Avis Biludlejning Reviews 

Jeg har lejet biler hos Avis gennem mange år, men denne oplevelse har været den dårligste, jeg nogensinde har haft.

Under vores ferie i Sverige begyndte bilen pludselig at vise en serviceadvarsel. Vi kørte straks til et autoriseret værksted i Göteborg, hvor mekanikeren konstaterede, at bilen var væsentligt forsinket med service. Værkstedet kunne imidlertid ikke hjælpe, da de ikke har en samarbejdsaftale med Avis.

Det er efter min opfattelse helt uacceptabelt, at en udlejningsbil udleveres uden at være serviceret efter producentens forskrifter. Når man lejer en bil, forventer man naturligvis, at den er sikker, vedligeholdt og klar til brug.

Det værste var dog Avis' kundeservice. Jeg forsøgte gentagne gange at ringe for at få hjælp, men det var umuligt at komme igennem. Som kunde stod vi derfor alene med problemet.

Da vi rejste med små børn, turde vi ikke stole på bilens driftssikkerhed og valgte derfor at begrænse vores kørsel væsentligt. Det betød, at vores ferie blev påvirket negativt, fordi vi måtte aflyse flere planlagte ture.

Jeg forventede en langt højere standard fra en international udlejningsvirksomhed som Avis. En bil uden nødvendig service kombineret med en kundeservice, der ikke er til at få fat i, er ganske enkelt ikke acceptabelt.

Jeg håber, at Avis tager ansvar for sagen og forbedrer både kvalitetssikringen af deres biler og tilgængeligheden af deres kundeservice. Indtil da kan jeg desværre ikke anbefale Avis på baggrund af denne oplevelse.
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Very disappointing experience with Avis – rental car delivered without required servicing

I have rented cars from Avis for many years, but this has been the worst experience I have ever had.

During our holiday in Sweden, the vehicle suddenly displayed a service warning. We immediately drove to an authorized repair shop in Gothenburg, where the mechanic confirmed that the car was significantly overdue for servicing. However, they were unable to carry out the service because they do not have a service agreement with Avis.

In my opinion, it is completely unacceptable for a rental car to be handed over without being serviced in accordance with the manufacturer's requirements. When you rent a car, you expect it to be safe, properly maintained, and ready to drive.

What made the situation even worse was Avis' customer service. I repeatedly tried to contact them by phone to get assistance, but it was impossible to get through. As a customer, we were left to deal with the problem entirely on our own.

As we were travelling with young children, we did not feel safe relying on the vehicle and therefore significantly limited our driving. As a result, we had to cancel several planned trips, and our holiday was negatively affected.

I expected a much higher standard from an international rental company like Avis. Delivering a vehicle that is overdue for service, combined with customer support that is effectively unreachable, is simply unacceptable.

I hope Avis takes responsibility for this matter and improves both the maintenance of its rental fleet and the accessibility of its customer service. Until then, I cannot recommend Avis based on this experience.

Charged me three times the amount on the contract due to mistakes by the agent. Once I noticed it, I got in contact with customer service but ofcourse they are not able to help, so the only solution they offered was for me to dispute the charges with the bank, despite them admitting to having charged me wrong amount. Disputes with the bank takes 90 days to resolve. So, essentially, Avis has now stolen ~10 kDKK from me and is refusing to pay it back, and I just have to live with maybe getting them back in 90 days. I will wait a couple of days to see if they react to this, or I will submit a claim to the consumer ombudsman

If I could I have given them 0 stars! First they overcharged me 72 euro(I got them back after 3 weeks).
And then over a month after I have left Portugal they charge me 90 euro again without any mail or why? What the f!!!! I can’t call Avis Portugal. Im not gonna use Avis anymore!! Stay away!!!! Avis please contact me!!!

This is the 3rd time I tried to rent a premium full size car by AVIS, and the 3rd time the reservation was changed to smaller a smaller car. first 2 times in Germany and now in Denmark
First time we didnt know utill we were there, second time they called us just 2 hours before pickup. This time i recieved an email 4 days ahead

Really bad experience.

We were insulted by welcome staff and treated like worthless people.
Upon bringing the car back, they pretend we had made a very small (3,5 cm) damage to the wheel, which we didn't (we could not check the car upon pick up because it was in a dark parking area) and they are now charging us 500 euros!!
To anyone renting a car, apply the avis / budget staff own advice: "next time, if you are not happy, do rent somewhere else"
Outrageous!!!

On pick-up of car (in Nov in a snowy Denmark) I was told car did not have winter tyres and that it was illegal to drive a car in ice or snow without them!

