I honestly don't have words for this clinic. I met one of the most chillingly unproffesional doctors here. He asked me if I was ill or if I was distracted by my "boyfriend" when l came to seek help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
WARNING: This is not a health insurance company. It is a scam. Block / Hang up any contact attempts from Medicare immediately. Not sure how this still exists in Portugal. All positive reviews are fake... See more
Company replied
I HAVE WRITTEN TO MEDICARE 3 TIMES. SENT A PACKAGE BACK YET NO REPLY. Urology City Hospital Nottm have chased them up through their weekly rep but still no help. They specialise in Soma Therapy ED hel... See more
Company replied
I just got off the phone with Shawn Osborn. He was courteous and very very knowledgeable. He took the time to look through all the Medicare plans. He ended up saving me over 100$ a month. I was fo... See more
Company replied
Company details
Written by the company
A Medicare tem como principal missão proporcionar aos seus clientes o acesso às melhores condições de cuidados de saúde e bem-estar. Criamos soluções à medida dos clientes para que possam aceder à serviços de elevada qualidade ao melhor preço. A Medicare é uma empresa de capitais 100% portugueses que democratizou o acesso à saúde privada para milhões de famílias. É com orgulho que apostámos em soluções inovadoras que mudaram para sempre o dia-a-dia dos portugueses.
Contact info
Rua Rodrigues Sampaio n.º 103, 1150-279, Lisboa, Portugal
- (+351) 219 441 113
- info@medicare.pt
- www.medicare.pt
1.8
Poor
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spam calls every day
Spam calls every day. Don’t even try to sign up. Avoid at all costs. I’ve blocked about 8 numbers by now, it’s a new number every day
29 August 2026
Unprompted review
Don't get trapped!
I am extremely disappointed with the way Medicare has handled my request to cancel my plan.
Our family circumstances have changed significantly. We have recently had our second baby, my husband has now also lost his job, and financially we simply cannot justify continuing to pay for a service that I do not use. We already have other medical cover, and I have not used Medicare at all this entire year. Right now, our financial priority has to be our children and their health and wellbeing.
Despite explaining all of this repeatedly, Medicare continues to tell me that I am tied into the agreement until at least March and must continue paying.
What makes this even more frustrating is the way the supposed contract has been handled. I did not physically sign a contract, Medicare has not been able to provide me with a signed contract, and the contractual information provided to me was in Portuguese, not English, despite the fact that I do not understand Portuguese well enough to properly understand contractual terms.
Their customer service throughout this process has also been completely unacceptable. I have specifically told Medicare in writing that I need to communicate in English. Despite this, they have repeatedly called me in Portuguese. Each time I explain that I cannot understand them, I am told that somebody who speaks English will call me back — only for the exact same thing to happen again.
I feel like I have had to continuously chase this company simply to get basic assistance, while they continue expecting me to pay for a service I do not use and can no longer reasonably afford.
I am not asking for anything unreasonable. I am asking Medicare to take our changed financial circumstances into account, cancel this unused service immediately, stop any further charges, and confirm the cancellation to me in writing.
This entire experience has been incredibly frustrating and disappointing. I will update this review if Medicare resolves the matter properly.
17 July 2026
Unprompted review
Not worth it
I have medical insurance in several countries around the world and i thought i would have medical insurance in Portugal, very bad decision to go with this company, i cancelled the policy 6 months ago but they are still deducting money from my account, it's OK, they will fail because they are a bad company, just going after money with nothing to offer, i had several tests done just to get a 2nd opinion, OMG, RUN FORREST RUN, i didn't get any special treatments or discounts, the consultations were 20 euro cheaper than full price, no reason to be with them, you will sign a 2 year contract and pay 20 euro per month whether you use it or not, it's not worth the cost, no special doctors or treatments or discounts, shop around and go elsewhere.
30 July 2025
Unprompted review
Reply from Medicare
Hello,
We are sorry to hear that your experience with Medicare did not meet your expectations.
First, we would like to clarify that Medicare is not a health insurance company, but a health plan that provides access to a network of healthcare providers with agreed conditions and preferential prices. The benefits available depend on the type of service, provider, and plan subscribed.
Regarding your cancellation request and the charges you mention, all contracts are managed according to the terms accepted at the time of subscription, including their duration, renewal conditions, and cancellation procedures. If you believe payments continued after your cancellation request, we would like to review your case to verify the status of your contract and any subsequent charges.
