Arch Insurance US Reviews 

Absolutely diabolical.
A close family member passed away overseas, and at the same time my older sister suffered a stroke. I provided everything I had, including MyChart records, yet they kept demanding more documentation and moving the goalposts.
The representatives were rude, condescending, and completely lacking in compassion. I spent countless hours fighting over a $300 claim.
Save yourself the stress and don't buy this insurance. When you actually need it, don't expect them to make the process easy.

Never used it. The new company (Metropolis) waited until the last minute to send to me the archdisability app after losing my paperwork.

Gate One should not sell this companies SCAM insurance. Had my chiropractor who is a physician in North Dakota send them two letters regarding my terrible back and hip pain, could hardly walk or sit, and still denied my claim. I have had this insurance on multiple trips, but never needed it. They could at least give me back my money I paid for the worthless policy.

Paying $400 per person for Travel Insurance is a mistake, when they'll do whatever it takes to deny any type of claim. Lost 1 day from tour for flight cancellation, then had injury when leg was pinned between train and platform when missed step and lost 2/3 of day's tour with cuts and bruises. Only requested reimbursement for cab fare and pharmacy expense of $62 and they're denying any claim without medical confirmation. I could've used ambulance, but wasn't incapacitated. Shame on them, don't waste your money, they deny!

it was so easy. I had a change in my length of time to be out of work and it was so simple to let them know and receive the appropriate checks.

Got into a long debate about our trip delay whether it was caused by a breakdown or subsequent damage caused by the tow truck. For some reason I received a small portion of what I claimed with no explination for the payment.

I got a great support, especially I`m living in Europe ... thank you so much!

Being hurt and in so much pain, why did I have to handle all of the paperwork? My payments out of my check are consistent every single week. I had to have documents filled out by doctors, then get those documents to your team when your team should have made direct contact with the doctor's office, that's the way it should be. My bills are due on consistent dates; my disability payments were not! I used savings to pay bills and then supplemented as your payments were received, real inconvenient not to mention I lose out on interest! That is not practical. I feel like a service is paid for every week consistently for 52 weeks a year. That service should include a member of your team contacting the patients care provider for the backup documents to provide benefits in a timely manner! It is easy information to obtain, so do it! What if a patient is completely debilitated and has no one to take care of your paperwork?? Do they just not get paid? It was a ridiculous process and lazy on your part. Alos, in your documents you as when will the patient be back to work. I had three doctors give the same reaction which was how the hell do I know! Who is the nitwit that put that question on there?? That tells a lot about the true nature of an insurer. Get them back to work so the money flows! I bet you wish you never sent this survey to me! I don't fluff or pad anything! You met a straight shooter who tells it like it is! I work too hard and pay for services I expect to work as hard for me when the time comes. I should be burdened with paperwork while I'm down! That's like getting kicked! DO BETTER! MAKE AMERICA GREAT AGAIN!

Our return flight from India in the end of February was cancelled due to increment weather. We had to end up buying 2 one way tickets with a different airline departing >24 hrs after our original flight , so, we can return for work on time. We got a feedback from Arch Insurance Claims Team within 24 hrs of filing our claim that we needed a letter stating a cancellation reason from our airline in addition to the documents we had submitted. Our claim was approved w/in a couple of days of us submitting the letter AND received our payment 5 days after. The whole process was done within 10days!!! We appreciate the service & efficiency of the Claims Team. We will definitely use the Arch Insurance US for our future travels.

Never received any benefits - still waiting for follow up filing.

I’ve been out of work 7 weeks and haven’t heard a word from anyone on my claim.

The Director spent time with me on the phone discussing a complex PFL situation. She was empathetic, shared great information, and truly partnered with me

Cassandra sandoval is amazing she helped us every step of the way with all our questions. She got back to us immediately which was such a comfort to have the answer and guidance she provided us. She is amazing one in a million employee that gets 10 stars from the Carlisles. We thank her so much!!! She helped us for over 2 months not just one day

I had no issues filing my claim. It helped that my doctors office was on top of filling out their portion and getting it back to Arch quickly. I didn’t have to wait too long for my checks.

Arch Insurance work very quickly. I don't have to wait months to receive my checks.I just wish we would get direct deposit.

Arch Insurance excels in every category that matters to us. Their speed of service is industry-leading—rarely exceeding a two-hour turnaround, which is a massive advantage compared to the standard 24-hour wait times elsewhere.

They offer tight, competitive pricing on renewals and new business, with a refreshing willingness to be flexible when a deal requires it. It is clear they understand their niche deeply; their products are well-researched, their decision-making is sound, and they always follow through on their commitments.

Working with Tony, or any employee at Arch Insurance has been wonderful. The consistency, response time and knowledge are top notch! Statutory doesn't come naturally to most people, but Tony and teammates at Arch know their stuff and are sharp!! I look forward continuing to work with each Arch Employee!

This company somehow mistakenly approved me for my maternity leave disability claim and months after receiving my benefits, they contacted me and expected me to correct their error and give them back the money I received! I had to go through a very complicated ordeal with NJ state disability. It took approximately two years of stress and filing loads of paperwork with the state. I was just recently able to resolve the issue, unbelievable. I do not recommend this company at all. If a claimant has the option to avoid filing a claim through this company and going directly through the state, I strongly recommend they do.

The process to file was easy. The response to questions were answered quickly.

My experience with arch so far is great. Great full that they can help me in my time of un employed, really helpful. Thankful for their understanding of you not having a job at the moment so they give you a hand to still be able to manage yourself. I recommend everybody that is in need of disability to trust them with their process to help you, if you are approved they with definitely help you with your needs. Thank you for your help & pray for you guys to keep on growing.