Winesave Reviews 

21
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TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Worst customer service ever. Virtually, not contactable. Their listed phone number does not accept calls. Multiple emails to customer service, both parent and Australian, unanswered. Promised ship... See more

Rated 5 out of 5 stars

I have been using @winesave pro for several weeks now as part of my wine review process - in the past I used to vacuum seal opened bottles but they'd only last a day or two before starting to oxidize.... See more

Company replied

Rated 2 out of 5 stars

This is a great product in theory but my Winesave Pro cylinder lasted for only a few applications before running out - could not possibly have been 9 litres as it claims on the canister! I think it i... See more

Company replied

Rated 5 out of 5 stars

This product works and the customer service is terrific. Winesave provided me with a free replacement bottle after I felt that my bottle, although a few years old, was exhausted prematurely. Might not... See more

Company replied

Company details

  1. Wine Store
  2. also in
  3. Food Products Supplier

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If you are a happy customer... thank you so much for sharing your review. Write away! If you're an unsatisfied customer... please give us the opportunity to make it right. We will. If you're a potential customer... hopefully these reviews assure you that we care. We do.


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1.7

Bad

TrustScore 1.5 out of 5

21 reviews

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1.7

All reviews

(21)

1 review in the last 12 months

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Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. Virtually, not contactable. Their listed phone number does not accept calls. Multiple emails to customer service, both parent and Australian, unanswered. Promised shipping did not occur. From there, multiple follow-ups, NOTHING. I suspect the product itself must be quite good, but will have to find another outlet. Hopeless.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied

This product works and the customer service is terrific. Winesave provided me with a free replacement bottle after I felt that my bottle, although a few years old, was exhausted prematurely. Might not preserve opened wine for as long, but so much cheaper than a Coravin!

21 May 2021
Unprompted review
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Reply from Winesave

Thanks for sharing your feedback Glenn. Amazing that you still had your winesave for six years - you need to drink more wine! ;)

Rated 5 out of 5 stars

The product is the best. Love wine? Need this.

Winesave is great, it has saved me so much money on wine that would otherwise have oxidised. Its terrific value, and the service is exceptional.

3 November 2020
Unprompted review
Winesave logo

Reply from Winesave

Thanks so much Damien! Appreciate your patience with delivery during COVID. Cheers.

Rated 5 out of 5 stars

Amazing Customer Service!

My parents bought me a winesave pro a year ago. I ended up moving house shortly after and misplaced it until recently. When I first tried using it, I couldn’t get anything to come out. I went onto their website and tried the troubleshooting tips but still had no luck. The website said that if there were any issues to contact them, which I did, but I almost didn’t as it had been so long since purchase to identify this issue. With absolutely no proof of purchase or proof of it being faulty, Matt sent me a new winesave pro, followed up to check I received it and that it was working. Not many companies would do this, especially after all this time. Whilst I’m yet to properly try the winesave pro in a preserving capacity, I’ve been blown away at the customer service I have received and wanted to share my positive experience with Matt and the team. Thank you so much!

6 May 2020
Unprompted review
Winesave logo

Reply from Winesave

Thanks for sharing Syb!

While we do ensure every canister of winesave is tested before leaving the factory floor, it is possible for the odd one to get thrown around a bit too much during transit and arrive damaged.

Thanks again for your patience.

Rated 5 out of 5 stars

wine saver pro

Ran into a bit of a hitch after purchasing a wine saver from chefs hat. Matt from wine Saver went above and beyond to sort it out. Really excellent customer service and the product works like a charm. Thanks matt.

2 April 2020
Unprompted review
Winesave logo

Reply from Winesave

Thanks Asith! Apologies again for the inconvenience. Appreciated the opportunity to take care of you. Cheers.

Rated 5 out of 5 stars

Great product

Great product!
Excellent customer service by Matt Fisher when I had bought a bottle from Dan Murphy’s online.
Matt Fisher sorted everything promptly. Thank you.

23 March 2020
Unprompted review
Winesave logo

Reply from Winesave

Thanks for the review!

Rated 5 out of 5 stars

Great product.

Winesave is a fantastic product, I’ve been trusting it to keep my wines in primo condition. I’m the only wine drinker in my house & now I can enjoy a good drop over 10 days & it’s as good on the 10th day as the first.

5 December 2019
Unprompted review
Winesave logo

Reply from Winesave

Thank you so much for sharing your experience. We really appreciate it! Cheers.

