Usefull, but the transaction fees are awkward to deal with
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Poder usar a aplicação com simplicidade e ter ajuda no atendimento quando for necessário
Company replied
The little notes / facts on purchase notifications brighten my days. Keep it up! ;)
Company replied
It was great opening the account but I don’t know why I can’t use the account to deposit
Company details
About Monese
Written by the company
We make it easy to manage your money – wherever you are in the world. We create financial freedom for all of us that live, work, travel, study or send money abroad.
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The peace-of-mind money app
Written by the company
- We make global local
- We've got accounts in GBP, EUR or RON that let you receive your salary, spend like a local, withdraw money from any ATM, and send, request and receive money locally and internationally in 19 currencies.
Contact info
London, United Kingdom
- support@monese.com
- www.monese.com
4.3
Excellent
54K reviews
Asks customers to review
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Reply from Monese
Thank you very much for your review!
Reply from Monese
Hi there- welcome onboard and thank you very much for your review!
worst service deduct on transfer and…
worst service deduct on transfer and receiving money as well
6 September 2026
Reply from Monese
Hi there- we can understand the fee on your account can be unexpected, as new pricing plan has been introduced for customers on the Pay As You Go plan, which includes a fee for incoming transfers received into the account.
For customers on the other plan, incoming transfers is free.
You can find more information about our plans and fees on our Pricing Page here. https://www.monese.com/our-pricing
Reply from Monese
Hi there - we're happy to hear that and we're glad that you enjoy using Monese. Thanks for your review and feedback!
Reply from Monese
Întotdeauna mă bucur să am clienți mulțumiți ca tine! Mulțumesc!
Reply from Monese
Thanks for the review. If you like our app, would you mind rating us 5 stars? That would be very encouraging for us!
Reply from Monese
Hi there- we're happy to hear that! Many thanks for your review and your feedback!
Very limited services and i will never…
Very limited services and i will never put my money here ever again
5 September 2026
Reply from Monese
Hi there - sorry to hear you've experienced issues with your account. We're constantly working on improving our services, so we'll make sure to share your feedback with the rest of the team.
Please send us a message to community@monese.com so that we can look into this for you as soon as possible.
Easy application to use
5 September 2026
Reply from Monese
Hi there - we're happy that you like our app!
received my salary and they immediately…
received my salary and they immediately blocked my account.. customer service don't seem to care that I can't eat or pay my rent..
absolutely appalling
happy to remove this review if my issue is solved
3 September 2026
Unprompted review
Choose monese great choice 🤩
5 September 2026
Reply from Monese
Thank you for your support; we really appreciate it!
Reply from Monese
Hi there - we're happy that you like our app!
It takes a long time to receive bank…
It takes a long time to receive bank transfer and the help chat could definitely be improved
5 September 2026
Reply from Monese
Hi there- thank you for taking the time to let us know your feedback. We know how important it is to stay on top of your payments. You can view the processing time for transfers here: https://support.monese.com/en/articles/54-how-long-does-it-take-for-money-to-land-in-my-account. If it takes longer than the processing time, please contact us at: community@monese.com.
You pay to add and then pay to transfer…
You pay to add and then pay to transfer out! Ahhhhhhh too much
5 September 2026
Reply from Monese
Hi there! Thank you for taking time to let us know your feedback. The fee is charged on the basis of the plan: You can view our pricing and fees here: https://www.monese.com/fees-and-limits/uk-personal-fees-and-limits-02-03-2026 . Please let us know if you have any other question.
Easy to set up
5 September 2026
Reply from Monese
Hi there- welcome onboard. We appreciate the feedback! Please let us know how we can earn your 5 star rating!
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