Concerning consultation fees and discounts, these may vary depending on the healthcare provider and the specific medical service, as each partner applies the agreed conditions within the Medicare network.
We regret that the plan did not provide the value you expected and appreciate your feedback.
We remain fully available to review your case in detail and provide any clarification through our Customer Support channels:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
What type of B's company is this you…
What type of B's company is this you answer All their questions and they say they will send a letter to my lawyer in 65 days What are they typing one letter a day Get rid of these people and put robots in their place absolutely B's!!!
26 June 2026
Unprompted review
Reply from Medicare
Hello,
We are sorry to hear about your dissatisfaction and regret that your experience has led to this perception.
Medicare aims to handle all customer requests and communications as efficiently as possible. However, some situations may require additional review or validation, which can result in longer processing times depending on the nature of the case.
We would like the opportunity to review your case and provide an update on its status. Please contact our Customer Support through our official channels:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
I HAVE WRITTEN TO MEDICARE 3 TIMES
I HAVE WRITTEN TO MEDICARE 3 TIMES. SENT A PACKAGE BACK YET NO REPLY. Urology City Hospital Nottm have chased them up through their weekly rep but still no help. They specialise in Soma Therapy ED help but its the worst treatment with a situation which should carry a special care and concern.
8 May 2026
Unprompted review
Reply from Medicare
Hello,
We are sorry to hear about your experience and regret that you feel your communications have not received the attention you expected.
At Medicare, all written correspondence received through our official channels is registered and processed.
We would like the opportunity to review your case in detail and verify the status of your correspondence and any pending requests. Please contact our Customer Support through the following official channels:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
Horrible service
Horrible service! Absolutely impossible to cancel the contract!
28 May 2026
Unprompted review
Reply from Medicare
Hello,
We are sorry to hear about your dissatisfaction and the negative experience you describe regarding the cancellation process.
Please note that Medicare contracts follow the terms and conditions accepted at the time of subscription, including duration, renewal rules, and the applicable notice periods for cancellation requests. All cancellation requests submitted through the official channels are registered and processed according to these contractual conditions.
We regret that your experience led you to feel that the process was difficult. Medicare aims to provide clear information and proper support throughout all stages of the customer relationship, including contract management and cancellation procedures.
We remain fully available to review your situation individually and provide any clarification you may require through our Customer Support channels:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
I am still warning people from abig…
I am still warning people from abig SCAMMER MEDICARE.....
Medicare is a big lier, the only proof is to get my money back.
Medicare has the same crime of scam with several victims.
I am still looking for any organization to help me and my friends to get our money back.
Please take care from the big SCAMMER MEDICARE!!!
WHAT A SHAME... 👎👎👎👎
15 April 2026
Unprompted review
Reply from Medicare
Hello,
We are sorry to hear that you remain dissatisfied with your experience and with the handling of the refund you mention.
Medicare operates according to contractual terms and internal validation procedures, including in situations involving contract termination.
We regret that you feel you have not received sufficient clarification regarding the proof of the refund referenced in previous communications. Situations of this nature should be reviewed individually so that all relevant information and payment records can be properly verified and shared through the appropriate support channels.
We also respectfully disagree with the characterization made about the company. Medicare is a health plan operating under applicable legal and contractual frameworks, with customer support processes in place to analyse and respond to all reported situations.
We remain fully available to review your case again and provide the necessary clarification through our official Customer Support channels:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
Useless
Useless. First time I ask for a doctor visit at home (included for free, unlimited, in our monthly plan) and he never came. I never received the message the woman told me about on the phone, nobody showed up. I was lucky I could go to the hospital instead for my kid and didn't rely on them.
18 May 2026
Unprompted review
Reply from Medicare
Hello,
We are very sorry to hear about your experience and understand how concerning this situation must have been, especially involving your child.
Regarding the home doctor service, Medicare provides access to medical home assistance through partner providers, subject to availability, clinical triage, and operational conditions at the time of the request. In some situations, delays or failures in communication may unfortunately occur, although this is not the level of service we aim to provide.
We also regret that you did not receive the follow-up communication that was mentioned during the call and understand how this affected your confidence in the service.
It is also important to clarify that the home doctor service is not intended for emergency or life-threatening situations. In urgent cases, clients should immediately contact the appropriate emergency services or go directly to a hospital unit. More information about this service and its conditions of use is available at medicare.pt/medico-ao-domicilio
Please note that Medicare is a health plan and does not directly provide medical services, as these are carried out through affiliated healthcare providers and medical partners.
