Wirex Reviews 

INCOMING PAYMENTS HELD / ROBBED.

NO HELP AT ALL FROM CUSTOMER SERVICE
Two transactions deposits sent to my account are nowhere to be seen despite proof from my bank they have been recieved .
Zero Customer support, no time frame.

DO NOT USE THEM
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I sent funds into my wirex account from my bank which I have done many times in the past. FPID submitted to Wirex to prove transaction yet it has vanished into thin air and support do not reply on new Wirex one

Edit - they say they are helping but still no sign of my funds or any explanation of where they are

Sick of this shit. Wirex was once good until wirex one came into play. Wtf is that scam sht had money deposited into wirex then apparently it got lost during the migration!!! Just BS AFTER BS. Same sht with customer support someone will get back to you. Same replies no outcome about where my funds are. RIPOFF MFS!! Its been a week already and no update. Stay right away from wirex one aswell. SCAMMERS

Still no update!! Ya always seem to be resting no answers NOTHING Ticket number 6376389

Ya cant help cause i havnt replied in 3 days? You cant even reply from 2 weeks ago about my missing solana TF

Funds missing after Wirex One migration. Over $200 in PAX Gold disappeared on July 1st. Support chat keeps closing tickets automatically without fixing it. Need urgent help to recover my funds.

I have been complaining about my money on wirex app for 2months, it was on processing one week ago and an agent told me I will recieved it soon, I check today and it has gotten back to open....what is happening... ticket number 6356073

I'm a fully verified Wirex customer. My mother sends me small SEPA transfers (€30–40) and Wirex keeps freezing them "under review" for hours or days with no reason and no questions asked. Same sender, same account, same day: a €30 cleared instantly while a €40 was frozen hours later. One cleared, one didn't — no logic to it.

UPDATE: WIREX ´s own Customer Service AI agrees that it makes no sense:
"If you want this challenged rather than just answered generally, I can pass it to support with the context that two transfers from the same sender were reviewed and approved shortly before, and you also have a Review Team message saying no further information was required for this sender relationship.¨

Later it said that we can never know how long a payment can take to process, basicaly admitting they don t adhere to FCA regulations and provide payments on a random basis.

### UPDATE — 26 August 2026

Unfortunately, the same issue has happened again.

After my previous complaint, Wirex reviewed the situation and explicitly confirmed in writing that **“No further information is required from you in relation to this request, and we will now close this case.”**

Despite that, Wirex has now placed the same type of transfers under review again.

Today, transfers involving the **same sender, same amounts and same underlying purpose** were treated inconsistently: two were cleared while another was rejected.

The only material change on my side is that I changed the crypto wallet. I provided Wirex with a certificate confirming ownership of the new wallet.

I have therefore asked Wirex to explain specifically:

* why the matter was reopened after they had previously closed it;
* why transfers of the same amount and nature have been treated differently;
* whether they considered the wallet ownership certificate; and
* what specific factual difference justifies the rejection.

I remain fully cooperative with legitimate compliance checks. My concern is the **repeated review and unexplained inconsistent treatment of substantially identical transactions**, particularly after Wirex had already reviewed the underlying circumstances and confirmed that no further information was required.

I have now raised this again as a formal complaint and will continue to pursue the matter through the appropriate complaint and regulatory channels if it is not satisfactorily resolved.

They already ran a full source-of-funds check on my mother months ago (I provided a deed of sale of her house), closed it, then demanded the exact same documents again while holding my money — leaving me stranded and unable to pay while I had my young child to collect.

Worst of all: with no real support, I was funnelled toward a Discord posing as Wirex support that tried to get my wallet seed phrase and drain my funds, with no moderator anywhere. Wirex does NOT do support via Discord, and no one legit ever asks for your seed phrase.

Fully cooperated, fully verified, still no money and no explanation. I've filed a formal complaint and will escalate to the Financial Ombudsman and the FCA.

So, after review of allowing my son to open an account, put all his money in and then it be immediately withdrawn by an unknown person all in less than an hour, your response today is “we have made the decision to close your account … we are unable to process any refunds (over £10,000 taken and lost)….we are unable to disclose the specific reasons for this decision …. We apologise for any inconvenience. Why? No explanation? Where is the consumer duty, your AML? Outrageous! This company is dangerous. Please be warned. We will be following this up, working in the finance sector myself, I know that this is out of order on so many different levels.

Since the mandatory migration to Wirex One, I have lost access to my funds. It is a considerable amount and I need it. I have logged many support requests which get automatically marked as resolved immediately. Nobody does anything, they sometimes just say my details have been forwarded to the appropriate department.

They acknowledged the problem and have even apologised but dont do anything to fix it. I have been a customer for years and now this is appalling service. I can't believe I am the only one.
Support tickets 6375860, 6374947, 6374762... and more.

Its been almost 5 weeks. Come on Wirex.

Volevo ritirare le mie cripto mi hanno detto che dovevo installare wirexone e avrebbero provedduto a spostare i fondi poi averei potuto ritirarli. Ho fatto tutto ma.le cripto non sono state trasferite e non posso ritirarle, state lontani e' una truffa.

I wanted to withdraw my crypto, but they told me I had to install Wirexone first. They said they would transfer the funds there and that I would then be able to withdraw them. I followed all the instructions, but the crypto was never transferred and I still cannot withdraw my money. Stay away from them it is a scam.

Terrible technical support.
They refuse to close my account after several tries in the app. I also opened a ticket [#6372983] and they keep saying there are funds. They sent me old information as a proof. Funds I removed a month ago. There are no funds in my account! I show them the snapshots and still no answer. I know my rights. Be careful, they will not close your account. They will keep you in the loop forever. Don't trust this company.

