Terrible application
I was using the pp 10 years ago. Back then when you request a reset password link - you wait a whole day for the mail. They did not care much when we reported this.
Today, when you already have 2FA set up you can get a create a new 2FA by force process tiggered without an explanation. You immediately inform the cyber security team due to this. This is actually their normal process.
Some people get the opposite - they get a notification that they will loose access to their account if they don't set up 2FA (new 2FA we have existing 2FA). To do that they need to log out and in again. They never get the create new 2FA popup. Now we can only wait to get locked out and request technical support.
There is no account manager for mid size clients. Its possible there is no account manger for big ones either :D They do what they want - buyers be ware methodology.
To add the application looks like ti was made in Visual Basic in the 90s. 25 yeas later it looks the same.
Reply from Nmbrs