We appreciate your feedback, as situations like this should be reviewed internally to better understand what happened and improve the customer experience.
We remain fully available to review your case in detail and provide further clarification through our Customer Support channels:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
incompetent agents
I just needed a basic prescription and found this company with minimal premiums obviously targeting English speakers.
So call 1 came in Portuguese. No surprises there. I speak basic Portuguese and asked if they speak English because my Portuguese is not good enough. The girl said that an English speaking agent will call me later. Reasonable response.
Call 2 late afternoon — another elderly lady is calling. I explained the same thing very politely in basic Portuguese. She then proceeds to lecture me that I must speak Portuguese since I am in Portugal.
At that point, I started telling her my mind in vernacular English and she hanged up.
I understand that those poor folks cannot do anything else in life and work for minimal wage. So I am not upset. Just enjoying the circus show. Obviously, the company is unable to service foreigners.
27 April 2026
Unprompted review
Reply from Medicare
Hello,
We are sorry to hear about your experience and the frustration you felt during your interaction with our service.
At Medicare, we aim to provide respectful and professional support to all clients, regardless of language or nationality. We regret that your request for assistance in English was not properly handled and that the communication you describe did not meet the standards we expect from our teams.
While we do our best to accommodate different languages whenever possible, we acknowledge that there may be limitations in certain situations, and we understand how this can lead to a poor customer experience.
We appreciate your feedback, as it highlights areas where improvement is needed, particularly regarding multilingual support and communication consistency.
If you wish to have your case reviewed or receive assistance in English, we remain available through our Customer Support channels:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
Limited Value and Unclear Renewal Practices
As a foreign resident in Portugal, Medicare offers little to no practical value. I attempted to cancel my membership after the first year; however, I was a few days past the deadline, as the contract requires three months’ notice. The contract itself is issued in Portuguese and is merely read out over the phone in English.
I raised the point that, under EU legislation, it is considered good business practice to notify consumers prior to the renewal of a subscription. I subsequently managed to speak with a manager who confirmed by email that my membership would only be renewed for a period of six months. However, once this period had elapsed, and after I contacted Medicare regarding an invoice, I was informed that this had been a mistake, and they reverted to the terms of the original contract. Thereafter, any further attempts to engage with them resulted only in the contract being resent.
Although English-speaking service is advertised, it is effectively non-existent in practice. Furthermore, the network of affiliated clinics and services is limited. I would therefore recommend opting for comprehensive health insurance or relying on the public healthcare system.
21 April 2026
Unprompted review
Reply from Medicare
Hello,
We are sorry to hear about your dissatisfaction and the difficulties you describe regarding your experience with Medicare.
Regarding cancellation and renewal terms, we would like to clarify that all contracts are governed by the conditions agreed upon at the time of subscription, including duration, renewal rules, and notice periods. These conditions are provided during the sales process and made available in writing to the client, regardless of the language in which the information is presented or explained. Renewal procedures are carried out in accordance with these contractual terms.
With regard to English support, we acknowledge your comments and regret that your experience did not meet your expectations. While assistance in English is intended to be available, we recognize there may be limitations in certain situations, and we are continuously working to improve accessibility for non-Portuguese speakers.
Regarding the provider network, Medicare operates with a network of affiliated healthcare providers that may vary depending on location, specialty, and availability.
We are sorry that your overall experience did not meet your expectations and appreciate you bringing these concerns to our attention.
If you wish to have your case reviewed in detail, we remain available through our Customer Support channels:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
Careful before you join!
I became a member 11 months ago and want to cancel my yearly renewal as this Medicare really has very little benefits for us and although it seems that they assist English it really isn't like that once you start using the options.
I've called their customer service to cancel my membership and the lady keeps on saying that they have received my request to cancel but her manager will call me to acknowledge? I called 3 times and it's been a week now with no feedback. They obviously want to divert my cancellation request so that I don't give enough notice. Very unprofessional.
30 March 2026
Unprompted review
Reply from Medicare
Hello,
We are sorry to hear about your dissatisfaction and the frustration caused by your experience with the cancellation process.
Regarding cancellations, all requests are registered and processed according to the contractual terms accepted at the time of subscription, including the required notice period before the renewal date. Once a cancellation request is received, it is forwarded for proper handling and confirmation. In some cases, a follow-up contact may be required to verify details or ensure the request is correctly processed within the contractual framework.
