Carly device arrived, didn't work. Followed all instructions, still didn't work. Carly sent replacement, doesn't work again!!! Since then I have read lots of very bad reviews about Carly & their poor... See more
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Carly produced codes which don't exist. Tried reporting problem but Carly support said if codes are given, then there is no fault. Scanned same vehicle with Autel and got specific code straight away a... See more
Company replied
App just goes into an updating cycle every time. It has been deleted and reistalld many times but always fails after one check. Not renewed and bought a Toppdon instaead which is far more reliable and... See more
Company replied
I've ordered from this company twice now - initially for my introduction to their product and app experience, which went splendidly, and again to renew my licensing and continue with a different... See more
Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.3
Poor
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fraudulently charged my credit card…
Fraudulently charged my credit card $109.88 for something I never signed up for, nor purchased. If you've ever bought any of their products, pay attention to the corresponding account. And now, when I attempt to use their app, it's like my entire profile has been deleted. Seems very shady.
22 July 2026
Unprompted review
Told me what I needed to know before my…
Told me what I needed to know before my trip to dealer.
11 June 2026
Twice Charmed
I've ordered from this company twice now - initially for my introduction to their product and app experience, which went splendidly, and again to renew my licensing and continue with a different vehicle.
In short? They're excellent.
Highly recommend diving into the world of diagnosing your vehicle status and codes, as well as enjoying the custom route for features.
15 April 2026
3 time sent email asking how to unlock…
3 time sent email asking how to unlock special features no reply
22 July 2026
Unprompted review
It is tailored to my vehicle
It is tailored to my vehicle. I want to unlock for all makes of vehicle
20 July 2026
May use AI-assist with repliesRead more
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Good tool for check of overall health of car
I appreciate lot of features.
Battery check absolutely doesn’t work.
22 July 2026
Reply from Carly Solutions GmbH
We’re sorry if our advertising caused any confusion. Please always check our website’s compatibility section to see what features are available for your vehicle. If you believe a feature listed for your car wasn’t accessible to you, please contact our support manager here: https://support.mycarly.com/hc/en-us/requests/new?ticket_form_id=360000444960. Please include "To Support Manager" in the title so we can prioritize your inquiry. We hope to resolve this and regain your trust.
I was charged £53 for something I never…
I was charged £53 for something I never agreed too.
I payed a 1 year subscription, about £17 to sort out my car and never used it since.
I am a Pensioner and can't afford that money, I HAVE INFORMED CARLY BUT HAD NO REPLY.
IF IT'S NOT SORTED I WILL POST ON EVERY MOTORING SITE I USE INCLUDING I.A.M
I FEEL CHEATED !!
16 July 2026
Carly produced codes which don't exist
Carly produced codes which don't exist. Tried reporting problem but Carly support said if codes are given, then there is no fault. Scanned same vehicle with Autel and got specific code straight away and could perform repair. Very disappointed with Carly.
8 July 2026
Reply from Carly Solutions GmbH
Thanks for your feedback. We understand multiple fault codes can feel overwhelming.
Our approach is to display all fault codes, including non-critical and historical ones, so car enthusiasts can get the full picture of their vehicle’s status. However, when codes are critical, we always make sure to clearly notify you.
This is a deliberate choice to give you as much detailed information as possible. We hope this helps you better understand the situation!
I tried to cancel the subscription just…
I tried to cancel the subscription just days after you charge me for a full year. You wouldn’t credit any of the price even though I hadn’t used the device in ~1 year.
1 May 2026
Was great to start with on my BMW e90…
Was great to start with on my BMW e90 for the first month and then would not read any of the modules.
Complete waste of time and money, have moved to a professional platform in Launch system.
Would not recommend.
31 July 2025
Carly destroyer
Good evening. I have had an engine malfunction message in my Alfa Brera for some time now. A few days after receiving it, I plugged in the scanner. All the lights on the dashboard lit up, and immediately after the temperature control unit lit up, it went out. So the air conditioning and heater stopped working!! Upon inspection at a garage, it turned out fuse F39 was blown due to the Carly!! I no longer trust your device and dare not use it again!!
13 July 2026
Reply from Carly Solutions GmbH
We’re sorry to hear about the issue with your Alfa Brera and the concern that occurred after using the Carly Scanner. We understand why this would make you hesitant to use the device again.