Rated 5 out of 5 stars

This product is fantastic

This product is fantastic! It really does give a bottle of wine an extra few days. It's perfect for when you don't want to commit to a whole bottle, but you'd really love a glass.
The customer service at Winesave is also amazing. They fixed a postal error and sent out my products out again free of charge!
I would highly recommend!

28 November 2019
Unprompted review
Winesave logo

Reply from Winesave

Thank you so much Danielle! Really appreciate your feedback. Savour on!

Rated 2 out of 5 stars

This is a great product in theory but…

This is a great product in theory but my Winesave Pro cylinder lasted for only a few applications before running out - could not possibly have been 9 litres as it claims on the canister!
I think it is a new vacuum pump I need (old one has just about seized up)...

25 November 2019
Unprompted review
Winesave logo

Reply from Winesave

Thanks again JW for letting us know about the defective winesave PRO canister. While we do ensure to have every canister tested before leaving the factory floor, it is still possible for one to become compromised during international freight or local shipping. Hopefully the replacement canister we sent got to you safely this time and it's been working better for you.

Rated 5 out of 5 stars

Great product

Great product, certainly prolongs the life of left over wines.
EVen better, when I contacted about one cylinder which didn't appear to work, got a replacement sent to me with no fuss, and very quickly.

9 November 2019
Unprompted review
Winesave logo

Reply from Winesave

Thanks for the positive feedback and for your understanding. Cheers!

Rated 5 out of 5 stars

i wrote a review yesterday saying that…

i wrote a review yesterday saying that Winesave is really good at preserving wine but that my last two canisters had only done 24/25 applications each. I had an immediate response from Winesave to say that the new pro version will do 150 applications and today two of the new pro canisters were delivered to me here in London. So one thing is clear and that is that this company does care about its customers and its reputation so you can have trust in them! (it will take me some time to see if they really do 150 applications but what a cost benefit if they do!)

3 July 2019
Unprompted review
Winesave logo

Reply from Winesave

Thanks again George for the opportunity to make things right!

Rated 5 out of 5 stars

I have been using Winesave for about 8…

I have been using Winesave for about 8 years now and found it reliable in keeping the wine fresh. One bottle of red was left after treating it with winesave, for 6 weeks at room temperature ( I forgot to put it in the frig) and it was still good when opened. I recommend it's use to all my friends, and occasionally give it for a Christmas present to some.

5 July 2018
Unprompted review
Winesave logo

Reply from Winesave

Thanks Rod, for sharing your experience and for being a such a long standing customer.

Rated 5 out of 5 stars

Winesave- helps to savour wine over a week

If you want to make your wine last for a week in tip top fresh condition, it works every time. I have not tried it longer as I cannot keep myself from finishing it off within a week. Fanstastic value for money, very user-friendly.
Sometimes I open a red for a day, and may use Winesave on Day 1 rather than Day 0- preserves the wine the way you want it. Recommended !!

14 December 2017
Unprompted review
Rated 5 out of 5 stars

I have been using @winesave pro for …

I have been using @winesave pro for several weeks now as part of my wine review process - in the past I used to vacuum seal opened bottles but they'd only last a day or two before starting to oxidize. Now I can say after saving a number of bottles using winesave, that the opened bottles can last safely a week or more with no loss of freshness, aromatics, flavours or any noticeable change! Excellent product!

28 November 2017
Unprompted review
Winesave logo

Reply from Winesave

Thanks for the feedback John. Love your New Zealand Wine Directory site!

Rated 5 out of 5 stars

Great for olive oil too.

I store my olive oil in a stainless steel fusti which is not airtight. To protect from oxidation I need a heavier that air product such as pure argon - other
gases such as nitrogen and CO2 would offer very limited protection in
this setting. Best of all - I can use it for my wine too.

10 November 2017
Unprompted review
Winesave logo

Reply from Winesave

Thanks for sharing Vic. We are seeing more and more olive oil producers and high end olive oil customers using winesave.

Rated 5 out of 5 stars

Such an ingenious product!

Such an ingenious product. Works great. Keeps leftover wine still tasting great. And so easy to use. I can now happily open a bottle to have one glass and don't have to worry about wasting the rest of the bottle if it sits for a few days. I love this product!

22 September 2017
Unprompted review
Winesave logo

Reply from Winesave

Thanks for the review Cheryl! That's exactly what we want to hear. Savour on.

Rated 5 out of 5 stars

Great product

Great product! Really made me feel more comfortable to buy and try more expensive wines. Knowing I could 'winesave' them for later. Great stuff.

22 September 2017
Unprompted review
Winesave logo

Reply from Winesave

Thanks for the review Paul. Please send us your home address so we can come over and drink some of these wines. :)

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