So they rented a car to me that could not legally be driven! Seemingly, they saw this as an optional extra (for which you have to book in advance). Hidden in the small print it did mention the requirement for winter tyres and a cost, but there was no indication of such advance booking requirement.

Besides, I don't think that the car being drivable is an optional extra! Maybe I should have checked whether the steering wheel was included too!

Never use AVIS if you are going to rent a car.

It was the worst service I have experienced in a long time.
It took me over 40 minutes to get a car.
When I returned the car they tried to make me pay €130 for an insurance that I had never signed for.
They finally chose to accept but they still deducted the money from my account and more. I had paid for the rental from home but they deducted an additional €350.
And I can't get in touch with anyone.

Where do I start....

Arriving in Pisa airport to collect my car on the 13rd of October 2025 - and returning 6 days later!

This is for sure the worst experience ever with a car rental agency, what a pity I did not read the reviews before.....!

I am an Avis Preferred Plus customer, whatever that means. Nonetheless I was scammed at the counter by the clerk - who apparently charged me for an insurance (which I already had from my Mastercard Platinum) and additional charges, which amounted to more than what I actually paid for the car for the 6 days I had it..... What the f'''''k

DO NOT USE AVIS - there are so many others to choose from - who actually care about their customers. Who does not cheat them - and who is authentic and serviceminded....!

I will never use Avis again for sure.

I rented a car from 4/8/2025 to 30/8/2025. When I wanted to pick up the car, it took more than an hour to be serviced, not because they didn't have staff enough, but because the staff were too busy having fun with each other. When I finally got the car, they had given me a Kia Sportage PHEV, which I was happy about since the petrol in Denmark is very expensive (>AU$ 3.00/liter) until I discovered that they hadn't provided a charging cable and I couldn't get one. The car itself was very dirty both inside and out. When I returned the car, it took more than 15 minutes for the service agent to establish that I hadn't caused any damage to the car and then he "accused" me of having driven too much in the car. This came about because the contract stated that the car had only done 690 km when I picked it up (even if it had done more than 101,000 km) and now the clock showed 103,000 km. I had to explain this to the service agent and also point out that I had free km according to my contract - who would apart from that be able to drive more than 100,000 km in less than 4 weeks. Well, the service agent finally let me go, so that I could catch my flight home to Australia.
Afterwards, I filed a complaint to Avis, and a few days later I received this reply:
"Dear Paw,
Thank you for taking the time to tell us about your Customer Service experience. We appreciate your feedback since it helps us improve our service and your rental experience.
I'm sorry to hear there was a long waiting time at pick up. Waiting time is to be expected when you travel during the peak season of Summer, such as with hotels and flights, but I do agree that one hour wating time is long, and I apologise. For the inconvenience I would like to offer you a 230 Euro discount voucher: (attached voucher)
For the inconvenience of the car, I would also like to offer you a free upgrade voucher: (attached voucher)
When I checked the vouchers, it was NOT a 230 Euro voucher, but a 20 Euro voucher.
Questioning this, the Manager claimed that it was a typo, and she wasn't willing to stand by her initial promise!
What a poor experience! Never Avis again!

They're pirates! I rented a car from Avis at Copenhagen Airport, and they haven't returned my €300 deposit for alleged damage to the car, even though it wasn't defective. I should opt for a more reputable company.

I booked a car with Avis for 1–4 August 2025. The original price was DKK 2,662.14.
Within 48 hours I modified the booking online, removing extras, and the new price was DKK 2,036.10.

Despite Avis’ own policy stating “Free cancellation/full refunds on Pay Online bookings up to 48 hours before rental begins”, I was refused the refund of DKK 626.04.

This condition is not shown during booking or modification, only hidden in a 28-page PDF buried deep on their website.

I find this misleading and contrary to EU consumer rights and Danish marketing rules. I am still waiting for a refund and will escalate to the Danish Consumer Council if not resolved.

Very disappointing experience — I expected better transparency and customer care from an international company like Avis.

Having always had great service and excellent cars (mainly from Avis at Aarhus airport), this time I was given a really old car without warning, apology or the option to choose a car from a different band in Billund. It had nearly 90,000 km on the clock and boy did it feel it. I drove 140km to my summer house and was immediately prompted to change the batteries in the key! The lever for the fuel cap was impossible to find and should have had a sticker or something on it to help. To add insult to injury, they’re now chasing me for supposedly having damaged this old piece of …. I feel everything was done to make sure I had the worst possible experience this time.