Funds Frozen, Complaint Ignored, Cashback Missing

My Wirex account was suddenly restricted, leaving approximately $3,000 of my funds inaccessible. For days, I've received nothing but the same generic response: *"we're looking into it."* There has been no meaningful update or explanation.

I also filed an official complaint, yet after 5 days there has been no substantive response. On top of that, the promised 3% cashback was never credited, and I'm still missing around $250.

The lack of transparency is extremely concerning. When customers' funds are frozen, repeating template responses without providing real updates is not acceptable.

Looking through other customer reviews, I've seen many people expressing similar experiences with frozen funds and prolonged delays. Some users have even speculated that the company is heading toward an "exit scam." I can't verify those claims, but my own experience has left me with very little confidence in the platform.
My ticket ID: #6372276
I've used several other cashback platforms over the years, and based on my experience, Wirex ranks at the very bottom. Between frozen funds, unfulfilled cashback, and repeated generic support responses without meaningful updates, I can't recommend the platform to anyone.

HI,
Was wirex user for quite a long time. There were almost no problems. But nice things started to happen when migration to wirex one has done. I experienced some USDC deposit problems at first. Deposits were missing. I have even bigger problem right now. Money vanished from my balance, created support case regarding this - wirex support is dead silent over a week. So it seems they don't care about their customers anymore. Advice to anyone, think twice before using wirex for larger sums of money. If someone from wirex decides to help me, as for now I strongly doubt about this, my support case is 6372118.

Long time wirex user and I was very happy with it until this woeful upgrade/migration to wirexone. Migration crashed on the first attempt and after dozens of retries and multiple support cases [#6362805, 6368606] raised to which no-one ever responds. Have no idea if my funds are safe, no updates from wirex, zero support and the removed the old app from the app store. Why?

I am extremely disappointed with Wirex.

I made two instant bank transfers, but only one of them was credited to my account. I have proof of both transactions, including the transfer confirmations, so I can clearly demonstrate that both payments were successfully sent.

What is even more frustrating is the customer support. I have been waiting for over an hour without receiving any meaningful response or even a confirmation that my case is being investigated. When a customer provides all the necessary evidence, the support team should at least acknowledge the issue and provide an update.

At the moment, my money is missing, I have all the documentation to prove the transfers, and I am still waiting for a proper response. This level of customer service is unacceptable. I sincerely hope Wirex resolves this issue as soon as possible and improves its support for customers facing urgent financial problems.

Ticket #6360162
On July 3rd they just restricted my account, no info no details, just locked my app and i have no access to my money, no even access to chat with them as this is available only in app, i opened like 10 tickets and complains and just been ignored, downloaded wirex one and texted in chat there and they keep telling me someone is looking into my case and they cannot help with this, almost a month since my account is restricted and i’m being ignored, I NEED MY LEGAL EARNED MONEY!!!!!!

I am extremely disappointed with Wirex.

On 8 July 2026, my 5,651.601453 USDC transaction was placed under a compliance review. I received an email stating that the review would normally take 24–48 hours and that I would be contacted if any additional information or documents were required.

It has now been almost three weeks, and my account is still restricted. I cannot access or withdraw my own funds.

I have opened three support tickets (#6364834, #6366592, and #6371560), but I have not received a single meaningful response. In fact, I have received no response at all.

I also tried to contact Wirex through the live chat and waited for assistance, but no one responded. I sent emails, but never received a reply. Even my support tickets have been completely ignored.

I understand that compliance checks are sometimes necessary, but keeping a customer's funds inaccessible for weeks without any communication is unacceptable. The complete lack of customer support is extremely frustrating and unprofessional.

I hope a Wirex representative will finally review my case, explain the reason for the restriction, and resolve this issue as soon as possible.

Have been customer for a few years, initially I wasn't pleased with the limit they put on withdrawal of funds, but the move to the new app was seamless, I have a open ticket regarding the earn interest rate which is very attractive, so let's see how quick they respond.

I have been waiting over 3 weeks for a simple crypto refund (POL tokens) back to my original deposit address
(0x6872b6630a3AFcD3117191a8403C2002e13Df7dE).
Support agent Anastasiya promised it would take "up to 5 business days" and flagged it as "URGENT" over a week ago. Since then, nothing has happened.
For the last 3 days, the in-app support chat has completely stopped responding, and I am unable to start a new ticket. This level of communication and delay is unacceptable for a regulated platform.
I demand an immediate update and my Blockchain
Transaction ID (TxID).

UPDATE: Still no response after submitting Ticket #6371952 via the Trustpilot verification form days ago. Support chat in-app is completely non-functional and no supervisor has reached out. Funds are still being withheld after over 3 weeks

Long-time Wirex customer. My original account's email was inaccessible when Wirex One launched, so I couldn't upgrade automatically. Support changed the email on my old account, but by then I'd already created a separate Wirex One account manually — incurring transfer fees moving funds between them.
The core issue: I now have two Wirex profiles under the same verified identity and email, and Wirex doesn't seem to have a self-service way to merge them. My Fixed BTC Earn account (locked until 2028) is stuck on the old profile and won't migrate. This appears connected to the known "Wirexapp-to-Wirex One balances migration issue" listed on your own status page.

This isn't just an inconvenience — my goal is to qualify for Private tier, which requires $25,000+ in total balance. With my assets split across two unmerged accounts, I have no way of knowing if my balance is even being counted correctly toward that threshold.

Ticket 6354415 has been open 4 weeks — only response is "escalated," with no timeline and no confirmation my funds are safe or my accounts will be properly consolidated. Please provide a concrete resolution.

request is 6369167
I provided all the documents and statements from my bank, but the service won't let me withdraw funds in cryptocurrency.
Please review my request and I will change my review.