Wing has always had great service and team members. I've used various skill sets, and they are all so professional, kind, diligent and smarter than you think. The capacity of the Wing assistant al... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We have been using Wing for many years and we LOVE THEM!!! We had bad experiences with other places, then we found Wing and they have been so good for us that we have been with them for 4 years now an... See more
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Wing Assistant has been an absolute lifesaver. They matched me with a virtual assistant who is professional, reliable, incredibly dedicated, and genuinely competent. She doesn’t just complete tasks—sh... See more
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Wing has made it possible for our small teams to achieve more. The hiring process was seamless, onboarding was very successful and we are beyond pleased with the Virtual Assistants who have joined... See more
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Company details
Written by the company
Wing Assistant helps businesses stay organised and productive by providing dedicated Executive Assistants, Virtual Assistants, and trained remote talent for critical day-to-day operations. Many companies rely on Wing for high impact executive support as well as administrative work, customer support, marketing assistance, sales development, real estate coordination, and healthcare-related administrative roles. Wing’s service is designed to feel like an integrated part of each client’s team. Every client is matched with a dedicated assistant who learns their workflow, tools, and preferences. A Customer Success Manager oversees onboarding, helps establish routines, and checks in regularly to ensure the partnership is running smoothly. Wing assistants work within the platforms a business already uses, supporting a wide range of CRM, communication, project management, and ecommerce tools. For companies that need more than one role, Wing can also provide Wing Teams complete functional or cross-functional remote teams built around a client’s specific operational needs or growth priorities. These teams offer a scalable way to outsource entire workflows while maintaining structure and oversight. With flexible full-time and part-time plans, Wing Assistant enables organisations to focus on higher value work while keeping everyday operations running efficiently.
Contact info
283 Berkeley, 92612, Irvine, United States
- +1 855-805-8057
- info@getwingapp.com
- wingassistant.com
4.0
Great
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Solei is Awesome!
Solei has been doing an excellent job! She is hardworking, dependable, and incredibly adaptable. She picks up on new tasks quickly, handles changes with a positive attitude, and is always willing to step up wherever needed. I really appreciate her strong work ethic, attention to detail, and willingness to learn. She's been a great asset to my business, and I'm grateful for the effort and dedication she brings every day. Highly recommend!
21 October 2026
Unprompted review
Reply from Wing Assistant
Dear Peter,
Thank you for sharing such wonderful feedback about Solei.
It’s truly rewarding to hear that Solei has become such a valuable part of your business. We’re especially pleased to know that her dedication, adaptability, and commitment to delivering quality work have made a meaningful difference in your day-to-day operations.
We’ll be happy to share your kind words with Solei, as recognition like this means a great deal to our team.
Thank you for your trust, recommendation, and continued partnership with Wing.
Wing Team
B3st Services for 3 months we got great…
B3st Services for 3 months we got great match
15 October 2026
Unprompted review
Reply from Wing Assistant
Dear Marie-Eve,
Thank you so much for your kind feedback.
It’s wonderful to hear that your first three months with Wing have been such a positive experience. We’re genuinely happy that we could help you find the right assistant for your business and that the partnership is off to a great start.
Your satisfaction means a great deal to us, and we’re truly grateful for the trust you’ve placed in Wing. We look forward to continuing to support you and your business in the months ahead.
Wing Team
Do not give this company your money
Do not give this company your money. The sales team at Wing Assistant is hyper-eager to jump on a call and secure a deal, but the moment you hand over a deposit, their customer service vanishes into thin air.
We decided not to move forward with their services before starting. When I reached out to cancel and request my deposit back, my emails were completely ignored. It took three separate follow-ups just to get a single response from their team. They finally acknowledged the cancellation and promised in writing that my deposit would be refunded.
It has now been over two weeks, and they have gone completely silent again. No refund has been issued, and they are ignoring all further communication.
After looking into other reviews online, it’s clear this isn't an isolated incident—unresponsive support and withholding funds seem to be a common practice for them once they have your credit card. Save yourself the headache and look elsewhere for virtual assistant support.
1 September 2026
Unprompted review
Reply from Wing Assistant
Thank you for taking the time to share your experience with Wing.
We’re sorry to hear that the cancellation and refund process did not meet your expectations, particularly around the communication and timing of updates. We understand how important clear and timely communication is, especially when it comes to account and billing matters.
We’ve reached out to the appropriate Customer Success team regarding your concerns so they can review the situation and follow up accordingly. Refund requests and account matters may require coordination across different teams, but we want you to know that your feedback has been heard and is being looked into.