We regret that you feel you have not received timely feedback, as this is not the level of responsiveness we aim to provide. However, cancellation requests are not intended to be delayed or diverted, but rather handled in accordance with established procedures to ensure accuracy and proper confirmation.
We would like to review your case specifically to confirm the status of your cancellation request and ensure it is properly addressed. Please contact our Customer Support Service through one of the channels below:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
Terrible experience – no response and misleading information
I had a very disappointing experience with Medicare Portugal.
Before signing up, their website listed multiple healthcare providers as part of their network. However, after joining, I contacted several of these providers (including physiotherapy clinics in Braga), and all of them confirmed they have no agreement with Medicare. This was extremely misleading.
Customer support was equally frustrating. Despite repeatedly requesting assistance in English, I only received callbacks from Portuguese-speaking staff. This made it very difficult to resolve even basic issues.
More concerning, when my husband called on my behalf, I was asked to say “yes” in Portuguese to terms I did not understand. This raised serious concerns about informed consent.
I submitted a formal complaint and request for cancellation on 26 September 2025 and followed up multiple times, including sending a registered letter. To date, I have received no written response whatsoever.
Overall, this has been a very poor experience with lack of transparency, inadequate customer support, and complete absence of communication. I would strongly advise others to be cautious.
19 March 2026
Unprompted review
Reply from Medicare
Hello,
We sincerely regret the experience you describe and the dissatisfaction caused. Thank you for taking the time to share your feedback, as it allows us to clarify some important points.
Regarding the network of providers, Medicare offers access to a wide network of partner healthcare providers across Portugal. This network is dynamic and may vary depending on location, specialty, and agreements in place at a given time.
Concerning customer support, we apologize for any difficulty you experienced with language.
With regard to the consent mentioned, we would like to clarify that Medicare does not proceed with any contractual agreement without the client’s explicit confirmation. All agreements are made based on the client’s free and informed consent, following the explanation of the applicable terms and conditions.
Regarding your cancellation request and complaint, all formal communications are handled in accordance with established procedures.
We would very much like to review your case in detail, including your complaint and cancellation request, in order to provide a proper clarification and resolution. Please contact our Customer Support Service through one of the channels below:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
Big Warning!!!!!
I honestly don't have words for this clinic. I met one of the most chillingly unproffesional doctors here. He asked me if I was ill or if I was distracted by my "boyfriend" when l came to seek help during my studies for my C-PTSD with my husband who is born here in The Gambia. He also wanted me to write my own note about what I was going through and lastly prescribed me medicine which offcourse was some lazy anti depressant prescription just to get me out of there without any knowledge about what I was going through. I got a panic attack in there and told them that I needed to be excused because I didn't feel safe in there. While I was gone the doctor told my husband: You need to send her back to Sweden the illness that she has is going to disturb you too much. Very unprofessional and illegal. He was also one hour late to our appointment. BIG warning. However, I give this clinic two stars because of one other doctor who was a gynecologist that was actually very good at his job and made me feel heard, safe and respected.
I would write the doctors name here for clarification so anyone could avoid going there to be ridiculed or take any of his prescriptions because not to be harsh but that doctor deserves to have his license taken away.
10 October 2025
Unprompted review
Reply from Medicare
Hello,
We sincerely regret the experience you describe and the distress it caused you. Situations involving mental health are particularly sensitive, and it is deeply concerning to read about the way you felt treated during that appointment.
It is important, however, to clarify that Medicare is not a clinic nor a healthcare provider, and does not employ doctors directly. Medicare is a health plan that provides access to a network of independent healthcare providers, who are fully responsible for their clinical conduct, medical decisions, punctuality, and professional behavior.
That said, any report of inappropriate, disrespectful, discriminatory, or unprofessional conduct by a healthcare professional within our partner network is taken very seriously. What you describe does not align with acceptable medical or ethical standards, and we strongly encourage that this situation be formally reported so it can be properly assessed with the provider involved.
We also note your positive feedback regarding another doctor, which we appreciate and acknowledge.
We would like to review this situation in detail, including the provider and appointment in question, so that it can be escalated appropriately. For that purpose, we kindly ask you to contact our Customer Support Service through one of the official channels below:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Once again, we regret the negative experience you had and thank you for bringing this matter to our attention.
Kind regards,
The Medicare Team
Scam
WARNING: This is not a health insurance company. It is a scam. Block / Hang up any contact attempts from Medicare immediately. Not sure how this still exists in Portugal. All positive reviews are fakes created by the scammers (though still out-weighed by negative reviews heavily).
