Wilkie's Eyecare and Jewellers Reviews 

770
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team members are exceptionally kind, highly knowledgeable, and always ensure visitors feel completely relaxed during their visits. People deeply appreciate the thorough eye examinations and the very clear, reassuring explanations provided throughout the entire process. Some reviewers were happy with the prompt appointment scheduling and the warm, welcoming reception upon arrival. Consumers also noted the excellent care given to specific needs, such as attentive support for elderly family members and wonderful patience with young children. Additionally, shoppers expressed satisfaction with the professional assistance received for jewelry adjustments and frame selections.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting a warm welcome from attentive... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly and courteous staff who provide... See more

User experience

Users describe positive interactions with user experience, highlighting friendly and professional staff who... See more

Customer service

Customers had positive experiences with customer service, reporting professional and friendly interactions... See more

Quality

Clients share satisfaction on quality, consistently reporting that items returned from repair look brand new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Highly recommend this local jewellery and opticians shop. Sharon who works in the jewellery section went above and beyond to assist my elderly mother pick a lovely dress ring. There was no hard sell,... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

770 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(770)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Wilkie's Eyecare

I've always had great experiences with Wilkie's. There is barely any waiting around, and the test is usually over fairly quickly. The staff are very friendly and helpful. They even called to make me aware of traffic in the area so I wouldn't miss my appointment. Would highly recommend the business.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

The eye examination was exemplary

The eye examination was exemplary: thorough, precise and conducted with great care. The dispensing team were equally impressive, combining real expertise in frame selection and fitting. All have a genuine interest in achieving the best possible result, both visually and aesthetically. The highest of professional standards, friendly and first-rate throughout.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

As always a very professional service…

As always a very professional service provided.After a recent eye operation I was looking for some reassurance after some unusual symtoms.I was given an appointment and was seen within a couple of hours.The optician carried out a few tests and took a couple of pictures which she forwarded to the consultant.More importantly putting my mind at rest regarding my recovery.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Important eye discovery

The optician is convinced she has found the cause of my eye problem. I will find out when I attend the opthalmic examination at Vale of leven hospital.

13 July 2026
Unprompted review

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