We truly appreciate you bringing this to our attention. Our team is already looking into your concerns as a priority, and we’re working to ensure this receives the prompt attention it deserves. We look forward to getting this resolved for you as soon as possible.
Wing Team
I'm giving Wing Assistant 1 star
I'm giving Wing Assistant 1 star. I hired them for my business for cold calling. For the price we paid, I would have at least expected a FEW good meetings to come from them since we used them for almost a year. There was always emails saying what he/she was planning on doing that day but never any results from the supposed work that was done. It was always just a different way of saying the same thing every day/week/month. It was an absolute waste of money. We got more meetings from a different company that charged much less. Completely unsatisfied with Wing Assistant. They get one star for communication, but I don't pay for words, I want action.
10 January 2026
Unprompted review
Reply from Wing Assistant
Dear Ainsley,
Thank you for sharing your experience with us.
We’re sorry to hear that the results from your cold calling engagement did not meet your expectations. We understand how important it is to see real value from the time and resources you invest in your business, and we appreciate you being open about your experience.
We genuinely appreciate your feedback. We’ve shared your comments with our team and will take them into account as we continue improving how we support our clients.
Thank you again for taking the time to share this with us. We appreciate having had the opportunity to work with you and genuinely value your feedback.
Wing Team
WORST SERVICE POSSIBLE FOR A BUSINESS
WORST SERVICE POSSIBLE FOR A BUSINESS! If you are a US based business, stay far away from this business. They will provide you people that don’t know what they are doing, employees that are stressed out with their work schedule and nothing to rectify the issue. I would not use this service even if if it was offered for free!
They advertise a full time employee for about 1299 USD after a $300 credit, this ended up costing me over $2500 to fix AFTER AN EMPLOYEE WORKED WITH US FOR 10 DAYS! Worst service possible, I am still waiting for someone to get back to me about a refund.
28 August 2026
Unprompted review
Reply from Wing Assistant
Dear Ralf,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We take concerns about the client and assistant experience seriously. Every engagement has its own circumstances, and when concerns arise, our team works to understand the situation, review the details, and determine the appropriate next steps in accordance with our service policies.
To ensure this review is related to Wing Assistant and so we can look into the matter properly, we encourage you to connect directly with your Client Success Manager, who is best positioned to review the details of your engagement and discuss any outstanding account matters with you.
Thank you, and we look forward to hearing from you.
Wing Team
Promising Concept, Poor Execution
I came to Wing looking for an experienced virtual assistant who could hit the ground running. What I got was a very different experience.
My first assistant logged over 12 hours in her first week with no meaningful output. Core tasks like inbox management, Clockify updates, and invoice processing were either left incomplete or had to be redone by me. She then went out sick and was replaced. During that entire period I was promised credits in writing by my Customer Success Manager. Those credits were never applied.
My second assistant was a genuinely hard worker with a great attitude. But he had no prior VA experience and required daily training from me, which completely defeated the purpose of hiring through an agency that markets itself as providing trained, managed talent.
When I mentioned my work requires dual monitors, Wing's solution was to suggest their assistant use a computer lab or that I purchase a monitor for them myself. Let that sink in. I'm paying a premium agency rate and being asked to provide equipment for their staff.
The Customer Success Manager took 18 days to respond to a billing concern. The response arrived the same day a new invoice hit my account with no credits applied despite two written commitments to do so.
Here's the reality: Wing is not an agency. They are a sourcing platform. The people they place are new to Wing, untrained, and unmanaged. You are the trainer, the manager, and apparently the IT department. You can find better quality assistants on Upwork for a fraction of the cost, with full transparency on experience and pricing, and no hidden fees.
If you have the time to train and manage someone yourself, you don't need Wing. If you don't have that time, this service will cost you far more than it saves.
A significant disappointment and a waste of money. Proceed with caution.
13 March 2026
Unprompted review
Reply from Wing Assistant
Dear Samar,
Thank you for taking the time to share such detailed feedback regarding your experience with Wing.
We’re sorry to hear that the service did not meet the expectations established during your onboarding and sales process. While we’re pleased that you recognized the effort and attitude of your second assistant, we understand your frustration regarding ramp-up time, responsiveness, and the level of operational support you expected from the engagement.
Wing is designed to help businesses scale operational and administrative functions with dedicated remote support. However, the level of autonomy and specialization required can vary significantly depending on the role, systems, and workflows involved. Your feedback regarding communication, training expectations, equipment concerns, and billing follow-through is valuable and has been shared internally with our team for review.
We appreciate the opportunity to have supported your business and thank you again for your candid feedback.