6 November 2025
Unprompted review
Reply from Medicare
Hello,
We regret the negative perception expressed in your comment and would like to clarify some important points. Medicare is not a health insurance company, but rather a legally operating health plan that provides access to a wide network of partner healthcare providers at reduced prices. This distinction is clearly communicated during the subscription process and in all contractual documentation provided to clients.
Medicare operates in Portugal in compliance with applicable legal and regulatory requirements. All subscriptions are carried out with the client’s explicit confirmation, and the conditions of use, contractual duration, renewal and cancellation rules are clearly explained and made available in writing.
Regarding reviews, Medicare does not create or manipulate customer feedback. Reviews reflect the individual experiences and opinions of clients who have used our services, whether positive or negative.
We regret that your perception of our service is so unfavorable and reiterate that there is no intent to mislead or deceive. We remain fully available to clarify any doubts or review specific situations through our Customer Support Service:
Phone: 219 441 113 (weekdays from 8am to 8pm)
Email: info@medicare.pt
Form: bit.ly/medicare-formulario
Kind regards,
The Medicare Team
Reply from Medicare
Thank you very much!
Hold time on phone completely unreasonable
I understand that the medicare info line is going to be congested. Why can't they offer call back or give updates on whether it is a one hour or four hour wait?
12 October 2025
Unprompted review
Reply from Medicare
Hello Geraldine, you have the option to ask for a call back on the call itself.
In alternative, you can use one of the others means os contact:
> Email: info@medicare.pt
> Formulário: bit.ly/medicare-formulario
Have a great day,
The Medicare team.
Poor experience with Medicare cancellation and billing
I want to share my experience with Medicare to warn others. On August 30, 2025, I signed up for a plan remotely, and on the same day I sent a request to their email asking to cancel (i.e. to withdraw). Over the next weeks, I sent several follow-up emails and used their website forms, but I got no reply. On September 4, I noticed an attempted direct debit from my bank, which I disputed. As of September 29, I still have not received confirmation that my cancellation was accepted. Meanwhile, I keep getting SMS messages requesting payment and marketing emails, even though I did not consent to them. This process has been frustrating and confusing, and I feel dissatisfied with how Medicare handled my case
30 August 2025
Unprompted review
Reply from Medicare
Hi Dmitrii Voronko,
It is of our utmost interest to review the situation you have described so that we can provide clarification and adopt improvement measures that meet your expectations.
We kindly ask you to share the details of your case through one of the following channels so that we can verify what is happening:
bit.ly/medicare-formulario
info@medicare.pt
Please include all your personal details so that we can identify your case as quickly as possible.
We look forward to hearing from you,
The Medicare Team
Don't call if you have an emergency
All promises by the salesman, I had a mecical emergency, called the number, most of the time the English option did not work, although this was promised in the sales pitch. Long story short, 29 minutes, 11 calls, numerous transfers and cut-offs later I am still nowhere. A David called me back, asked for my wife's date of birth, said that this did not correlate with what he had on file and told me to start the cycle again. Sure.......
I will gladly take this further with them if they have the inclination, they apparently have the telephone call recordings... let's see...
Follow up : Indeed the wheels do turn, albeit at their own pace. I did receive a return call, a doctor was despatched and arrived that evening and took care of the issue. Thank you
13 August 2025
Unprompted review
Reply from Medicare
Hello Tony, and let us clarify that Medicare medical services are not emergency services.
For emergencies in Portugal, you should always, without exception, call 112.
However, it is always in our best interest to analyze what you describe so that we can clarify and adopt improvement strategies that can meet your expectations.
We ask that you explain the situation using one of the following options, please share your contract and/or card number.
> bit.ly/medicare-formulario
> info@medicare.pt
We look forward to hearing from you,
The Medicare team.
Really bad service level
Unfortunatelly, the service levels promissed by MEDICARE are not followed, therefore i do not recommend this service at all
19 July 2025
Unprompted review
Reply from Medicare
Olá Fatima Oliveira, é do nosso máximo interesse analisar o que nos descreve, se possível com mais informação, de forma a podermos esclarecer e adotar estratégias de melhoria que possam ir ao encontro das suas expectativas.
Solicitamos que exponha a situação através de uma das seguintes opções, partilhando por favor se beneficia ou beneficiou de algum Plano de Saúde Medicare, colocando o n.º de contrato e/ou cartão.
> bit.ly/medicare-formulario
> info@medicare.pt
Aguardamos por si,
A equipa Medicare.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.