Babypark Reviews 

Babypark always has what we need! We love the store, their great staff and selection. We've bought all our furniture, our carrier, our stroller and the buggy from them. Could not recommend more!

I'm trying to communicate with them to request my invoice. I sent a WhatsApp message a month ago and I was ghosted. Now, I'm looking for an email in their website and the link is broken. Impossible to communicate with them.

I contacted Babypark on the day I received my Medela Motion InBra breast pump because it caused severe pain and I wanted it inspected under warranty. I received no reply for over a week, my service request disappeared, and when I called, I waited 30 minutes before the call was disconnected. Very disappointing customer service.still waiting for my refund. I won’t shop here again.

Very disappointing experience. I received the house bed for my daughter in the wrong colour. For one week, I have been trying to contact customer service to arrange an exchange, but I have received no response despite several attempts.

Communication is also very difficult because there is no customer service available in French, which makes solving the problem even harder.

I am very disappointed with the lack of support and follow-up. For such an important purchase, I expected a much more professional after-sales service.

Great experience at Babypark! They have everything new parents need in one place, with a huge selection and the best prices. The staff were friendly and helpful, making shopping for our baby easy and stress-free. Highly recommended!

​While Babypark’s customer service communicated well at the beginning, their ultimate solution orientation and rigid reliance on the manufacturer, Maxi-Cosi, is highly problematic.
​Our Maxi-Cosi Iora Air baby cot suffered a severe structural failure after less than four months of use, becoming completely unstable and wobbly. Babypark insisted that I use the manufacturer's exact part descriptions to file the claim. I followed everything meticulously, providing same-day replies and repeatedly sharing comprehensive evidence, including multiple videos and images. Despite this precise cooperation, no viable solution has been offered. As an online customer residing in Belgium, being instructed to physically transport a defective item to a brick-and-mortar branch in the Netherlands for inspection is entirely unreasonable.
​We have been left without a resolution since the third week of June. Because this product has a strict developmental limit (max 9kg/6 months), the delay means my child will soon outgrow it entirely, rendering any delayed replacement useless. Requests for a standard refund or exchange have been ignored while Babypark waits for the manufacturer.
​Babypark needs to honor its direct legal obligation to the consumer rather than allowing the manufacturer to dictate the terms of customer care. Retailers must maintain the business flexibility and commercial leverage to resolve clear product defects independently. Furthermore, Maxi-Cosi's assertion that this structural issue is safe is deeply concerning, and a glance at Maxi-Cosi’s shocking corporate reviews on Trustpilot indicates a systemic issue with their post-purchase evaluation. I expect a prompt and realistic resolution.

The delivery was super quick and the products are qualitative and correspond to the description on the website

We purchased a Chicco Next2Me co-sleeper from Babypark, but it arrived with a damaged bottom board straight out of the sealed box. We reported it immediately and provided photos.

What followed was over three weeks of waiting, repeated follow-ups, and very little communication. During this time, my wife reached 38 weeks of pregnancy, and we repeatedly explained that we urgently needed a safe bed for our newborn.

The solution Babypark offered was disappointing: either wait another 2–3 weeks for a replacement part or return the entire bed first before they send a replacement. They refused to send the replacement first, even after we explained that we cannot risk being without one of the most essential items for our baby just before the due date.

Mistakes happen, but the lack of urgency, empathy, and flexibility in resolving this issue has been extremely disappointing. To make matters worse, their contact forms on the website also didn't work.

I expected much better customer service from a company specializing in baby products.

The order should have been delivered tomorrow but has been postponed a week because an item is not in your warehouse. Why not send the full shipment and send the missing item later? Or give me an option to cancel this order without having to call you and be the 12th person on the line waiting to speak to customer service… they fixed it really fast but took me 28 minutes on the phone…

UPDATE: the given time has passed and no contact from babypark. I’d like a refund of the products that were never delivered. I’m tired of waiting!

I ordered 3 items on 30/05 (2 sleep bags and 1 parasol), parasol was not in stock but would be expected in a few days. Usually baby park deliveries all items altogether, it was a surprised that I received only the parasol and the 2 sleepbags were not delivered. Status of my order BN1359577 says “delivered” but never received them.
Tried to contact customer service on 05/06, never got an answer (it’s 09/06).

I still have another order that I bought a few days ago (I have a gift card so I’m spending it) but now I’m not sure if I will ever receive the items too. Disappointed, but not surprised as it is not the first time this has happened (delayed in delivery).

First time I bought from baby park was very good (all my baby furniture + all other baby items) so I was expecting the same service bur apparently if it’s low value they don’t care.

Shame!

I was going to be in the Netherlands for only one day and needed a stroller to travel with our kid, so I bought one on their site well in advance to make sure I'd actually have it in time. A few hours after the purchase, I received an email saying the stroller was out of stock, even though nothing on the website had indicated that. The email said it would arrive within the week, and since they had a lot of good reviews online, I didn't want to stress out about it. Still, just to be sure, I tried reaching out by email and WhatsApp, and got essentially no response.

As the date approached, I still had no news of the stroller arriving at the warehouse or being shipped, so I called several times. When I finally got an agent on the line, they told me it wouldn't arrive until about two weeks later, which would be after the date I'd already be in Amsterdam. In the meantime, I had seen on their own website that they had this exact stroller in stock in one of their physical stores, so I asked if it could be shipped from there. They told me that unfortunately they couldn't do that.

In the end, I preferred to ask for a refund, and we left to buy another stroller elsewhere.

I'm quite disappointed at how this played out. I ordered well in advance specifically to be sure I'd get this stroller. If the site had shown the real stock status, I would never have bought it in the first place.

If the email had given me the real arrival date instead of a vague "within the week," I would also have canceled much sooner and found a better option, instead of now being too late to get that exact stroller.

On top of that, they could have made the effort to ship it from one of their physical stores that had it in stock. I cancelled three days before my arrival, and a package shipped from one location to another can easily arrive well within three days. The agent didn't even bother trying.

A promised delivery that was effectively false, no response on email or WhatsApp, and no willingness to find a solution. A very poor way to treat customers.

Ftm and checked a lot stores. Never had problem. Great service

The website stated that orders would be shipped the same day by 11:59 PM. I placed my order early this morning. However, it’s been 5 days and it still hasn’t been shipped. We didn’t expect this kind of delay; we placed the order based on that information. We didn’t receive any warning about this. If it’s not going to be shipped, please update the information on the website. We expect our product to be shipped immediately. We bought it as a gift and need to take it with us.

I ordered the full set of dubatti e2 stroller but I only received half of the items and the car seat is not in the right colour… the delivery guy told me that it was all the articles when he delivered. I contacted Babypark on WhatsApp, mail and via websites. I’m still waiting for an answer, I m really disappointed and stressed since I really need the stroller and the right car seat for when the baby will come. I bought the stroller on march 14th.

Great communication. What we ordered wasn’t in stock and they tell you exactly when they expect it and when you should receive it.

The store itself is great but delivery is touch and go. I am not talking about DHL or PostNL but Babypark sending an email a few minutes after I purchased a discounted Womboo that they no longer have the item in stock.

Annoying but not the end of the world. However no refund was initiated automatically. I physically went to the store weeks later and just bought a full priced one instead.

I bought and paid for a product and then I receive an email that it is out of stock, why does it then exist as in stock on the app/website? I have no idea what “will let you know once its back in stock” means time wise

Exceptional customer service via Whatsapp. I received multiple vouchers I wished to use toward stroller. I am near the end of my pregnancy and unable to physically go to the store. They handled everything for me online and stroller arrives within two weeks. This took so much stress out of my third trimester.