Wing Team
Keeps daily work moving without constant follow-up
We started using Wing Assistant because too much of our time was going into admin and coordination work. We didn’t want to hire full-time, but we also needed something more reliable than ad hoc freelancers.
What works well is having a dedicated assistant who stays consistent and learns how we operate. We can assign tasks, share context once, and then build from there. Over time, it becomes easier to trust that things will get done without checking every step.
There is a bit of ramp-up in the beginning while the assistant learns your processes, but once that’s in place, it becomes a steady part of how the team operates.
Overall, it helps us stay organized and keep work moving without losing visibility or control.
20 April 2026
Unprompted review
Reply from Wing Assistant
Dear Lera,
Thank you for taking the time to share your feedback.
We’re glad to know that Wing has helped provide a more dependable operational rhythm for your team and reduced the need for constant oversight on recurring work. Establishing continuity and building process familiarity over time are central to how many clients successfully integrate assistants into their workflows.
Thank you for the opportunity to support your business.
Wing Team
I worked with a great rep
I worked with a great rep. They were extremely helpful in locating the right VA for the role and tasks at our company. They were very diligent and attentive in getting our feedback on the progress with our VA to ensure we were not only a good match, but a contributor to the team. If the VA was not right fit, he immediately had a replacement. It's time that we saved searching gig sites and their technology give us a dashboard that easy to assign tasks and see the progress.
13 March 2026
Reply from Wing Assistant
Dear Anthony,
Thank you for sharing your experience with Wing.
We’re pleased to hear that our team was able to support you in identifying the right assistant for your organization and ensure the collaboration developed smoothly over time. Maintaining close communication and making the process efficient for our clients are priorities for us, and it’s encouraging to know this was reflected in your experience.
Thank you for your partnership.
Wing Team
Spent money, got nothing
Spent money. Got nothing in return.
They were not able to find candidates and stil kept the money. won't answer to my emails
14 February 2026
Unprompted review
Reply from Wing Assistant
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
To ensure this review is related to Wing Assistant and so we can look into the matter properly, could you please let us know which representatives you were working with? You can send the details to us directly so we can investigate and help resolve the issue as quickly as possible.
We take concerns like this seriously and would truly appreciate the opportunity to review what happened and make things right.
Wing Team
Partnering with Wing Assistant
We partnered with Wing Assistant to provide customer service coverage for our non-business hours. We needed coverage from 4:30 pm to 8:00 am M-F and 24-hour coverage on the weekends. Our Wing teammates provided this coverage without any interruption to support our basic business functions. They easily integrated into our tech stack making communication with our Wing teammates seamless. They did a tremendous job of supporting our customers and prospects throughout the entire partnership.
1 December 2025
Unprompted review
Reply from Wing Assistant
Dear Keith,
Thank you for taking the time to share your feedback.
We’re glad to know that Wing was able to support your extended coverage needs reliably and without disruption. Hearing that our teammates integrated seamlessly into your workflow and contributed positively to customer and prospect engagement is truly appreciated.
Thank you for your trust and partnership.
Wing Team
Wing Assistant has been an absolute lifesaver.
Wing Assistant has been an absolute lifesaver. They matched me with a virtual assistant who is professional, reliable, incredibly dedicated, and genuinely competent. She doesn’t just complete tasks—she owns them. My workweek is smoother, more focused, and far more productive because of her. I honestly can’t imagine operating without her at this point. If you’re on the fence about a VA, Wing makes the decision easy.
10 December 2025
Reply from Wing Assistant
Dear Kevin,
Thank you for sharing your experience with Wing.
We’re encouraged to hear that your assistant has become such an integral part of how you operate and that the overall experience has brought clarity and productivity to your work. Supporting clients in a way that feels dependable and long-term is central to how we approach our partnerships.
Thank you for your continued trust.
Wing Team
A great overall experience
Working with Wing Assistant has been an amazing experience. I use them for VAs for our Real Estate companies and they have become valued parts of our team. They do a great job matching you with the right team members and I was surprised how quickly they learned our systems. I will be using them more and more as our company grows!
12 January 2026
Unprompted review
Reply from Wing Assistant
Thank you for sharing your experience with Wing.
We’re pleased to hear that our assistants have integrated well into your team and have been able to support your operations effectively across your real estate businesses. It’s especially encouraging to know that the onboarding process was smooth and that your team was able to ramp up quickly.
If there’s ever anything you need, your Client Success Manager is always happy to help.
Thank you,
Wing Team
Have recommended to multiple people
Overall, my experience with Wing has been wonderful. I have recommended Wing to multiple contacts of mine looking for virtual assistant services, and my company has since onboarded additional Virtual Assistants since we initially began working with Wing. The assistant that I specifically work with, Anne, is absolutely incredible. She is a joy to work with, communicates effectively and proactively, and has helped make our tasks more efficient and productive.
