fast effective delivery and costumer support