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Aldermore Bank Reviews 

6,222
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 280 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the exceptionally helpful staff and efficient customer support available both online and over the phone. Customers also find the platform very straightforward for setting up new savings accounts and managing daily banking needs. Consumers note that competitive interest rates make financial investments rewarding over several years of loyal saving. Some reviewers were not happy with occasional website access issues and unexpected server downtime preventing normal account management. A few other people also felt that mortgage applications involved frustratingly long processing delays and difficult communication channels.

What people talk about most

Customer service

Consumers find customer service to be ambiguous, reflecting a wide division in experiences. Many reviewers... See more

User experience

Customers report positive experiences with user experience, highlighting clear and straightforward online... See more

Service

Reviewers highlight positive aspects of service, consistently praising efficient processes and helpful staff.... See more

Website

Clients share positive opinions on website, highlighting that the platform is easy to use and navigate when... See more

Staff

People report positive experiences with staff, highlighting pleasant and helpful phone interactions with real... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My overall experience is very good. I find their savings and cash ISA rates very competitive and I have now been saving with them for around 5 years and no issues. The only reason I haven't given 5... See more

Rated 5 out of 5 stars

My wife and I trust Aldermore. Very efficient yet friendly and excellent customer services by phone and on line. Communication is very good and setting up accounts is straightforward. They offer a goo... See more

Rated 5 out of 5 stars

I have been with Aldermore for many years. Their ISA interest rate is very competitive, I can access my account online, and if I need any extra customer support, I can ring the help desk and speak to... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service everytime and you get to talk to a real human being. The savings rates have always been some of the best and I now have a number of accounts with them as do other members of... See more


Company details

  1. Bank

Written by the company

We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths. From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success. We call it banking for the bold. To get in touch, follow this link: www.aldermore.co.uk/help-centre/contact-us


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(6,222)

235 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Codes dont work

Hi, just opened account but had verification code that didn't work. Not very good especially after they took my money quick enough

4 September 2026
Unprompted review
Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with. Easy process to open an account without compromising security. Easy to access accounts held which are kept in date order so it is easy to see which matures first and when. Excellent interest rates always.
I would certainly recommend them for savings.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Several years great service from the Aldermore

I've saved with the Aldermore for several years and have always found them competitive and easy to deal with. The on-line service is very easy to negotiate and on the odd occasion I've needed to speak with somone they have been very helpful and easy to contact.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Competitive interest rates on fixed…

Competitive interest rates on fixed term bonds and very easy to manage money especially when it comes to the many and flexible options when they come to maturity. The website is easy to navigate also. Would like to see an App in the future

1 September 2026
Unprompted review
Rated 5 out of 5 stars

It is very easy to navigate the website…

It is very easy to navigate the website and to transfer funds. When I pay funds in I always get an acknowledgement from Aldermore. I have been banking with them for several years and I have never had an issue with them. The interest rates offered are fair and very reasonable.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, simple to use account set up and customer support lady who i called was very helpful.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

I have been trying to get an answer out of Aldermore for 6 weeks!

I have been trying to get an answer out of Aldermore for 6 weeks its a relatively simple question relating to a debenture that i just need a side letter for. They lost my first email and are taking weeks to respond since receiving the second. They turn their phone lines clean off - this is abysmal service which the consequence being a lucrative purchase is likely to fall through for me.

27 August 2026
Unprompted review
Aldermore Bank logo

Reply from Aldermore Bank

We’re sorry this has been your experience and would like to look into this for you. Please message mortgage.advisers@aldermore.co.uk using Trustpilot as the email subject, with your full name, contact number and postcode, and we’ll contact you directly. Thank you.

Rated 5 out of 5 stars

My wife and I trust Aldermore

My wife and I trust Aldermore. Very efficient yet friendly and excellent customer services by phone and on line. Communication is very good and setting up accounts is straightforward. They offer a good range of products with a variety of rates for savers and interest is always paid on time. Can’t praise Aldermore enough and recommend them to other savers.

23 August 2026
Unprompted review

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