30 December 2025
Unprompted review
Reply from Wing Assistant
Dear Marysa,
Thank you for taking the time to share your feedback.
We’re pleased to know that your experience with Wing has been consistently positive and that the support you’ve received has contributed to greater efficiency across your team. Hearing that Anne has been such a valued and effective partner, and that you’ve felt confident recommending Wing to others, means a great deal to us.
Should you need any assistance moving forward, your Client Success Manager is always available to support you.
Happy Holidays,
Wing Team
Excellent service
Excellent service. Wing cares about their clients and they always seek providing me the best optimal solution.
24 December 2025
Unprompted review
Reply from Wing Assistant
Dear Idan,
Thank you for taking the time to share your experience.
We’re glad to know that Wing has supported you with care and responsiveness, and that our team’s efforts to identify effective solutions have added value to your work. Your trust is sincerely appreciated.
Should you need any assistance, your Client Success Manager is always available to support you.
Happy Holidays,
Wing Team
My assistant is awesome
My assistant is awesome. She's always on point, great at communicating and eager to learn. I really appreciate her support!
22 December 2025
Reply from Wing Assistant
Thank you for taking the time to share your experience.
We’re glad to know that your assistant has contributed positively to your day-to-day operations and has approached her role with professionalism and initiative. Supporting clients with dependable, engaged assistants remains a key priority for us.
Thank you for your continued partnership.
Happy Holidays,
Wing Team
Outstanding Virtual Assistants
Wing has made it possible for our small teams to achieve more. The hiring process was seamless, onboarding was very successful and we are beyond pleased with the Virtual Assistants who have joined our company.
We work with two assistants who are incredibly knowledgeable and go above and beyond to research industry best-practices to constantly evolve and improve their outputs.
We would highly recommend working with Wing!
23 December 2025
Unprompted review
Reply from Wing Assistant
Dear Margaux,
Thank you for sharing your experience with Wing.
We’re pleased to hear that our team has supported your organization in expanding capacity and achieving more across your operations. It’s especially encouraging to know that both the hiring and onboarding process were smooth, and that the assistants working with you have brought strong expertise and initiative to their roles.
Thank you for being a valued partner.
Happy Holidays,
Wing Team
Reply from Wing Assistant
Dear Shawn,
Thank you for sharing your experience with Wing.
We appreciate your recommendation and are glad to know our service has delivered value for you.
If anything comes up, your Client Success Manager is always here to help.
Happy Holidays,
Wing Team
Quality, Passion, and Execution—All in One
I've been impressed with quality of work we've received from Clyde. His attention to detail, passion, and continued learning is refreshing to see with a new hire and we're seeing the return on our investment already. Clyde is balancing research, data collection, and outbound lead gen for me in a new geographic territory, and delivering results. He's a much needed resource whom we highly value.
18 December 2025
Reply from Wing Assistant
Dear Buck,
Thank you for sharing your thoughtful feedback.
We’re glad to know that Clyde has integrated well into your operations and is supporting complex initiatives across research, data, and outbound efforts. Seeing our assistants contribute to tangible outcomes, particularly in new territories, is something we value greatly.
Thank you for being a valued partner.
Happy Holidays,
Wing Team
Great team members for us!
Wing has found great team members for us. They make it so easy to work with them! Wing has added a lot with our virtual assistants to our business. They are hard working, diligent and really help us level up our team cost effectively.
17 December 2025
Unprompted review
Reply from Wing Assistant
Dear Raymond,
Thank you for sharing your experience with Wing.
We’re pleased to hear that our team has been able to support your business by providing capable, dependable assistance that integrates well with your operations. Knowing that the added support has helped strengthen your team in a cost-effective way is truly appreciated.
If there’s ever anything you need, your Client Success Manager is always happy to help.
Happy Holidays,
Wing Team
I've had a great experience using Wing…
I've had a great experience using Wing Assistant. The platform is intuitive, and the assistant helps me stay on top of repetitive tasks without missing a beat. It’s been a major time-saver for my daily workflow. Highly recommend to anyone juggling a busy schedule!
17 December 2025
Unprompted review
Reply from Wing Assistant
Dear Marc,
Thank you for taking the time to share your feedback.
We’re glad to know that Wing has supported your daily operations in a way that allows you to stay focused and productive. Helping clients manage recurring work more effectively is something we take pride in, and your recommendation is sincerely appreciated.
Should you need any assistance, your Client Success Manager is always available to support you.
Happy Holidays,
Wing Team
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