We waited 2 hours because they couldn’t find our car and it needed to be cleaned, excuse after excuse. Queue is taking hours even if there only is 10 persons in line. Worst renting service I’ve tried.

SCAM! STAY AWAY AT ALL COSTS.
We rented a car at LAX. I made sure to get written proof that no extra fees would be added once picking up the car, because i read a few things online. After written proof i felt i was safe.. But i was wrong. After a 11 hour flight, 40 minutes of waiting for a completely filled shuttle and 23 hours of no sleep, I get to the pickup point, and the Avis employees tries to force me to almost pay double the price. I refuse, but she keeps insisting that either i'm gonna leave without a car, or i'm gonna pay double. Since i'm now stranded in the middle of nowhere 23 hours no sleep, i don't see it as an option to go wait another 40 minutes for a filled up shuttle to try and go find another rental company last minute, so i'm feeling forced to accept her scam. She also lies to me and says only 160 USD will get added, the rest i will get back when i return the car. Whatever she could say to get me to sign the agreement. Guess i'm kind of not surprised that this was also a lie and a total of 300 USD was charged extra. The rental price before hand was agreed to as as only 350 USD.

To make matters even worse: the car that i got smelled a bit like cigarettes. I didn't notice a lot in the beginning (smelled a lot like perfume), but especially after being parked in the sun the smell started coming. And after a few days i found a half smoked cigarette in the car door. SUPER DISGUSTING.

At all costs stay away from this scam company. Scaming and lying seems to be a part of their business model. What a shame.

We rented a car from Avis as I was going up to Denmark where my grandad had just died. And the manager at the front desk. We had booked over avis.com instead of avis.dk so the coverage we have wasn't vaild. The manager informed us we should know have known this as it is known in the business. when we said we weren't in the business or renting and leasing cars, and told him to give us the car he said no and promptly canceled our reservation as he was unhappy with our attitude and refused to rent us a car. After wich they were unwillingly to give us a confirmation of the cancelation and they were unwillingly to provide us with a name so we would be unable to place a bad review.

Stay away - last time I came there to pick up a car at Billund airport - the key box didn't work - and there was nobody there to help. The information in the SMS, Mails and App was outdated too, so just a big mess of wrong information.

I have been President Club for several years - but I'm not going to use Avis anymore - they have not responded to my mail at customer service either.

We had a very disappointing experience with Avis at Copenhagen Airport. When we returned the car, the counter staff assured us that both the deposit and the remaining amount would be refunded once we returned home. However, despite waiting for months and sending multiple emails, we have yet to receive our refund. Their customer service has been unhelpful and unresponsive, failing to resolve the issue.
Having rented cars in many countries without issues, this was frustrating and unprofessional. We expected better from a global company and caution others about this location.

I recently rented a car from AVIS, and the entire experience was frustrating from start to finish. I booked a small car online, but when I arrived at their Kolding branch, they made me sign the contract before telling me they didn't have the car I booked. Instead, they tried to give me a bigger car, which I did not want or need. The whole point of booking a small car was because that’s what I needed at the time!

Their customer service was shockingly poor. After some back-and-forth, they claimed they could get a small car from another customer who was returning theirs that day, but they refused to call the customer and confirm because they were "too busy."

Then, they told me there was a small car available at their Billund branch, but instead of arranging for the car to be brought to Kolding, they expected me to drive to Billund to pick it up. Since I urgently needed the smaller car, I had no choice but to drive there myself.

To make matters worse, they charged me twice despite saying they wouldn't. I have been trying to resolve this issue for the past 20 days, but customer service has been useless. The Kolding and Fredericia branches admitted there’s a problem with their system that caused the double charge, but despite multiple promises, nothing has been done to fix it. I've been running from one branch to another, wasting my time, while they continue to hold onto my money.

I want my money back, and they can deal with their system issues whenever they want, but it shouldn’t be at the cost of their customers!

We rented a car for 2 days. Danny at the counter was very helpful. But after we returned the car in the drop off location early in the morning, we were emailed showing an extra $200 for cleaning the dust on the rear door and some small dust also in the front seat floor!

Furthermore, the final payment they took from the card was even +$200 without any explanation!! A $240 rental suddenly became $770!!

We have been using Avis in various countries happily but this was a horrible experience! We are still waiting for answers from the customer service…

No way we are renting a car from them again in Copenhagen… and you shouldn’t either if you want to go back home happy…

We arrived in Heathrow Tuesday 19/8/24, too pick up a car wich we have rented through fdm Denmark, problem with it.but we got help from Simran who was very good and efficient at her job.she was the best.Thank you Simran

Best regards from Niels-Jørrn