Because this involves a possible technical impact on your vehicle, we cannot assess or discuss the details publicly on Trustpilot. We would like your case to be reviewed carefully. Please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Please write “To Support Manager” in the title or subject of the new ticket so your request can be correctly assigned. Include the vehicle details, what happened during the scan, and any garage findings in the ticket, but please do not share personal data publicly.
Thank you for bringing this to our attention. We want to make sure the case is checked properly and responsibly.
Reply from Carly Solutions GmbH
We’re sorry that you do not want to continue as a Carly member. Carly is based on an annual app license, and we understand that this may not be the right fit for every customer.
If you need help checking your license status or cancellation options, please contact us through our support form so we can review your case individually: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Thank you for your feedback. It helps us improve how we communicate Carly membership, license terms, and cancellation options.
Being honest here
Honestly, paying $120 per year doesn't seem justified if the service can't provide actionable solutions to vehicle problems, unless you have the smart mechanic option (which costs additional $$).
I can go to almost any auto parts store and have my vehicle scanned for trouble codes at no cost. If I still have to spend my own time researching those codes and figuring out the repair myself, I'm struggling to see the value in the subscription.
The real benefit should be helping users move beyond code reading and toward identifying likely causes, recommended repairs, and practical troubleshooting steps. Without that, it's difficult to justify the annual cost.
21 July 2026
I liked that it worked on your phone
I liked that it worked on your phone, but a huge dislike that it took over 30mins to scan, and of course the yearly membership.
21 July 2026
Reply from Carly Solutions GmbH
Thank you for your feedback. We’re sorry our product didn’t meet your expectations. We try to share as much info as possible on our website to help with this.
We understand that everyone’s needs are different, and some might prefer other options. Thanks so much for giving Carly a chance — we’re sorry to see you go.
Laggy awful software with an…
Laggy awful software with an inexcusable pay wall.
Total crap
21 July 2026
Reply from Carly Solutions GmbH
We’re sorry that the Carly App felt slow and frustrating to use, and that the paid license model did not meet your expectations.
Carly is offered as an annual app license that unlocks the digital functions in the Carly App. Without an active Carly license, only basic OBD standard functions are available, while manufacturer-specific diagnostics and advanced Carly functions are part of the digital license.
We understand that performance, pricing, and the difference between free and paid functions need to be clear and reliable for customers. Your feedback helps us improve both the app experience and how we communicate the license model.
Be careful!!!!
Carly device arrived, didn't work. Followed all instructions, still didn't work. Carly sent replacement, doesn't work again!!! Since then I have read lots of very bad reviews about Carly & their poor performance. Devices not working & money being taken after subscriptions are cancelled seem commonplace issues. Look carefully at alternatives before buying!!!
17 July 2026
Carly
Only leaving a review as they keep spamming me to, had it for about 2 years. Both times i turned off auto renew and still had payments just be taken and not refunded. Software its self is ok. slow to connect but decent range of features.
21 July 2026
Reply from Carly Solutions GmbH
We can assure you that we don't refuse cancellations. If you were charged and then canceled, you won’t be charged again once this period ends. Maybe you purchased on the web but only canceled in-app. This is an incorrect step according to how the app store operates. Sometimes, it happens that payment providers allow you to pay up to 30 days later (like with cc or Klarna), but this is not the purchase date. For us, the important date is the license date, not the payment date (as might come later to you).
To help solve this quickly, please contact our support here: [https://support.mycarly.com/hc/en-us/requests/new?ticket_form_id=360000444960]. Please include the title “To Support Manager” so your request is prioritized. We will take care of it as soon as possible.
Review.
Scanner works well for a number of cars. Overall we have 7 in the family and it doesn’t work on the three latest acquisitions
30 April 2026
Misleading & inaccurate diagnosis
Misleading & inaccurate diagnosis. Not to mention a very overpriced app fee
6 April 2026
Reply from Carly Solutions GmbH
We’re sorry that the diagnosis results did not seem accurate and that the app license felt overpriced for your experience. We understand how frustrating this is when you expect clear and reliable vehicle information.
Carly’s diagnostic results depend on the vehicle brand, model, year, installed ECUs, and vehicle software. In some cases, the data available from the vehicle can vary by configuration, which may affect what is shown in the Carly App.
Carly is offered as a digital annual license that unlocks the available app functions. We aim to make the price, license model, and supported functions as clear as possible before purchase.
Thank you for your feedback. It helps us improve how we communicate diagnostic limitations, compatibility, and license information.
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